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“Great location, small rooms :(” 3 of 5 bubbles
Review of W New York

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W New York
Ranked #312 of 467 Hotels in New York City
GreenLeadersBronze level
Lawrence, New York, United States
1 review
“Great location, small rooms :(”
3 of 5 bubbles Reviewed July 15, 2013

The rooms are very small, but its worth it only for the location. You are close to everywhere! Parking is a problem, you are going to have to spend another 50 dollars for parking a day. That is the going rate for the parking lots around that area. You can also valet park which is going to cost you a little more than that.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Avi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, July 22, 2013
Thank you for your post. Please accept my apologies for any disappointment in the size of your assigned guestroom. For future reference, W offers many different rooms types and sizes to cater to the needs of all of our guests, and I sincerely regret if you were not informed of this. I have already shared your message with the rest of my team, and please write me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we hope to see you again soon. – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,094 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Pennsylvania
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

We never stay at the same hotel when we go to New York 3-4 times a year but that will change now. We loved everything about W! The staff could not have been nicer and I have to especially acknowledge David Nichols who made our anniversary trip as special as he could, right down to stopping us in the lobby the next day to ask us how we enjoyed the play. He couldn't have been more thoughtful and accomodating and we appreciated it. The rooms had a clean, crisp feel to them, and I know they are on the small side but it is NY so we spend very little time in our room anyway because there is too much to do and see! The location was great - close to the theater district but not right in it with all the congestion. The Whiskey Bar was fantastic and we would have used the lobby bar if we stayed another night. We will be sure to do that when we return which we definitely will thanks to the wonderful staff and lovely hotel.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tkjtda6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, July 22, 2013
WOW! Thank you for your review, and for choosing W New York to celebrate such a momentous occasion. I will definitely share your gracious words with David and the rest of the W team, and we love when our guests take advantage of our Whiskey Blue Lounge. Please reach out to me at GMAnna.MacDiarmid@whotels.com when you plan on returning as we’d love to see you again soon. Again, thank you for your excellent feedback. – Anna M., General Manager
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London
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed July 11, 2013

My boss booked me into the W during a recent visit in New York. After reading a few reviews I was pleasantly surprised by the size of the room and decor. It was modern and clean with a big comfy bed and didn't feel cramped.
The bathroom was on the small side with not enough lighting but nice Bliss Spa toiletries. The wardobe space also was very limited. a few hangers and two tiny drawers aren't enough. The reason why I am not giving more stars are the extortionate prices of the mini-bar and room-service menu. No coffee maker in-room, I pondered ordering a cup. Until I saw the charges. $8 plus service charge of over 20% plus $6 delivery. Rip-off! Even by new York standards. The prices for everything else are equally ridiculous. Thankfully there are plenty of coffee chains and restaurants within a block of the hotel. The plus of staying here was the location. walking distance to Central Park, The Rockefeller, Times Square etc.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Kraut77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, July 12, 2013
Thank you for your review! It’s always a pleasure to see when our guests enjoy our W style, excellent location, and Bliss products in our WCs. I will certainly be sharing your comments with the rest of the W team. For future reference, W does provide coffeemakers upon request at no additional charge, and I sincerely regret that you were not informed of this. Please do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Again, thank you for your wonderful feedback, and we hope to welcome you back soon! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 10, 2013 via mobile

This was a great hotel! We stayed here a few nights while visiting NYC. The room was beautiful and pretty big for New York standards.
We used the valet service and although it was a bit pricey, it was so nice to not have to worry about finding a parking spot!
The location is so nice and convenient to all the big attractions like Central Park and Rockefeller Center. We were even able to walk to Times Square! The hotel made us feel very safe as you had to use your room key to access all floors and at night there was a hotel employee standing in the lobby checking for room keys before you were even allowed to enter the elevators.
Would certainly stay here again!!!!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, July 12, 2013
Thank you for your post! We are thrilled that you enjoyed your W experience, and that we were able to make you feel secure while enjoying all that New York City has to offer! I have already shared your message with the entire Whatever/Whenever team as a reminder of what we do best. Please e-mail me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again, and we cannot wait to welcome you back! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

As a frequent traveler I stay frequently at Four Seasons and Ritz Carlton locations around the country and can say the treatment and attention I received from the entire staff at this hotel was beyond what I have received at any 5 Star hotel. From check in to check out every team member was friendly, helpful, sincere and extremely polite. The hotel itself is very well appointed and in a great location.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matthew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, July 12, 2013
WOW! What a pleasure to read your review! W prides itself on our signature WOW service, and we are happy to see that you enjoyed this as well as our convenient location. I will definitely be sharing your kind words with the rest of the W team, and we hope to welcome you back soon. Please reach out to me at GMAnna.MacDiarmid@whotels.com when you plan to return. Again, thank you for your feedback! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 10, 2013

Have stayed here a few times. Rooms are small (but it is New York), but they're clean, comfortable and efficient. Location is also very solid, not far from 4,5,6. I haven't used the hotel's facilities at all beyond just sleep after a long day at work, so I'm not in a good position to judge other aspects of the hotel's amenities.

They also have suites, which aren't that exciting. The one I was in had a "living room" when you walk in. It was very rectangular in shape (4:1 ratio), had an uncomfortable, trendy couch by the window and TV and mini-bar on the other side. The room itself was quite large for NY standards, had a King bed and a TV on a metal column in the corner, with lots of windows.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RyanBingman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, July 12, 2013
Thank you for sharing on Trip Advisor! It’s great to see that you enjoyed our excellent location as well the comfort and styling of our guestrooms. I have already shared your comments with the rest of the W team, and please do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Thank you again for your post, and we hope to see you soon. – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

We stayed here for nights in July and have no complaints. The hotel is situated directly opposite the Waldorf Astoria and only a 2 min walk from the 6 Subway line and 5 min from the A & C line. We found it very convenient for getting around. There is some street noise from Lexington Ave if your room overlooks but it's not too bad; we were on the 6th floor so I imagine that helped. The rooms are small as is the bathroom (very small) but both are modern and clean. The bed, pillows and mattress were fine for our comfort levels. The AC can be controlled individually in the room with a modern digital thermostat which was nice and worked well without being noisy. We thought for the price it was decent value given you're in NYC.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Craithorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAnnaM, General Manager at W New York, responded to this review, July 12, 2013
Thank you for your feedback! W New York recently renovated the temperature system in all of our guestrooms, so it is certainly a pleasure to see when our guests enjoy this, not to mention our convenient location in the heart of Midtown! Please reach out to me at GMAnna.MacDiarmid@whotels.com when you are planning to return, and I will be more than happy to take care of any special requests. Again, thank you, and we cannot wait to welcome you back soon! – Anna M., General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York

Property: W New York
Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#36 Spa Hotel in New York City
#69 Green Hotel in New York City
#193 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Official Description (provided by the hotel):
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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