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“Nice hotel in great location, but ...”

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Omni Berkshire Place
Ranked #96 of 469 Hotels in New York City
Certificate of Excellence
Reviewed April 12, 2014

This is a terrific property to stay at in NYC if you are less concerned about views and more about quiet! My room this last visit (#1127) in April 2014 was only on the 11th floor - it had the worst view imaginable, but was super quiet which is more important if you travel to NYC frequently.

The rooms are nice and large by NYC standards. As with all Omni properties, the wifi is free if you are a member of the frequent stay program and they bring coffee to your room in the mornings as well. Also, there is a terrific little deli acrosss the street called Isadora's that has great breakfast food for super cheap.

The primary reason for four stars is the service in the restaurant / bar. Most of the time we stay at Omni properties the service is top notch. And in most areas here - front desk, the doormen - we got great service as expected. But at the restaurant there were significant wait times, rude staff, purposeful ignoring of customers, mediocre food quality - really everything that a restaurant / bar can do poorly. So go elsewhere - plenty of choices near the property!

  • Stayed: April 2014, traveled on business
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Thank Simbet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this reviewResponded April 24, 2014

We are grateful for the opportunity to read about your experience and are delighted that overall you had a good visit. We are disappointed to read about your experience in Fireside but are happy to report that changes are in the works. Guest feedback such as yours has helped us to understand that this is an area we need to focus on for improvements. Thank you for choosing us for you New York City accommodations and we look forward to a future opportunity to welcome you back.

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2,114 - 2,120 of 3,967 reviews

Reviewed April 10, 2014

staying in the Omni for ages now almost every time I came to NY. Quite (not noisy and over crowded like some other fancy hotels) lobby with welcoming staff. very spacesuits rooms that give you a home like feeling

  • Stayed: April 2014, traveled on business
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Thank Ran O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014

Great experience. Given the very high prices in NYC this one is well worth its price tag. It is a great location with a great staff. This is all I am going to write and I certainly hope I have reached the 200 character minimum!

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with Omni Hotels & Resorts
Thank Geoffrey M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2014

From the restaurant to guest services... By far one of the worst stays I've ever had. Had a friend wait and watch everyone eat when we were all done his 50 $ steak came out ... Needless to say he had lost his appetite. ... Hotel staff made us feel extremely uncomfortable. .. Because we were not your typical bunch who stays there they gave us attitude the whole. Time.. Last I checked our money is as green as everyone else... When you pay 500a night you expect to be respected.. We would have had a better stay at the. Howard. Johnson

  • Stayed: April 2014
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6  Thank Luipatuie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this reviewResponded April 24, 2014

It was disheartening for us to read about your experience at our hotel and we are truly sorry that you were not better taken care of during your time with us. We want every guest to feel respected and we let you down. We will be following up to understand more about what may have occurred and hope for an opportunity to gain your goodwill towards our hotel.

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Reviewed April 7, 2014

the hotel had no hot water on morning and no heat in the room for a few days and when reported they brought up a little heater which did not work when reported the lady did not understand she was spanish and then i finally called the duty manager

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Omni Hotels & Resorts
3  Thank kenneth h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Berkshire Place, responded to this reviewResponded April 24, 2014

Please accept our sincerest apologies for the issues you experience with hot water and heat during your time with us. This is not a regular occurrence and we truly regret that it affected your stay. We hope that the future will give us an opportunity to provide you with stay that meets all of your expectations and our own.

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Reviewed April 7, 2014

Great hotel, excellent location, quiet, spacious and comfortable room. Usually stay at the Omni Berkshire when visiting NYC. Close to shopping, theatres, restaurants - and a nice oasis from the hustle of the city.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2014

WE were there to celebrate my mom's 90th birthday. Everyone on the hotel staff went out of there way to make it a special time for our family and the location was great. I would return to this hotel in the future. This was our third time to stay there and we were not disappointed. WE like the size of this hotel and the restaurant were very helpful and a nice lobby was another plus. My daughter was very pleased with the fitness center. The weather was very rainy so we were glad to have such a central location for what we wanted to do.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Omni Berkshire Place

Address: 21 E 52nd St, at Madison Ave, New York City, NY 10022-5389
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Family Hotel in New York City
#52 Romantic Hotel in New York City
#67 Business Hotel in New York City
#78 Luxury Hotel in New York City
Price Range: $267 - $701 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Omni Berkshire Place 4.5*
Number of rooms: 396
Official Description (provided by the hotel):
Experience enviable luxury at the Omni Berkshire Place located in the heart of Midtown Manhattan. Stay just steps from some of New York City's most notable attractions including Fifth Avenue Shopping, Rockefeller Center, St. Patrick's Cathedral, Central Park, Broadway Theatres, and Times Square. Modern Technology and fresh contemporary decor are brought together for accommodations that embrace the look and feel of an Upper East Side residence. Luxury guestrooms combined with the renowned service and amenities make the Omni Berkshire Place an ideal destination for both business or leisure travelers looking to experience the excitement of Midtown Manhattan. ... more   less 
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Also Known As:
Omni Berkshire Place Hotel New York City
Omni Hotel Berkshire Place
Omni New York City
New York City Omni
Omni Berkshire New York

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