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“Raggedy and worn, but great location.”
Review of W New York

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W New York
Ranked #323 of 469 Hotels in New York City
GreenLeadersBronze level
Reviewed January 29, 2014

I have stayed at three other W Hotels and had great experiences. This one however, is not up to snuff. Stayed there for two nights and these are the issues I encountered: Dirty carpet (gum in it), wallpaper peeling off the wall, very small room, and worn out furniture and mattress. Also, the elevators were malfunctioning and there is construction going on in the lobby. That's the bad. There is some good however. Location is great and the staff is very friendly. Got a decent price for Manhattan as well. If you book, just lower your expectations compared to other W Hotels.

  • Stayed: January 2014, traveled on business
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1  Thank Tomcat511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded February 3, 2014

Thank you for your feedback. Please accept my sincere apologies for the condition of your guestroom during your most recent stay with us. I can assure you that this is not typical of our hotel, and do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com so that I can look further into this issues and remedy your concerns immediately. Again, thank you for your feedback, and I look forward to hearing from you. – Anna M., General Manager

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1,726 - 1,732 of 4,473 reviews

Reviewed January 27, 2014

We received took a room upgrade from the Cozy Room to the Beautiful Room upon
checking in. When we entered our Beautiful Room room my wife said, "Yikes. How
much smaller can the Cozy Room possibly be?". Our room measured 11 X 14 feet,
not counting the narrow hall and teeny bathroom. We chuckled at how the TV was
bolted to a stainless steel pole, an achievement in conserving space. It
reminded us of a stripper pole. But who needs a big room anyway? The bed was
soft and the room was warm. The walk from Grand Central was safe and took under
10 minutes. The front desk, concierge and doormen were upbeat and polite.
The staff told us where to get a little ham and eggs in the morning. The Hotel restaurant was pricey, offering red wine from $12 to $18 by the glass. A beer was $9. Their chicken dish was recommended by the waiter and for $27 it was OK. The service was great. Try dining outside of the hotel. The concierge will provide you with a list of good choices. When you have a chance, walk a block to 570 Lexington Ave and see the former headquarters of RCA, an Art
Deco triumph built in 1931....and take a moment to step into the lobby. It is
worth it. Our bed had a naked lady headboard which was more artistic than
naughty but imagine our surprise when we flicked the wall switch and the naked
lady lit up. Crazy cra cra. There was a lot of construction going on in the hotel lobby during our stay. Painting and patching may continue until April, 2014. Our 2 night weekend stay was very good because the hotel could not have been in a better location. It is is in a clean and safe neighborhood. 30 Rock and St. Patrick’s are 3 blocks away. Central Park South is 7 blocks away. Times Square is 5 short and 4 long blocks away. 5th Avenue is 5 minutes on foot. Just fantastic for getting around mid-town. Be sure to try the New York Luncheonette round the corner on 50th for breakfast. Happy traveling.

  • Stayed: January 2014, traveled as a couple
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Thank athomeatfenway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded February 3, 2014

Thank you for your review. I’m happy to see that you enjoyed your W experience, and my apologies for any disappointment in the size and décor of your guestroom. Please do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan a return trip. Thank you again, and we can’t wait to welcome you back! – Anna M., General Manager

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Reviewed January 19, 2014

W Hotel chain prizes itself on design and exclusivity and the moment you walk in, you immediately recognize that in their lobby and guest rooms. But, the rooms are extremely crammed for the amount the hotel charges. A standard room is 180 sq. ft. which leaves a very modest work area if you are a business traveler. I, however, got an upgrade to a top floor suit in my 2nd week of stay (thanks to my SPG platinum membership).
One high point of my experience was the staff which is extremely cordial and patient. I, for instance, had a problem with my international credit card. The staff tried its best and checked all alternatives. But, sadly in the end, when nothing worked I had to withdraw from an ATM and pay for my stay.
The hotel is mainly suited for the business traveler working out of one of the companies in and around Park Avenue and if you want to stay Midtown at the same time want to avoid the peak crowds of Times Square.

Room Tip: Look for larger rooms because standard rooms are extremely tiny. If budget permits, corner suits on...
See more room tips
  • Stayed: December 2013, traveled on business
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Thank ChiranjoyChowdhuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded January 22, 2014

Thank you for your review. I am thrilled that you enjoyed your W experience, and our signature WOW service. I have already shared your kind words with the rest of my team, and do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Again, thank you for your feedback, and we cannot wait to welcome you back! – Anna M., General Manager

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Reviewed January 19, 2014 via mobile

While really not the best hotel it was very reasonably priced for NYC. Rooms are very small and bathrooms are tiny. Mattresses are uncomfortable...really could feel the springs. Going through rennovations the lobby is small but very nice.

Stayed: January 2014, traveled as a couple
Thank Phylis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded January 22, 2014

Thank you for your feedback. Please accept my sincere apologies for any discomfort experienced with our W bed. I will certainly share this feedback with our Style team, and please feel free to reach out to me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and I hope we can welcome you back soon. – Anna M., General Manager

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Reviewed January 19, 2014

Spent 5 days there. Very well located, room has all the necessary amenities, staff oscillates, some quite friendly and some have a "I don't care" sort of attitude, but what really bothered me was the price of in room dining (very expensive) and the very noise AC system! that lacked maintenance. But overall, it is a good place.

Stayed: January 2014, traveled on business
Thank Farabreu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded January 22, 2014

Thank you for your post. Please accept my sincere apologies for the noise level in your guestroom and the unfriendly attitude that was encountered. I can assure you that this is not typical of W, and I have already shared your message with the rest of my management team. Do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com if you decide to join us again. Thank you, and we hope to see you soon. – Anna M., General Manager

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Reviewed January 17, 2014

What a fantastic hotel! and in an ideal spot to investigate New York. We would recommend this hotel to anyone and will hopefully visit again very soon.

The hotel was within easy reach of Lexington Avenue subway station but easilt walkable to Fifth Avenue, Bloomingdales, Time Square and Central Park.

The food was fantastic and the hotel housed the Whiskey Blue bar.

  • Stayed: November 2013, traveled as a couple
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2  Thank Sunlover2322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded January 22, 2014

What a pleasure to read you review! I am happy you enjoyed your W experience, and were able to take advantage of Whiskey Blue and our restaurant, Heartbeat. I will be sure to share your gracious feedback with the entire W team as a reminder of what we do best. Do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we hope to welcome you back soon! – Anna M., General Manager

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Reviewed January 17, 2014

I booked a room at the W New York for one night just for fun! Sonia (I believe that was her name) at the front desk was SO NICE to let us check-in early and on top of that gave us a comp upgrade because it was my friend's birthday. We received a lovely gift from the concierge team, a bottle of champagne and cheesecake, for the birthday celebration! Patrick from the concierge team was the BEST! He gave us a great recommendation for sushi in the neighborhood and was really fun and helpful. I had such a lovely experience. The hotel itself is a little dated BUT still very well maintained and in a really great area of Manhattan, for those visiting from out of town.

  • Stayed: June 2013, traveled with friends
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Thank carolinaramireznyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this reviewResponded February 3, 2014

What a pleasure to read your review! I am happy you enjoyed your W experience especially for such a special occasion. I have already shared your comments with Patrick and the rest of my team as a reminder of what we do best. Do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we look forward to welcoming you back! - Anna M., General Manager

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Additional Information about W New York

Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#39 Spa Hotel in New York City
#68 Green Hotel in New York City
#202 Luxury Hotel in New York City
Price Range: $168 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Official Description (provided by the hotel):
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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