So first of all let me start by saying that I am in no means a snob but this has to be the absolute worst hotel i have ever stayed at. I've stayed at several Four Seasons hotels and at the Phillips Club in NYC. I booked the nights through Expedia, which I'm sure a lot of people do, but that does not give the staff an excuse to be rude. I planned a nice weekend with my girlfriend to New York a few weeks ago ( we're from California), at least i thought i did. The front desk agent was very rude right off the bat, pretty much telling me to take my bags to my room. Asking that if we absolutely needed help he would HAVE to call the bell man to assist us. I said thats fine and took them myself. My girlfriend and I wanted to catch a Broadway show so I called the concierge to inquire about shows, times and prices. The concierge said she didn't know and to "just go down to Broadway and figure it out". So my girlfriends parents decided to surprise us with a bottle of champagne and some chocolate covered strawberries. When we arrived back to the room, from figuring out our broadway situation, we found the ice bucket with luke warm water and warm champagne and the melted strawberries over the heater...... This is in February.... Who puts an ice bucket with champagne and chocolate covered strawberries over a heater???? So the next day her parents also decided to surprise us with some rose pedals leading from the door way to the bathroom and to the bed. That was a nice touch...... Minus the dirty ice bucket and dirty towels on the floor. Overall a bad experience, will not be taking our business to the W again.
- Official Description (provided by the hotel):
- W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more less
- Reservation Options:
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- Also Known As:
- w New York Hotel New York City
- w New York City
- w Hotel New York City
- w Hotel Lexington