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“Basic room, uneven service”
Review of W New York

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W New York
Ranked #318 of 468 Hotels in New York City
GreenLeadersBronze level
Reviewed May 1, 2014 via mobile

I had a comfortable, spacious corner suite with lots of space but found the furniture quite basic, the bathroom a little small. There's an effort to make the room fashion chic but doesn't quite work. The large bar area was quite monstrously decorated like something out of a hospital room, a pity. The lobby is always crowded. There's plenty of coming and going. The restaurant service is uneven. If you're lucky, the staff is very attentive. My neighbours were very noisy and you could hear everything they said. Otherwise, my room had a nice view. The hotel is only a few blocks away from Rockefeller Center and Saks Fifth Avenue.

Stayed: November 2013
Thank Makiesser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded May 5, 2014

Thank you for your review. Please accept my apologies for the inconsistent service provided during your time spent with us. We take our guest feedback very seriously, and I will be sharing this with my management team so that we can look further into these issues and rectify them immediately. Please feel free to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and I hope we can welcome you back. – Anna M., General Manager

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1,601 - 1,607 of 4,413 reviews

Reviewed May 1, 2014

I stayed in the W New York on a business trip for a few days on 4/23/14. As usual I had a great stay as all the staff makes you feel so welcomed. My ambassador " Derron" is my favorite person at this hotel. He is so knowledgeable... from the best sports bars to dinner places. I cannot wait to go back!

  • Stayed: April 2014, traveled on business
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1  Thank Guillermo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded May 5, 2014

Thank you for taking the time to share with us your kind and gracious words from your recent experience at W New York. I have shared your message with Derron and the entire WHATEVER WHENEVER team as a great reminder of what we do best! We hope to welcome you back soon! – Anna M., General Manager

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Reviewed May 1, 2014

I put out a call on Facebook for a "reasonably priced hotel" in New York City . The W Hotel was recommended by two different people In two different parts of the country . That was good enough for me. It is quite the happening place at night! The staff was great. Concierge was a bit slow to answer the phone, but it all worked out fine. We had a "cozy" room, and it was fine...... We didn't spend much time in the room anyway. Most of all, bed was great as were the pillows! The room was well stocked with snacks and beer and wine, of which we did not partake, way too expensive . But I highly recommend the W, especially if you are wanting to be close to theater and love walking in the city. Great delis close by to get breakfast and lunch too.

Stayed: April 2014, traveled as a couple
1  Thank Sue O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded May 5, 2014

What a pleasure to read your review! I am thrilled that you enjoyed your W experience and that we were able to meet your expectations. I will be sure to share your gracious comments with the rest of my team, and please feel free to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Again, thank you for your great feedback, and we cannot wait to welcome you back! – Anna M., General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014

The rooms are very small, but this is expected on Manhattan obviously. This means that there really isn't any space to for example open a suitcase one the floor. There is good wardrobe space though so not a problem if you hang it all up!
Had a great stay there. The design of the hotel feels fresh and modern, relaxed and uncomplicated. The service and staff were always excellent! Whether you needed a car, pedicure booking, restaurant recommendation etc - always super helpful!
There was always a lively happy social atmosphere in the lobby, so nice you'd happily have a drink here vs. going to one of NY's many bars.
Breakfast is an a la carte not buffet. What I ordered was very good, otherwise you have plenty of quicker more low-key options in the same block.

  • Stayed: June 2013, traveled on business
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Thank Mllelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded May 5, 2014

WOW! It’s always wonderful to read when our guests enjoy their W experience. I will be sure to share this message with my entire team as a great reminder of what we do best. Please do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we look forward to welcoming you back. – Anna M., General Manager

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Reviewed April 29, 2014

Arrived at 9pm on a Friday and there was no one at the reception desk--for five minutes. Then one guy appears. 15 minutes later we check in. The decor is designed for those who like the nightlife--black and sparkly and, for me, creepy. A DJ next to the elevators completed the scene. NOT what I was expecting which was a lovely calm space to relax in after a long week at work. Rooms are small and look like an expanded Business Class compartment on an overseas flight. The promised "beautiful Southern view" overlooked construction. Couldn't get out fast enough.

  • Stayed: April 2014, traveled as a couple
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Thank GoneGoneGone2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded May 5, 2014

Thanks for sharing on Trip Advisor. My sincerest apologies for the inconveniences you experienced as this is certainly not typical of our hotel. Guest satisfaction is very important to us and I will be following up with my team immediately. Thank you for bringing this to my attention as we are always looking to improve upon our guests’ experiences. – Anna M., General Manager

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Reviewed April 27, 2014 via mobile

Stayed at a "wonderful" room at this hotel for two nights. Although the service at the hotel was good, the room was tiny and the walls were very thin - we could hear people talking next door which woke us up in the middle of the night. Location of the hotel is great.

Stayed: April 2014, traveled as a couple
Thank Blank18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded May 5, 2014

Thank you for your post. My apologies for the noise level outside of your guestroom and any inconvenience this had caused during your stay with us. I have already shared this with my team, and do not hesitate to write me at GMAnna.MacDiarmid@whotels.com when you plan to return, so that I can place you in a quieter location. Thank you again, and I hope to hear from you soon. – Anna M., General Manager

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Reviewed April 27, 2014

Spent three nights at the W New York with my 6 year old son. From check in to check out, we had a fantastic stay!

Conceirge service - top notch!! Lauren was fantastic and how she made our trip extra special. While not my first trip to your fabulous city, it was my son"s. Beginning with dinner, breakfast and tour suggestions through assistance with tickets for our chosen attractions, she was extremely personable, knowledgeable and REALLY made our trip special and memorable.

Vibe at the hotel is as cool as you expect it to be at a W and location is perfect for a Mid-town adventure!

  • Stayed: April 2014, traveled with family
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Thank bas0921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded April 28, 2014

What a pleasure to read your review! I am thrilled that you enjoyed your W experience and the WOW service provided by Lauren and the rest of my team! I have already shared your kind words with them as a great reminder of what we do best. Please feel free to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we look forward to welcoming you back! – Anna M., General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#39 Spa Hotel in New York City
#68 Green Hotel in New York City
#199 Luxury Hotel in New York City
Price Range: $203 - $641 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Official Description (provided by the hotel):
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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