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“Good, but room for improvement”
Review of The Mark

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The Mark
Ranked #29 of 467 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
156 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Good, but room for improvement”
Reviewed May 30, 2013

We stayed for two nights at the end of a trip round east coast USA. We usually stay in Midtown, but thought we'd try the Upper East side on this occasion. We enjoyed our stay, but would probably try somewhere else next time. Our room was on the third floor overlooking 77th street. I would suggest getting as high a floor as possible (we should have insisted on a higher floor) as the noise from the road is very loud on lower floors - we were woken up by delivery trucks etc from 3:00am onwards.

The pros:

- Very comfortable bed
- Room size decent by New York standards
- Very tasty breakfast (best of all the hotels we stayed at)
- WiFi provided free (but it is painfully slow)
- Welcoming & helpful doormen

The cons:

- Road noise impact on lower floors during the night
- The bar is too small for the hotel & whatever seating room is available is partially wasted by seating with no backs (so nobody sits on that part of the sofa). The lighting in the bar is modern & funky, but the impractical cow-hide sofa clashes horribly with the decor of the rest of the room.
- The 'one device controls everything in the room' concept sounds great, but isn't very practical at 3:00am in the dark.
- Breakfast service patchy (repeatedly had to ask for coffee top ups & milk etc).

Room Tip: Get as high a floor as you can to minimise road noise.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Snudge08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
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English first
Banff National Park, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 23, 2013

I had the pleasure to stay at The Mark hotel with my girlfriend. From the moment we stepped into the hotel we felt welcomed and cared for. Our experience started with Lucas and Paulette at reception. They were both ‘bubbly and fun’ yet very professional. We relied heavily on the concierge Jeanie and Isabelle who were nothing short of perfect. They were very knowledgeable, professional, yet again wonderfully pleasant to speak with. Of course we did not fully appreciate the quality of the staff until we travelled to a luxury hotel in Soho to spend two nights there. There was a stark difference between both the hotel and the quality of staff. As for our impression of the Mark over and above the staff, it was also perfect. All small details were thought of; bright and inviting design, rooms were cleaned perfectly; the bathroom’s shower pressure was spa like; the bed was the BEST mattress I have ever slept on (in fact got the name of the manufacturer) and the list goes on.

In short it was a perfect visit to New York and The Mark played a very large part! Of course as a business owner I fully appreciate that such perfection must be well orchestrated, so my compliments go out to Management as well. They have obviously coached staff well and led expectations for attention to detail.

Next time we are in New York we will stay at none other than The Mark!

Room Tip: Take the bicycle through central park!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Birol F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level 4 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 17, 2013

hum, MEGA pricey for an average room. Did love the bathrooms, very funky, bedroom was pretty bland and basic. VERY noisy madison av side, weirdly not on friday night but very much so saturday night beep beep of reversing rubbish trucks?? I know you are in NYC but it was noisier than less expensive hotels. the bikes are great fun take them out. We had a nice picnic too (it did cost £100 though!) staff were on the whole a bit as the title suggests "too cool for school", it was definitely THAT look where they analyse if you are wearing the latest fashions or not and god forbid you are in semi "scruffy" attire they will look down at you, NOT classy. A really Classy hotel doesnt do this... and a word of advice you never EVER know that the "scruffy" guy isnt the richest guy in the joint (look at zuckerburg!) BIG mistake. Mind you it was the upper East side so.....

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank desperatetorelax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, May 21, 2013
Thank you for sharing your observations and feedback on your recent experience at The Mark. Our customers’ reviews are a valuable resource to ensure we are offering the best product and service. I am happy to hear you enjoyed certain aspects of our hotel, such as our bathrooms, The Mark Bikes, and Picnic in the Park by Jean-Georges. I am however, very concerned that your experience was impacted by a high noise level in your room. I apologize for this, and thank you for bringing this to our attention. While we are located in one of the busiest cities in the world, we pride ourselves on the calm and quiet that our guests enjoy in their rooms. We have made a note of your experience on the Saturday evening of your stay, and will be on the look-out for similar noise from the street moving forward.

I am further concerned about your observations on our staff’s attitude and treatment of guests. If we have, in any way, imparted an unwelcoming sense to you during your stay with us, we sincerely apologize for this. Your feedback is valuable, and comes as a sincere surprise to me, as we understand the importance of maintaining a welcoming environment that transcends all tastes, styles and manner of dress. In fact, the elegant but easy-going atmosphere in our hotel has been a key factor in our success with repeat business. Nevertheless, rest assured we have taken note of your comments and will be even more vigilant in making sure we maintain a welcoming atmosphere.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 8, 2013

I had a 5 nights stay in this hotel in 2013 after a previous stay in 2010. I really do not understand what happened to this hotel! In 2010 it was a dream: immaculate and clean rooms, superlative service and very attentive staff, very high end guests...I came back this January and I could not believe to be at The Mark, NYC.
Public areas ( including floors hallways) were dirty and bad mantained.
Room cleanliness was poor and walls, carpet and furnitures seemed to be in bad conditions.We could hear every kind of noise coming form the street and from the hallways and cold air passed trough our window. The heat system was extremely noisy.
We were 3 adults and everyday we had bathrobes, bath towels and bath amenities for 2, also after several requests.
The staff at the reception and at the concierge was very kind but they gave us a lot of wrong infos.
We booked a table for breakfast and dinner at The Mark Restaurant for 5 consecutive days and at the third day we had to cancel all the following reservations: they take care of usual local guests and treated us in a very bad way ( they gave us always the worst and littlest table available, the waiters always tried to charge on our bill the 20 % gratuity for groups of 8 or more even though we were only 3! and so on)
I think to remember that in 2010 this was a SLH hotel and now it is not any more in SLH hotels list! There has to be a reason for that!?
Definitely I will not be back!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank ila785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier L, General Manager at The Mark, responded to this review, May 10, 2013
Thank you very much for your honest feedback on your stay at The Mark. I appreciate that you took the time to share your thoughts on Tripadvisor. I would like to apologize for your overall experience as I am very sorry that you were not satisfied with the service you received during your second visit to the hotel.

I was very disappointed to learn that you thought our floors and hallways were not maintained and that the furniture was not up to standard. At The Mark we are very proud of our Jacques Grange designed furniture and do our best to maintain the quality of every piece in every room.

I am sorry that housekeeping did not provide you with an adequate number of towels and robes, especially given you had made several requests for more to be placed in your room.

It was disheartening to learn that you had to cancel your reservations at the restaurant, at The Mark we do strive to offer each of our guests a flawless experience so we are extremely sorry when inconsistencies in our service occur.

As humbling as it is to receive this criticism, your critique will serve our team well, as we do continually look to find opportunities to improve our levels of service and attention to detail. I would like to reassure you that, while your stay certainly did not meet the highest level of service I know we are capable of, your experience is a rare one – one that I hope you will allow us to improve upon, provided you choose to give us another chance in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 8, 2013

First time at this fabulous hotel, and we loved it. Traveling with my mom is not easy, as she is very particular about details.
And what makes it so fabulous --- everything! Above all, it was the staff and their attention to the guests. No matter who you are, celebrity - or just regular folk like us, you are given the same attention, respect and care. And by the entire staff. From the General Manager, concierge, front desk, housekeepers, valet, security, restaurant staff, --- they were always warm, friendly and helpful. The rooms are lovely. Bathrooms very large with more cabinet and drawer space than any hotel I've stayed in. Located in a quiet and beautiful part of Manhatten. Convenient to shops, restaurants, the park, taxis, etc. No complaints! Mom, who is a professional complainer, loved the Mark. Enough said.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deborah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Londoner
Level 4 Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 7, 2013

The only bad thing about The Mark is that once you have stayed there other hotels seem disappointing in comparison.

The rooms are very well furnished and decorated to extremely high standards, the staff are helpful, the location is perfect for museums, shopping and Central Park and I and my family have frequently been upgraded which is always appreciated. The bar is great for a quiet drink earlier in the day or for people watching a night and the restaurant wonderful too. I feel utterly pampered from check in to check out. It's pricey but you are getting the best and sometimes that is just what you need.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sevendialsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 5 Contributor
91 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 1, 2013 via mobile

Loved staying at this large boutique hotel in New York last summer. A very elegant hotel in a great area. Excellent restaurant and a really buzzy bar in the evening - met some really nice local people who use the bar as their local. Would be delighted to stay again the next time we're in NYC.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IanChamberlain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mark

Property: The Mark
Address: Madison Avenue at 77th Street, 25 East 77th Street, New York City, NY 10078
Phone Number:
Location: United States > New York > New York City > Upper East Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in New York City
#24 Romantic Hotel in New York City
#27 Luxury Hotel in New York City
#31 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Mark 5*
Number of rooms: 152
Official Description (provided by the hotel):
The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But, inside, the Mark has been completely reimagined, and given new life and identity for the 21st century. Newly reborn, The Mark combines old-world comfort, avant-garde design, up-to-the-minute technology and an unprecedented level of personal service to create the finest five-star hotel of the 21st century. Drawing on the expertise of an extraordinary group of talent – foremost, among them, the designer Jacques Grange, Chef Jean-Georges Vongerichten, hair stylist Frederic Fekkai and the hotel general manager Olivier Lordonnois – The Mark Hotel is now a beacon of high French style, and modern American technology and comfort. The delights of The Mark are both bold and discreet. The graphic lobby is colorful and convivial, situated with unique objects d’art that surprise and intrigue. Studded in one of New York's most exclusive neighborhoods, The Mark is surrounded by the world's premier museums, shops, restaurants and the splendor of Central Park. The Mark not only surrounds you in luxury and style, it places you at the epicenter of Manhattan’s social and cultural riches. The Mark Restaurant by Jean-Georges, set within The Mark Hotel has received a Wine Spectator Award of Excellence by Wine Spectator in 2012. ... more   less 
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Also Known As:
The Mark Hotel New York City
Mark New York City
Mark Hotel New York City

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