We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“I love this hotel!”
5 of 5 bubbles Review of W New York

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
W New York
Ranked #315 of 467 Hotels in New York City
GreenLeadersBronze level
Portland, Oregon
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“I love this hotel!”
5 of 5 bubbles Reviewed January 9, 2011

I had the best stay at the W, over Christmas 2010. As soon as I checked in I was greeted warmly and my room was upgraded. From then on, I had nothing but pleasant experiences at the W and the staff there. I had to stay an additional night, due to the blizzard, they made sure there was no problem in keeping my room, and when I got upset (emotional overload!) Mercedes – who did just about everything she could to help me out - two days in a row…checked in on me and helped me with things that I was having trouble with and was a true sanity saver!
Hanging out in the hotel’s ‘living room’ gave me the opportunity to make quite a few new friends – since most all of us were stranded, and was a fun place to be, when the weather got too cold or snow too high to navigate. Maria, a wonderful waitress there, was especially nice.
The rooms – spotless – cleaned every day, all toiletries replaces and every house cleaner I saw, greeted me with a smile.
I love the location and since I traveled solo, and directionally challenged, I can’t imagine ever staying anywhere else. Obviously, I loved it there!

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaemicha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,154 reviews from our community

Traveler rating
    1,198
    1,299
    834
    460
    363
See reviews for
455
1,466
379
1,129
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (730)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 8, 2011

My family and I stayed at the W Hotel at 541 Lexington Ave on January 01, 2011. It was the worst treatment I have ever gotten from any hotel I have stayed at. I have been to Italy and Isreal where I do not speak the language and have gotten better treatment. The font desk guy was very rude and throughout our stay he make it a point to let us know that we were not welcome as we book this hotel through priceline..mind you I payed two hundred dollar and change per night and it was not worth at all. Next time I will stay at the Four Season or The Mark where I know I will get a better treatment. We went to the font desk with a few questions and as soon as he saw us he would pick the phone up so he would not have to deal with us. I have taken the W hotel off my company list as an hotel to stay at and I have informed my friend and family never to stay at the W Hotel.

People, I have never written a review before and my family and I travel at least three times per year, so please believe me when I say stay somewhere else.

AB

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Firepot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Santa Monica, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 8, 2011

I know it was a Miracle on 34th Street, but our holiday stay can be best described as a Miracle on 49th street. We had an amazing experience staying at the W this holiday 12/22-12/30. In particular, Tim McDonald, Fatima Fidan and Anubha Choudrie went out of their way to make sure our stay was a memorable one. Their thoughtfulness and incredible customer service is why this will always be where I stay when I come to Manhattan - be it for work or personal. I travel about twice a month for work, so I am very particular on the hotels I will and won't stay in, because life is too short for bad service.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pamelagrace76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Berlin, Pennsylvania
Level Contributor
3 reviews
5 of 5 bubbles Reviewed January 6, 2011

From the moment we checked into the hotel, we experienced staff that were fully committed to making our stay in New York City very enjoyable and relaxing. The bellmen, the front desk employees, the breakfast bar staff and event the housekeeper in the hallway! Top quality employees in a top quality hotel!

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LRRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston SC
1 review
5 of 5 bubbles Reviewed January 5, 2011

Great Stay in the Best city in the World! Exceptional service and your staff is great! Will def stay there again in the future! Big thumbs up to Nicole Fondry!! Sweet, professional, and very helpful during our stay! Thanks!!

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharkman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 4, 2011

I think the title says it all but if its not clear, stay somewhere else. Rooms are small and ACs are noisy. Staff are rude and not attentive. More attention is paid to the bars downstairs than to the small shabby rooms you will be paying $300-500 a night for. Further, i left a couple possessions behind and when i called (2 hours later) the staff refused to go to the room to find my items and said the cleaning service would find them. What do you think happened? Of course they never turned up. Hotel refused to take any blame and turned it off to their insurance company who stone-walled for 3 months before claiming a technicality why they would not cover the theft. Great service huh? Extremely trustworthy hotel.

$1,000 for 2 nights + $1,000 to replace my stolen items. And what do you get? 250 sq feet facing a brick wall with an AC that sounds like a semi driving through the holland tunnel. If you must stay at a starwood, go to the parker meridien. if you are less of a points freak and actually want a good hotel go to the London NYC.

  • Stayed September 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flynn475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed January 3, 2011

The title sums it up. Simply stated - The W New York is by far the only hotel we stay at when visiting the city for new years eve party. Y you can stay at other properties but if you are a starwwod platinum member then the benefits are outstanding. We used all points and got the 5th night free, suite upgrade at no charge, excellent service and staff and not to mention a sweet lobby and whiskey blue nightclub. Enough said. Stay there and then write your own wonderful trip advisor review.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Westondrive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
W New York - Times Square
W New York - Times Square
#259 of 467 in New York City
4.0 of 5 bubbles 4,113 reviews
Financial District
W New York - Downtown
W New York - Downtown
#244 of 467 in New York City
4.0 of 5 bubbles 1,116 reviews
Midtown
The Lexington New York City, Autograph Collection
The Lexington New York City, Aut...
#287 of 467 in New York City
4.0 of 5 bubbles 3,070 reviews
Show Prices
Show Prices
Show Prices
Midtown
The Westin New York Grand Central
The Westin New York Grand Centra...
#218 of 467 in New York City
4.0 of 5 bubbles 3,160 reviews
Midtown
The Benjamin
The Benjamin
#72 of 467 in New York City
4.5 of 5 bubbles 2,552 reviews
Midtown
InterContinental New York Barclay
InterContinental New York Barcla...
#95 of 467 in New York City
4.5 of 5 bubbles 733 reviews
Show Prices
Show Prices
Show Prices

Been to W New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W New York

Property: W New York
Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#38 Spa Hotel in New York City
#69 Green Hotel in New York City
#195 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Official Description (provided by the hotel):
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Priceline, Hotels.com, Booking.com, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly, getaroom.com and Evoline ltd so you can book your W New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing