I stay at a Starwood property almost weekly for business. Upon check-in I wasn't "thanked" for being a platinum SPG guest. They supposedly upgraded me to a street view with two queen beds, which I was ok with. The gym (Fit) is one of the better hotel gym's I've encountered in my travels. Each morning I went down to the lobby to get (free coffee) from 5:30 to 6:30 before the cafe opened. There's was a lady behind the counter who literally charged me each morning before the cutoff time. I didn't argue with her, but why would you charge for coffee when the front desk is telling everyone there is free coffee from 5:30 to 6:30? All the other W's have free coffee. They need to get this business process figured out as this made my stay unenjoyable and I would not recommend getting coffee at the hotel. There are 5 Starbucks a nearby. Overall good stay but unfriendly café staff specifically the lady behind the café counter. Probably won't stay at this W location again.
- Official Description (provided by the hotel):
- W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more less
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- Also Known As:
- w New York Hotel New York City
- w New York City
- w Hotel New York City
- w Hotel Lexington