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“SoHo Getaway”
Review of The Mercer Hotel

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The Mercer Hotel
Ranked #336 of 468 Hotels in New York City
Certificate of Excellence
Houston
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“SoHo Getaway”
Reviewed January 23, 2013

Stayed at Hotel (The Mercer) for 4 nights between Christmas and New year's Eve this past December and LOVED it. We had a courtyard room this trip after previously enjoying the somewhat larger Mercer room on a previous stay. The bed and pillows are wonderfully comfortable and we always get great night's sleep in rooms that are surprisingly quiet. The location simply cannot be beat if you are looking to be out of Midtown. A number of subway lines are a mere block or two away providing easy access to other parts of Manhattan. On our last day there, Mercer was blocked off at Houston and so the door/bellman took our luggage all the way up Mercer to meet our car which was waiting at the intersection of Mercer and Houston--OUTSTANDING!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank uncsig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
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UK
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 15, 2013

I’m a big fan of Andre Balazs’ hotels. Always hits the mark. The Mercer is my favourite hotel in New York. It’s an ideal location and the place is friendly, unpretentious, superbly run and the general vibe is just great. The loftstyle rooms are large, comfortable and beautifully designed. I never want to leave when I’m staying here. Next time I’ll take my handcuffs along.

  • Stayed February 2012, traveled as a couple
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Helpful?
1 Thank montheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercerHotelNYC, General Manager at The Mercer Hotel, responded to this review, September 24, 2013
Dear Guest

Thank you for taking the time to post your comments regarding your stay in February 2012. I am delighted that you found the hotel and the staff to be accomodating.
I look forward to welcoming you soon again at the Mercer.
Best personal regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford-upon-Avon, United Kingdom
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 4, 2012

We didn't stay at The Mercer but went there for breakfast on our first morning and we loved it - the eggs benedict was just wonderful. Service was excellent and was the perfect start to our break in wonderful New York.

if you want to start off the day with a perfect breakfast - head to The Mercer you will not be disappointed!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank JonBol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 18, 2012

Because of different previous reviews, we arrived at the Hotel with high expectations. Unfortunatly those were not nearly satisfied. The staff is unfriendly and arrogant and not welcoming at all. The room is avarage, especially regarding the price you pay for it. "Minimal" seems here more like "no feeling for any personal details" and a burning candle also doesn't help the poor atmosphere. We even checked out earlier, as we were so disappointed. Nonetheless, the staff didn't even care or asked how we liked our stay or why we left sooner. Overall, the huge hype around the Mercer is misleading and you can get much nicer Hotels for that price, also in Soho...

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
4 Thank Tigerinthejungle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 12, 2012

Everything seems effortless thanks to the friendly, efficient staff and "cool" decor. The best thing about the room was the large bath opening out into the bedroom. Food in "(The Kitchen)" exactly the sort of no-nonsense menu good for jet-lagged travellers. The elegant, comfortable foyer is a good place for meetings over a cup of coffee.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 10, 2012

We arrived in SoHo to do some Christmas shopping. Our cab pulled up to a door void of any sign and a doorman dressed in all black opened the cab door. A group of people on the street were all vying for our cab so he fended them off and made an opening for us to reach the door. Our "celebrity status" was quickly dismantled when we reached the front desk. The staff stared like zombies into computer screens while the bellman broke them from their silence to check us in. The girl went though the motions and waived us to the elevators. The very dark elevators. So dark that you could not see the buttons. While still trying to find our floor the doors closed and the elevator started moving. The doors reopened and there was the bellman! Hoorah! Here again to save the day!

He showed us into our tiny modern and minimal room (but in a good way like "less is more"). I felt like I was moving into a studio apartment in SoHo. A marble wet bar stocked with everything from candles to cognac. The most amazing alarm clock ever. Posh magazines and books to inspire our stay. Oh and a bathroom right out of the show, nip/tuck. Cookies, fruit and flowers adorned the table for my mom's birthday.

The following days the front desk "girls" as I will call them continued to be part of a social club with each other. A "click" of which the guests were not allowed to join or interfere with. The elevators were down when we return to the hotel that afternoon. We inquired about the stairs and they told us to use the elevators. When we told them that the other staff member told us the elevators were not working they told us that he didn't know what he was talking about. We went back to the elevators and again they did not come. Another staff member walked by and told us to use the stairs again so we again inquired as to where they were. Following his directions we ended up in a service area with everyone staring at us but no one offered to help. After climbing 6 floors another staff member on the 6th floor told us that the stairs were not for guests and that we were to use the elevators. We told him that they were down. He denied the fact. For the cost of a room at The Mercer, I will use the stairs whether the elevator is working or not.

The next evening we went to the Mercer Kitchen for dinner. Another amazing space with equally amazing food. (If there is one thing this hotel can do it's pump out great food in a timely manner.) After dinner we walked back up to the lobby where we asked if someone could take our photo. We were told that the hotel has a policy against taking photos in the lobby. Not even an offer to take the photo someplace else. It had become apparent that we were interfering with their computer screen starring so we went back to our room.

Room Tip: We were in room 603 right above the front entrance to the hotel. The room provided a great view of t...
See more room tips
  • Stayed November 2012, traveled with family
    • Value
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Helpful?
6 Thank 303CarryOn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
300 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed November 2, 2012

If you want to stay in SoHo, you have a couple of options. The best, by far, is Mercer. The crowd is very hip and trendy, but the service is very personal. The food at the mercer kitchen or anywhere in the hotel is very good. Much more interesting than Trump and by far a better choice than SoHo Grand or any of its peers!

  • Stayed May 2012, traveled solo
    • Value
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Helpful?
2 Thank Gudleiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mercer Hotel

Property: The Mercer Hotel
Address: 147 Mercer St, at Prince St, New York City, NY 10012-3203
Location: United States > New York > New York City > SoHo , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#94 Business Hotel in New York City
#204 Family Hotel in New York City
#207 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Mercer Hotel 4*
Number of rooms: 75
Official Description (provided by the hotel):
Intimate boutique hotel housed in 6-story brick, Romanesque Revival building dating from 1890, originally built for John Astor II. ... more   less 
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Also Known As:
Mercer Hotel New York City
Mercer New York

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