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“Nice hotel right on Times Square” 4 of 5 bubbles
Review of The Time New York

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The Time New York
Ranked #175 of 477 Hotels in New York City
Tulsa, Oklahoma
Level Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Nice hotel right on Times Square”
4 of 5 bubbles Reviewed December 26, 2013

I've stayed in many Manhattan hotels and while this one is not at the top, it's certainly not at the bottom. The best thing I can say is that the room was quiet. I was on the 6th floor and that close to Manhattan, not hearing the street noise is a big deal. The restaurant was very nice as well. The room was fine- about what you would expect- nothing much to say there. My only negative would be the absence of a lobby. On a business trip you often need to meet people or even have a short meeting in the hotel lobby. Not here. There is only a door at street level with an elevator up to 2nd floor where there is a very small check in desk. I know space is limited in NY but I still found it odd. I talked to a few guests who walked right by it a few times since from the street there is only a small door with a small sign above. Maybe that makes it a "hidden treasure" or something, :-)

Overall I would stay again on personal trip, but not business.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tulsabobt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time New York, responded to this review, January 6, 2014
Dear Tulsabobt,

We are glad to hear that you had a nice quiet stay with us.

we are aware that on business trips you do require a space to have a quick meeting, which is why we have our guest utilize the INC lounge which is on the same floor as the lobby but more secluded. it makes for a nice quiet space to chat.

we are also glad that you liked our restaurant Serafina. i will surely let the manager know of your good experience

if you do find yourself visiting again in the future please feel free to contact me at my email below.

Mark Vales
mvales@thetimeny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,922 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Atlanta, Georgia
1 review
5 of 5 bubbles Reviewed December 22, 2013

We stayed at The Time on our first visit to New York City, and we were not disappointed. The staff was extremely helpful and willing to meet our every request. Yes, it is an older hotel, but can you say location, location, location? I think it was an incredible find at a reasonable price. Don't discount this hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gigi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time New York, responded to this review, January 6, 2014
Dear Gigi,

Thank you so much for positive review.

We are so glad that our staff went above and beyond for you, and that our location allowed you to see all the sights you needed to see!!!

please contact me directly if you ever find yourself in NYC again!

Mark Vales
mvales@thetimeny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 22, 2013

Great location for a visit to midtown or Times Square. Theaters and great restaurants within easy walk. We found our room to be clean and well maintained. Very comfortable bed. Staff could not have been friendlier. They all made us feel welcome. This will be our hotel for future visits to the big apple.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Billy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time New York, responded to this review, January 6, 2014
Dear Billy S,

So glad to hear you enjoyed your stay with us, and have made us your home away from home for your next visit here!

please contact me directly once you know when you will be returning to us and we will give you a free upgrade (based on availability) for your next stay.

Mark Vales
mvales@thetimeny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Level Contributor
167 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed December 18, 2013 via mobile

This is an excellent location neat theaters and Times Square. Our party consisted of 2 adults and 2 teens. Our king suite was perfect. I had seen a couple of reviews that caused me to contact the management before I arrived and they were extremely helpful. Thank you Allen. During our stay the staff was extremely accommodating.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bdg5556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time New York, responded to this review, January 3, 2014
Dear bdg5556
I am really happy to hear that you enjoyed your stay with us! I will let our entire staff know of the compliments you have said. We pride ourselves on great customer service so it is definitely good to hear some positive feedback. We hope you visit with us again soon!

Best Regards,
Mark Vales
mvales@thetimeny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed December 18, 2013 via mobile

Stayed at The Time, 5 nights, first room resembled a postage stamp. Nowhere to hang clothes, not even a hook or a frame around a door to make do! Eventually, room 3! Was fabulous. The rooms are a little tired and well used but clean and comfortable. The staff made it for us! Friendly (well, except for one receptionist who was a little frosty). Josh the porter was fantastic. Superb location. Come on The Time! Get some hooks and hangers in your rooms!

Stayed December 2013, traveled with friends
Helpful?
3 Thank Drifter49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time New York, responded to this review, January 6, 2014
Dear Drifter9907,

Sorry that your first impression wasn't so good, but im glad eventually you we pleased with the accommodations. it is important to the entire staff here that we get it right!

Josh is awesome and i will personally extend your kind words to him!!

Mark Vales
mvales@thetimeny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
123 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed December 13, 2013

We stayed here for our short break to NYC.
Didn't have a great start as hotel had organised car from airport & we had to dispute the price quoted - this certainly put a dampener on our arrival. The customer service at this point was not the best.
We went for a drink in the bar to relax but as it was late evening the bar was winding down (thought this was the town that never sleeps - it was way before midnight) the highlight of this was watching a mouse running round.
The room was very small & boiling hot - December & we had to open the windows. Our Bose radio didn't work & despite requesting it be repaired it took two further requests to get it sorted.There is no storage at all so bags have to hang around & as its so small they do get in the way.
Shower was powerful & hot.
Location was the best.
We didn't eat here - after seeing a mouse running around it was off putting.
The staff were all pleasant (apart from 1st night)

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank roastpotato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time New York, responded to this review, January 6, 2014
Dear Roastpotato,

I apologize for the inconveniences experienced during your stay at The Time. It is our objective and commitment to consistently exceed our guest’s expectations by providing a memorable experience.
We have already contacted Ecolab, our pest elimination company, they have taken various precautions and have given us their assurance that this will never happen again at this hotel.

It was a privilege to have you here as our guest and we look forward to your next visit. please contact me so that we may discuss discounts for your future stay.

Regards,
Mark Vales
mvales@thetimeny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed December 11, 2013

First of all, the location is fantastic. Steps from Times Square, just a few blocks from Rockefeller Center and a short walk to the Subway. The staff was also very friendly. But, like some other commenters, the rooms look better in pictures than in person. We actually had to switch rooms because the first room we could not get the temp below 80 degrees. The second was warm as well. When we mentioned it to the staff they said to open the window. That's what we ended up doing the entire time...in December! It was the only way to keep the room below 80. Not sure what was up with their heaters. Our second room had moldy/broken tile and a dirty bench. The bathroom did smell clean like bleach but I can't help but think that it was just surface cleaned since there was still mold in the shower. Overall, the location and price are great. I think there is room for improvement in the rooms themselves.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank grganne1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mvales, Manager at The Time New York, responded to this review, January 6, 2014
Dear Grganne1,

First, thank you for taking the time out to write a review. feedback from our guests is very important to us
Secondly, i apologize for the heating issues. Our engineering staff work around the clock to assure our guests a comfortable stay. they will definitely take a look at this issue with the heating as it is important in the winter.
overall we are glad you enjoyed your stay. please reach out to me directly for any future plans.

Mark Vales
mvales@thetimeny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Time New York

Property: The Time New York
Address: 224 W 49th St, New York City, NY 10019-7405
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#125 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Time New York 4*
Number of rooms: 193
Official Description (provided by the hotel):
The Time New York offers travelers an urban lifestyle destination with a refined edge in the heart of Midtown Manhattan. The Time New York has all new accommodations and was designed by David Rockwell. ... more   less 
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Also Known As:
The Time Hotel New York City
Time New York City
Time Hotel New York City
Time Hotel Nyc

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