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“Great location with friendly service” 4 of 5 bubbles
Review of Broadway at Times Square Hotel

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Broadway at Times Square Hotel
Ranked #177 of 467 Hotels in New York City
Certificate of Excellence
Austin, Tx
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great location with friendly service”
4 of 5 bubbles Reviewed February 21, 2013

Just spent four nights at the Broadway at Times Square Hotel. The lobby is undergoing major renovation, which wasn't at all inconveniencing and should be very nice once finished. The newly renovated breakfast room was contemporary and pleasant. The offerings were modest, but served as early-morning fuel: coffee, juices, milk; bagels and danishes; cereals; and boiled or precooked/rewarmed poached (?) eggs. The rooms were very clean, nicely furnished and fairly small. This is an older, quaint building, so the floors and rooms had a European feel, with only a few rooms per floor. The beds were great. The staff were all VERY friendly and accommodating, including the maids. The location, just off Times Square was incredibly convenient. It also has good restaurants up and down the block. Our room was very quiet. I will definitely want to stay here again, as long as the price stays so reasonable.

  • Stayed February 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lovetatour54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,002 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (211)
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English first
Seattle, Washington, United States
Level Contributor
59 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed February 19, 2013

One can't argue with $109 per night for a clean, very well appointed room on a quieter street near Times Square -- ideally located for Manhattan in general. The staff is cordial and helpful. The continental breakfast is a step up from the cold-cereal-and-hard-apple variety one often finds in budget places; there are hot items, good coffee, edible fruit, and nice pastries. My two reservations: the advertised "Free Wi-Fi" didn't work at all in my room (it connects but is so slow that websites never load), and when I visited (Feb 16, 2013) the lobby was completely gutted and being noisily renovated. Would I return? Maybe. Had the Wi-Fi worked and had I been warned in advance of the renovation, yes.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Joe N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
applecorehotelsstaff, Marketing & E-Commerce Associate at Broadway at Times Square Hotel, responded to this review, March 5, 2013
Dear 67Joe,
Thank you for your review. We are glad you enjoyed your stay and hope you had a wonderful time in New York City. We are sorry for the inconvenience caused by the renovations in the lobby. It should be complete soon with a much fresher look and feel. We are also sorry about the WiFi speed. It should work well enough to load websites, so we will look into this.

We hope you will give us another chance on your next trip to Manhattan.

Liz from Apple Core Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

We went in August 2012 for 5 nights. The location is in the heart of Times Square. A bit noisy because of a close by Cuban restaurant/bar playing music every night until 2 am. Our room also had some sort of machine outside our window that was very loud especially at night. Kind of like a loud heater or A/C. The room was smaller than we expected. But overall a room with a great location and included breakfast every morning for the price we got it in NYC you can't go wrong. It was neat and clean and staff was friendly as well. Overall a pleasant stay.

Room Tip: Higher floors have less A/C unit noise.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank icsugar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed February 2, 2013

The hotel lobby was being completely refurbished and looked like a bomb site when we arrived. However the staff could not have been more apologetic or helpful. We got a room upgrade and reduced rate and to be honest our stay was not affected at all. The room was spacious and clean and towels were changed daily. There was free wi-fi access and coffee maker. But what makes this hotel amazing is its location, literally 1 minute from times square. Despite this we were never disturbed by noise. We had continental breakfast included which we had to take at a nearby hotel and amazingly we walked in unchallenged every morning, no one ever asked to see proof of our hotel. There was more than enough food and it was pleasant

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
4 Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed January 29, 2013

Trip (Jan17-20 2013) We arrived mid afternoon following a 3k flight & $70 cab drive from the airport to find a building site !! V.disappointed that the mgmt did not think it important to advise us of this following our booking. No check-in desk, just a table. The staff were most unhelpful (apart from a lend of a phone). The manager said that although the lift was not working and there was a lot of dust about, "our rooms were in perfect working order". They offered a sister hotel a block away but would not agree to a reduction in price for all the inconvenience caused. (Frankly there was a total lack of empathy on their part, on any level! )
So this spoke volumes for the kind of management running the hotels. We left right away and found wonderful lodgings at the Ameritania up on 54th street.
Honesty always goes a long way but I'm sure this is a lesson this hotel won't learn anytime soon :-(

Stayed January 2013, traveled with friends
Helpful?
5 Thank efk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
applecorehotelsstaff, E-Commerce Associate at Broadway at Times Square Hotel, responded to this review, February 1, 2013
Dear efk1,
Thank you for your review. We are sorry that you were not informed of the construction going on in the hotel before you arrived. We are offering guests the option of staying in the hotel at a significantly reduced rate, checking in at our sister hotel down the street, or finding another hotel on their own, with no penalty for late cancellation. The construction in the lobby should be complete soon. Again, we apologize for the inconvenience of having to switch hotels at the last minute.

We hope you will give us another chance once our lobby renovations are complete.

Liz from Apple Core Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

I stayed 1 night at this hotel over the past weekend. The lobby is undergoing major renovations so it is virtually non-existent. So, that meant eating the complimentary breakfast at their sister hotel down the street. When I walked into the hotel, I was not sure I was in the right place because everything was boarded up but the woman at the front desk offered me a fabulous discount for staying to compensate for the inconvenience. I'm glad I did! The room was very clean, the bed was very comfortable, the bathroom very clean. The TV worked well as did the phone. Free WiFi in the room was another bonus. The hotel was within walking distance to everything in the theater and fashion districts, tons of sightseeing spots, restaurants. The staff were so accommodating and friendly. Anything I asked for was given without hesitation. I would definitely return to this hotel, not only for the great service and clean rooms, but also to see how the renovations turned out!

  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank HanaB1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen Region, Denmark
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 22, 2013

When we arrived the lobby was a large construction site. We simply did not believe that this hotel was in use. We were told that the breakfast should be consumed in another hotel 5 minutes away.
They could have emailed me and asked if it was ok with me so we could have chosen another hotel home. We took another place to stay after one night

  • Stayed January 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
3 Thank arnem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
applecorehotelsstaff, E-Commerce Associate at Broadway at Times Square Hotel, responded to this review, January 24, 2013
Dear arnem,
Thank you for your review. We apologize for the inconvenience the construction caused during your stay. We are currently offering guests a significant discount off their stay if they wish to stay at the hotel, and if not, we are moving them to another one of our hotels. In addition, we are allowing guests to have the option of not staying in any of our hotels with no charge for a last minute change. When renovations are complete in early February, the breakfast area will have more seating and the lobby will have a more contemporary look, complete with new business center and furniture.
We hope you will stay with us again when construction is complete. The majority of our guests enjoy the friendly staff, convenient location, and free amenities like WiFi, domestic phone calls, and breakfast.
Liz from Apple Core Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Broadway at Times Square Hotel

Property: Broadway at Times Square Hotel
Address: 129 West 46th Street, New York City, NY 10036-8502 (Formerly Comfort Inn)
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#45 Best Value Hotel in New York City
#148 Family Hotel in New York City
#154 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Broadway at Times Square Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
The newly renovated Broadway at Times Square Hotel offers clean and elegant accommodations with free wireless Internet access, flat screen TVs, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more   less 
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Also Known As:
Midtown Comfort Inn
Comfort Inn Times Square
New York City Comfort Inn
Comfort Inn Midtown New York

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