Our tour guides were personally connected to the tragedy, so it made the tour so much more moving and heartfelt. I highly recommend this tour for anyone wanting a first hand account of 9/11. Our main tour guide lost her son in the attack, and she shared her story and his in such a sad but impactful way.

The Museum brings to life the individual stories that make up the tragic events of 9/11. Being a short distance from the memorial, we definitely recommend that you make this part of your itinerary, as the visit compliments rather than replicates information contained in the Memorial Museum. The lay-out is good and is not too busy which allows you to spend time viewing the various displays. Friendly, informative and approachable staff too, with some sensitive touches such as boxes of tissues placed around the viewing areas.

This is an intimate, sensitive, insightful moving way to better understand the impact of the 9/11 events and its aftermath. Each tour is guided by a volunteer who is in some way connected and lived through this terrible time and is genuine way to understand the stories of victims, survivors, first responders, residents and rescue workers. Our guide, Kimberley, wonderfully led us through the memorial and brought stories to life and we were able to glimpse into the impact of those that were there on the fateful day and beyond. Take the tour, visit the museum (which is a short walk from the memorial museum) and be moved by the individual stories.