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“Great Place” 4 of 5 bubbles
Review of W New York

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W New York
Ranked #313 of 477 Hotels in New York City
GreenLeadersBronze level
Atlanta
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Place”
4 of 5 bubbles Reviewed December 3, 2012

I have been to NYC many times, but usually stay with friends who live there. This was only my second stay in a hotel here so I don't have much to compare it to. We were welcomed by Erin at the front desk who could see how frazzled we were from our cab ride/walk through the crowds at Rockefeller Center. She promptly offered us champagne.
We had reserved a cozy room, which she said was very small, but she had a handicapped accessible (I guess no handicapped guests that night) that was bigger with a bigger shower. I felt the room was a good size for 2. The bed was extremely comfortable. Loved the bigger bathroom and shower. We were not given bar soap or shower gel and had to ask at the front desk on the 2nd day. Housekeeping brought up a bag full of Bliss bath products..not just the soaps we had asked for but more of everything. Our housekeeper (don't know her name) was great. We had forgotten to hang the do not disturb sign out while we went for a walk and breakfast so when we returned our room was clean, but we had not even taken showers yet. Our housekeeper offered to come back in after we left again and clean the bathroom and leave new towels.

We had a quiet room, which was nice (Erin had advised us of this at check in), but the lobby sure does get noisy at night. It seems like each hour the music gets a little more club-like and louder. We could not hear it from our room and we were not in the lobby except to walk through, so it was not much of a problem for us.

  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ATLTEACHER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,907 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Houston, Texas
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed December 3, 2012

My husband and I stayed at The W New York on a recent trip to NYC for a long weekend. We are loyal Starwood Gold Members and enjoy the W Hotels. We were very disappointed with our first room. The AC did not work leading to a miserable night sleep, the bed was smaller than the advertised queen, the view overlooked a back alley, and the bathroom so small that my husband had trouble fitting in the shower or sitting on the potty. (and he's only 6'/ 230) We were disappointed that this was the room they chose for Starwood Platinum status guests. We were even more disappointed that upon sharing our frustrations with the manager we were told they were fully committed and they could only offer us free breakfast....we found their "fully committed" explanation offensive as a quick check of their website revealed a variety of rooms in all types available. After a miserable, sleepless night of hot air conditioning we complained in person to the manager. He immediately moved us to a larger room and acted like it was no problem. This room was perfect and worth the $350 per night we were paying. I only wish they would have done the right thing right away as the first night did leave a bad taste in our mouths. The hotel location is awesome with easy access to Rockefeller Center, 5th Ave., and Grand Central Station. We enjoyed the Acura car service as a great (and cheaper) alternative to the crazy taxi drivers. Room service was delicious and I had yummy Banana Nutella pancakes. I also enjoyed the Bliss Spa as well. Overall the mid size room with everything else was great but I do wish we would not have had the unfortunate first evening.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JennyTucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed December 3, 2012

We stayed in this hotel the weekend after Thanksgiving. As some have said-the rooms are small-teeny really, especially for the price. The connection on the TV was horrible-even when we paid almost $16 for our daughters to watch a movie. Someone's smoke alarm went off in the middle of the night and continued for hours. It woke us and the girls up. The staff was friendly enough and the rooms were clean. The location is decent too. Overally, not a horrible experience, but in a city with so many hotels to choose from, we won't be back.

  • Stayed November 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank madmprez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, DE
Level Contributor
235 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed December 2, 2012

I stayed for one night. The room was very small so I was glad it was just me. I think it would be tight for two people. On the plus side, they have very nice bathroom amenities. On the negative side, there were problems with the tv screens on some of the treadmills in the fitness center. Service at the front desk could be more timely/urgent. Unfortunately for me, my company likes this hotel so I'll probably be there again but I'd go somewhere else if I could.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Woodstock1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

I had a wonderful experience at thr W New York! We went to New York to See the Rockettes and do some shopping. Our show started before Check in. The W allowed us to leave our luggage and offered to call us when our room was ready. The gentleman that check our luggage was not only very friendly and professional but he was very attrative. All of their employess in the lobby during our brief stay were quite handsome. I enjoyed that! I got a call from the W before the show was over letting us know that our room was readyand that we could check in early. Upon arrival we found out that they had also upgraded our room, which was great because the room was on the smaller side but I expect that in NYC. The beds were amazing! Super comfortable and cozy. The street noise was a bit annoying but once again it's New York. The hotel is in a great location. We walked to Radio City Music hall, Madame Tussauds wax Museum and Times Square. We got a great deal on the price and it included 2 free drinks as well. We had a great time and will definitely be staying there again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aleishia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 28, 2012

The hotel is great, all is clean, everybody was very professional, I recommend this because it is very good the location, the heart of NYC if you want to shop, have fun, go to shows, it is all walking distance and subway is one block away, however my only complain was the the size of the room reminded me like that one from our last cruise ship.... very very very small.. so when you open the door do not have any expectations as you will be disappointing by its size... however all other aspects are great. Also I was with someone that had a birthday those days and they were so nice to send a birthday card, with cold Champagne, 2 glasses and Cheesecake... that was soooooo cute.

Room Tip: Just make sure you don't have expectations
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GPaladino1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, New Jersey, United States
2 reviews
5 of 5 bubbles Reviewed November 27, 2012

I checked in for 2 days and was very impressed with the level of service I received. The front desk person noticed that I was a Platinum member and upgraded my room to a studio suite. Also, Reza over in guest services and room service helped me to get a special desert that I was craving. A great experience on my short stay in the City!

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wnewyork541, Guest Services Talent Coach at W New York, responded to this review, November 29, 2012
Thank you for your post, Robert! I have shared your kind and gracious words with Reza, and the rest of the team here at W New York. Please drop me a line at paul.gambardella@whotels.com when you plan on returning.

Paul Gambardella
Guest Services Talent Coach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W New York

Property: W New York
Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#38 Spa Hotel in New York City
#66 Green Hotel in New York City
#190 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Official Description (provided by the hotel):
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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