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“Great location, small rooms”
Review of W New York

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W New York
Ranked #318 of 468 Hotels in New York City
GreenLeadersBronze level
Toronto, Canada
Level Contributor
66 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great location, small rooms”
Reviewed November 8, 2012 via mobile

Stayed at this hotel for a weekend. Great location. Busy lobby. Room was small (like almost impossible to walk around the bed to get to the bathroom, had to climb over the other person). Some furniture a bit worn. Staff was helpful and rate was good for New York.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davedrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (742)
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Mexico
Level Contributor
353 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed November 6, 2012

We stayed at the W for 4 nights. The rooms are very clean, not very big, but comfortable. In addition, the staff is very friendly
The hotel's location is perfect for tourists ... it is located in the heart of Manhattan.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rich_rg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wnewyork541, Guest Services Talent Coach at W New York, responded to this review, November 7, 2012
Thank you for your post! We are thrilled that you enjoyed your W New York experience! We will be sharing your wonderful words and feedback with the rest of the team. Please feel free to e-mail me at paul.gambardella@whotels.com if you plan on returning.

Paul Gambardella
Guest Services Talent Coach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chateauguay, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2012

I stayed here on my second trip to NYC. The hotel is very nice, staff wonderful. The room was a little small as it was my mother and I staying in the room together. We had one queen bed, and the room was pretty small.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 5, 2012

It's a typical NYC hotel in terms of size - very quaint and very cozy (i.e. very small). Don't even get me started on the bathroom, lol. But, it's NYC - it is what it is.

But what I love most about the W on lexington is the location - you just can't beat it. You are walking distance to Central Park, across the street from the Waldorf Astoria, and minutes away from Rockeffelar Plaza. The service is always good at Ws, and this was no exception.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Agent5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
67 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 5, 2012

So as an SPG Platinum, I've come to expect certain things from a W Hotel - it tries a little hard, it feels like a nightclub, but typically a nice hotel, very well kept, great service, rooms are nice if you can get an upgrade especially...

This W does not live up the brand. We went to NY for a show and although the location is perfect -walking distance to lots of restaurants, shopping, Central Park, the hotel is old underneath all that flashy decor. You can see it in the paneling and the floors and the doors. The rooms are TINY TINY TINY. We were upgraded to third level of room - "Superior" .. superior WHAT? I get the hotel was full, there was a wedding and of course the hurricane displaced people. The bed itself was comfortable.

The bathroom was so small and the lights kept flickering! The closet was actually as big as the bathroom, but the light didn't work.

My favorite part of the stay: Sunday morning - for 60 minutes, a loud, horrible, blaring noise coming from two doors down. I called and asked about it - was told security was on it, and maybe 20 minutes later I heard W staff working on it. Upon checking out, we asked about it .. no answer, no response.

I also was curious about the security of the hotel. Every night, they had people standing at the elevators asking to see our room keys. The elevators had a place to put your key, that was technically required to get onto the guest level floors, but it didn't seem to work. What was happening at that hotel that they had THREE guys standing at the elevators?

Save your points, save your dollars, stay somewhere else.

Room Tip: Beg for an upgrade - Mega or higher!
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew_and_Kate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wnewyork541, Guest Services Talent Coach at W New York, responded to this review, November 7, 2012
Thank you for choosing the W New York and thank you for taking the time to post a review. Please accept our sincere apologies for the inconveniences you encountered during your recent W New York experience. We cannot even begin to explain how disappointed we were to read your review detailing the dissatisfaction you experienced. Every night during afterhours, we have our Security check room keys to ensure the safety of our guests. We are sorry that this made you question the safety and security of our hotel. Thank you for bringing this to our attention and allowing us the opportunity to remedy your concerns immediately.

Paul Gambardella
Guest Services Talent Coach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Los Angeles, CA
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 5, 2012

We arrived after a red-eye flight from LA and were allowed to check in early. Although we didn't have a great view, and there is construction across the street, we were not disturbed by noise. It was a little difficult getting around the construction of the building, but after a couple times, all was good. I love the decor; and although small, the room was comfortable. I had never stayed downtown before, and probably wouldn't again. Too hard to get around and too many subway lines closed.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank solchica1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George Town, Grand Cayman
Level Contributor
122 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed November 5, 2012

The Room was small but had everything we needed. The Service at the Hotel was excellent. The Doormen are very friendly. The Hotel Bar is also very nice. The Location is fantastic with nice restaurants etc.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MorneBotes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W New York

Property: W New York
Address: 541 Lexington Avenue, between 49th St and 50th St, New York City, NY 10022-7503
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#40 Spa Hotel in New York City
#67 Green Hotel in New York City
#196 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Official Description (provided by the hotel):
W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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