We arrived in SoHo to do some Christmas shopping. Our cab pulled up to a door void of any sign and a doorman dressed in all black opened the cab door. A group of people on the street were all vying for our cab so he fended them off and made an opening for us to reach the door. Our "celebrity status" was quickly dismantled when we reached the front desk. The staff stared like zombies into computer screens while the bellman broke them from their silence to check us in. The girl went though the motions and waived us to the elevators. The very dark elevators. So dark that you could not see the buttons. While still trying to find our floor the doors closed and the elevator started moving. The doors reopened and there was the bellman! Hoorah! Here again to save the day!
He showed us into our tiny modern and minimal room (but in a good way like "less is more"). I felt like I was moving into a studio apartment in SoHo. A marble wet bar stocked with everything from candles to cognac. The most amazing alarm clock ever. Posh magazines and books to inspire our stay. Oh and a bathroom right out of the show, nip/tuck. Cookies, fruit and flowers adorned the table for my mom's birthday.
The following days the front desk "girls" as I will call them continued to be part of a social club with each other. A "click" of which the guests were not allowed to join or interfere with. The elevators were down when we return to the hotel that afternoon. We inquired about the stairs and they told us to use the elevators. When we told them that the other staff member told us the elevators were not working they told us that he didn't know what he was talking about. We went back to the elevators and again they did not come. Another staff member walked by and told us to use the stairs again so we again inquired as to where they were. Following his directions we ended up in a service area with everyone staring at us but no one offered to help. After climbing 6 floors another staff member on the 6th floor told us that the stairs were not for guests and that we were to use the elevators. We told him that they were down. He denied the fact. For the cost of a room at The Mercer, I will use the stairs whether the elevator is working or not.
The next evening we went to the Mercer Kitchen for dinner. Another amazing space with equally amazing food. (If there is one thing this hotel can do it's pump out great food in a timely manner.) After dinner we walked back up to the lobby where we asked if someone could take our photo. We were told that the hotel has a policy against taking photos in the lobby. Not even an offer to take the photo someplace else. It had become apparent that we were interfering with their computer screen starring so we went back to our room.
- Official Description (provided by the hotel):
- Intimate boutique hotel housed in 6-story brick, Romanesque Revival building dating from 1890, originally built for John Astor II. ... more less
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- Also Known As:
- Mercer Hotel New York City
- Mercer New York