Was a disappointing weekend stay. Everything just seemed "off". Quite early on the Friday evening we were having cocktails and tapas in the lounge bar and there was pleasant low volume chill out music playing in the background. Then the DJ upped the volume so much we actually had to ask the staff to have it turned down (& no we aren't old fogies!!). It was so unnecessary as the lounge was almost empty and most guests were clearly enjoying a quiet drink. The rooms are small - but so are most NYC hotel rooms but ok. The concierge was super helpful at getting us a booking at a Michelin star restaurant on short notice and most other staff were great until we were leaving. Our town car was waiting on a side street and we couldn't find a bellboy to assist us with a trolley full of luggage (three of us). We eventually found him out on the street counting his tips. He begrudgingly took our trolley and recklessly wheeled it out onto the street. Next thing my laptop and camera bag falls off the trolley onto the sidewalk. No apology or even look of concern...... Then with the next push my suitcase tumbles off into the gutter. STILL no apology. He was rude, careless and clearly not the right person for a key service role in a top hotel. It ruined my whole stay.
- Official Description (provided by the hotel):
- W New York, the very first W Hotel globally, delivers high-tech hospitality in the heart of Midtown Manhattan. It is an urban retreat where your options are unlimited with Bliss Spa, Whiskey Blue and our Whatever/Whenever service culture. Our unique Extreme WOW outdoor terrace offers panoramic views of the New York City skyline. W new York has something for everyone. The eclectic collection of rooms and suites appeals to a diverse audience, while the versatile meeting spaces, studios and flexible public areas can adapt to any event or gathering our clients are creating. The newly renovated iconic Living Room is the perfect gathering place to begin your night out in the city. ... more less
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- Also Known As:
- w New York Hotel New York City
- w New York City
- w Hotel New York City
- w Hotel Lexington