Spent a weekend at The Mercer (the same weekend as the next review - probably saw them in the lobby on Sunday!). Check-in was friendly and efficient. In fact, the lady at check-in apologized for a child who was having a tantrum near the check-in desk. She mentioned "Usually it is more quiet". She was right - the lobby was cool and collected for the rest of the stay.
After registration formalities, she personally took us to the room and showed us all the amenities. Stayed in a Studio Room. Room that was perfectly clean and comfortable. Everything worked except one set of blinds would only adjust half-way (not a big problem!). The room had a lot of light and a lot of special touches. There were several candles in the room. Even though there was an ashtray and matches, there was not a hint of smoke in the room (and I'm very picky about that). As others have stated, the mini-bar had the most amazing selection! Also, almost all of the lights and the ceiling fan had small dimmer switches next to the traditional on/off switch, so the adjustments to the numerous lights were endless.
The bathtub was wonderful and you could open doors between the bathtub and the bedroom. Plenty of hot water and your choice of bath salts or bubble bath. The tub was noisy when draining and the shower tended to leak water onto the bathroom floor when using the body spray. (Yes, I have to get that picky to say anything critical about this hotel!) Plenty of fluffy towels. Great toiletries in 4 ounce containers. Even mints and condoms.
The robes were great as was the cashmere throw. The flat-screen TV was recessed into a nook in the wall so you might just think it was a flat-panel TV. Nice selection of channels, too.
For turndown, they put linens on the floor next to the beds and left small bottles of Evian bedside. When we entered the room, they had provided two large bottles of Evian and a great bowl of fruit.
The mattress was OK - slept on better and on worse at other hotels.
Lots of other thoughtful touches: personalized stationery was delivered a few minutes after check-in; the "do not disturb" sign was actually a magnet which made it easy to use. The closets were large with great (and abundant) hangers; an umbrella and shopping bag were waiting in the closet. Free internet access at the large Mac in the lobby (but just one computer). No coffee maker in the room.
Room service was pricey but very fast and good. As others mentioned, the tuna/wasabi pizza is a good choice.
Location is great - Soho is your neighborhood. You're one block from Dean and Deluca (for great edibles) and you can take a shortcut to the hotel through the Prada store (from Broadway) if you encounter rain.
I could go on, but you get the idea. Of course, for a hotel where rates start at around $500 a night you expect superb service and a great room. The Mercer delivers!
- Official Description (provided by the hotel):
- Intimate boutique hotel housed in 6-story brick, Romanesque Revival building dating from 1890, originally built for John Astor II. ... more less
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- Also Known As:
- Mercer Hotel New York City
- Mercer New York