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“The Terrible Time” 2 of 5 stars
Review of The Time New York

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The Time New York
Ranked #199 of 478 Hotels in New York City
Sioux Falls, South Dakota
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The Terrible Time”
2 of 5 stars Reviewed April 15, 2013

Great location but that's all you can expect! We stayed at The Time 4/12/13. We booked 2 rooms, 1 standard king and 1 suite. The rooms were very run down and dirty. The suite ran $237 a night for a broken down sleeper sofa and a king size bed. Shower head was so clogged it was like someone dumping a bucket of water over your head. Mold in windows, dirty glass left under end table. After seeing the lack of cleanliness in the rooms, there was no way we would consider eating in the restaurant. We asked the front desk for help getting a taxi back to the airport at the end of our stay. They lied to us telling us it was cheaper to use the hotel taxi. We found out later a taxi ride to the airport should run $35 instead we ended up paying $50 plus tip to the hotel. I seriously thought I was in a 3rd world country! Extortion!!!

  • Stayed April 2013, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Traci C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Front Office Manager at The Time New York, responded to this review, April 21, 2013
Dear Traci C,

Thank you for taking the time to write a review regarding the service at The Time Hotel. It is through direct feedback like yours we can improve our service standards. I apologize for any inconvenience you had and apologize for any confusion with the car service. The car services are not affiliated with the hotel but if you would like to discuss in further detail please contact me at dgiandalone@thetimeny.com and I can forward your concerns to whichever company was used to take you to the airport.

Sincerely,

Dana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,814 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
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English first
Binghamton, New York
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 9, 2013

As others have noted, the location is wonderful-particularly if you are in New York to take in a show and the usual tourist sights. I took a dear friend and her two teenagers to the city for the first time and this hotel worked out very well- The room was a typical size for Manhattan and the king size bed was comfortable ( the kids were happy to have sleeping bags on the floor instead of spending an extra fifty dollars for two beds) It was clean and the staff was very pleasant, though it definitely could use an update on style and carpeting etc.
We were so busy we didn't spend much time in the room and didn't use the restaurant but it looked good! I also got the impression the lounge was popular and fun- though again we didn't have a chance to check it out. I would have no problem staying here again or recommending it, though it is not my first choice.

Room Tip: Ask for an inside room even on a higher floor to minimize street noise at night. Remember this is th...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank gmmmgp9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Front Office Manager at The Time New York, responded to this review, April 15, 2013
Dear gmmmgp9,

Thank you for taking the time to write a review regarding the service at The Time Hotel. It is through direct feedback like yours we can improve our service standards and we hope to welcome you back in the near future!

Sincerely,

Dana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ulsan, South Korea
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 9, 2013

Right near Time Square and a couple places to catch a play. In easy walking distance to the Rock and Central Park. Staff was nice and attentive. room was small but this is NYC all the rooms are small and the place was clean. Bar on the second floor was good for a drink but AVOID THE RESTAURANT ON THE FIRST FLOOR. Hotel Solid 4/5

Room Tip: alot of the lower rooms look in to a brick wall 11th and above you should be good
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Wyatt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Front Office Manager at The Time New York, responded to this review, April 15, 2013
Dear Wyatt P,

Thank you for taking the time to write a review of your recent stay with us at The Time Hotel. We're thrilled that you enjoyed the amenities and comfort our rooms provided, and we look forward to welcoming you back again soon!

Sincerely,

Dana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri, United States
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 8, 2013

Of course, the location can't be beat if you are wanting to stay near times square! The staff were friendly and helpful. The decor is very modern, which I liked. The rooms are a bit small, but it in on times square! The placement of the TV is very weird, but there is so much to do within easy walking distance you won't care about the TV! Overall, we liked it quite a lot!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Front Office Manager at The Time New York, responded to this review, April 15, 2013
Dear Melissa S,

I'm glad you enjoyed your visit with us at The Time Hotel! Thanks for taking the time to post your review. Until next time, happy travels!

Sincerely,

Dana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 6, 2013

Just returned from a four night stay at The Time. From the minute I booked, I contacted the hotel for advice, directions etc and EVERY time the response was super fast!! SO courteous and always helpful. We arrived and were greeted at the door. Our luggage was taken to our room and all we needed was to check in. Every member of staff we encountered was super helpful and smiley. We got to our room and a bottle of wine and welcome note awaited us - which was so special. We were in a twin double. It is a boutique hotel so not masses of wardrobe space but plenty for two people for four nights! There was also a shelving unit and a dressing table/desk with a flat screen tv on the wall above it. Double shower, sink and lovely toiletries provided. Housekeeping was exceptional - rooms cleaned and changed every day and a lovely knock at the door each evening to check all was ok! There is a mini bar - but I needed to take meds with a milky drink each morning and they were fine about my keeping fresh milk in the fridge - even offering to move some items should I need more space! You're a block away from Times Square so unless you're on one of the very top floors you won't get a 'view' - but considering you only sleep in your room it would be wasted..... and the location is TREMENDOUS! I genuinely couldn't fault this hotel - yes it is in need of a refurb decor- wise but it is such a popular hotel I don't know when that could happen. It certainly didn't detract from our stay. I would recommend this hotel to anyone, it is lovely, but it is the staff that make this place so exceptional. Fabulous!

Room Tip: We stayed in a twin double for two people. Brilliant!
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Oosaboos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Front Office Manager at The Time New York, responded to this review, April 12, 2013
Dear Oosaboos,


Thank you for taking the time to write a review of your recent stay with us at The Time Hotel. We're thrilled that you enjoyed the amenities and comfort our rooms provided, and we look forward to welcoming you back again soon!


Sincerely,

Dana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 5, 2013

The Time Hotel is right across the Ambassador Theatre where you can enjoy Chicago (the musical), so it is really convenient to cross the street and watch a classic broadway musical. You can walk to Time Square, the subway, the corner coffee shop (Bene) and a lot of fabulous restaurants in literally minutes. The reception staff is young, cool and really helpful. We had the pleasure of bumping into Griffin, a long time service employee, who is joyful, polite and the epitomy of a wondeful human being and New Yorker.
The rooms are small but clean and modern. Wi-fi is free in the reception area. We will definitely be back.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Traveller1425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Front Office Manager at The Time New York, responded to this review, April 12, 2013
Dear Traveller1425,

We appreciate you taking the time to review your stay with us at The Time Hotel, and we're thrilled that you had such an enjoyable stay and that our staff was attentive to your needs.I hope you'll be back to visit us again!

Sincerely,

Dana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2013

This hotel is amazing the staff couldn't do more for you so helpful and lovely people. The rooms are just the right size with very comfy beds. The location is amazing right in he center of everything would recomend this hotel for everyone. The rooms are a little outdated but would definitely stay here again.

Room Tip: Go for the rooms with two double beds there amazing
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kayleigh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Time_Hotel_Manager, Front Office Manager at The Time New York, responded to this review, April 11, 2013
Dear Kayleigh F,

Thank you so much for reviewing your stay at The Time Hotel! I'm glad to hear that you had such a pleasant experience, and we look forward to your next visit!

Sincerely,

Dana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Time New York

Property: The Time New York
Address: 224 W 49th St, New York City, NY 10019-7405
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#138 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Time New York 4*
Number of rooms: 193
Official Description (provided by the hotel):
The Time New York offers travelers an urban lifestyle destination with a refined edge in the heart of Midtown Manhattan. The Time New York has all new accommodations and was designed by David Rockwell. ... more   less 
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Also Known As:
The Time Hotel New York City
Time New York City
Time Hotel New York City
Time Hotel Nyc

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