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“Crowded, too expensive and rude staff.”

Empire State Building
Book In Advance
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$34.00*
and up
Empire State Building Tickets - Observatory and Optional Skip the Line Tickets
Ranked #10 of 1,099 things to do in New York City
Certificate of Excellence
More attraction details
Attraction details
Fee: Yes
Recommended length of visit: 1-2 hours
Owner description: The world-famous Empire State Building offers unobstructed panoramic views of New York City and beyond from 8 a.m. until 2 a.m. daily. Our 86th and 102nd floor Observation Decks offer the two highest vantage points in New York City. Soaring 1,454 feet above Midtown Manhattan from base to antenna, the Empire State Building is the World's Most Famous Office Building. Named America's favorite building in a poll conducted by the American Institute of Architects, the Empire State Building is one of New York City's top tourist destinations. On a clear day, you can see up to five states from our Observation Decks - New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. Guests can enjoy our outdoor viewing area on our open-air 86th floor Observatory, or our indoor climate-controlled viewing areas on the 86th and 102nd floors. We recently launched our new Multimedia Experience as well, which guides visitors through the extraordinary exhibits and breathtaking views with additional depth on the building's history in eight languages - including English, Spanish, French, Italian, Mandarin, Portuguese, Japanese and Korean. The Empire State Building aims to provide entertainment for guests of all ages. Bringing children? Have their picture taken with King Kong himself on our 80th floor from Thursdays through Mondays (12 p.m. until 9 p.m.). Celebrating a first date or an anniversary? Enjoy romantic tunes from our saxophone player from 9 p.m. until midnight every Thursday through Saturday night. Tickets can be purchased through our website. Our celebrated tower lights are often illuminated to commemorate holidays, events and special causes. In the Fall of 2012, we upgraded our tower lighting system from floodlights to one-of-a-kind LED tower lights. The state-of-the-art system allows customized lighting capabilities from a palette of over 16 million colors! To watch some of our recent light shows, visit our YouTube page. Reigning as the world's tallest building from 1931 to 1970, the Empire State Building is known for its distinct Art Deco style. Construction of the renowned icon only took one year and 45 days, and logged more than 7 million man hours. This is the fastest construction to date for a project of its scale. Additionally, from classics like An Affair to Remember and Sleepless in Seattle to recent hits such as Oblivion and Elf, our place in pop culture has been solidified since our early days. In fact, over 200 movies and TV shows have featured the Empire State Building in them!
Springfield, Missouri
Level Contributor
46 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
“Crowded, too expensive and rude staff.”
Reviewed June 23, 2013

About $90 for family of 4 to go up and the Wait time was about 2 hours to get to the second elevator. Once at the 2nd elevator we were told that we had to walk up 8 stories of stairs to the observation deck. The deck was so crowded that it was hard to get a view. This was the worst experience that I've had in NYC. There are other tall buildings in NY, check them out before this one!

Visited June 2013
Helpful?
Thank Mike R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_State_Bldg, Empire State Buiding at Empire State Building, responded to this review, June 24, 2013
Hi Mike- We're sorry to hear how unhappy you were with your visit. Please keep in mind that the summer months are one of our busiest times of the year (along with most major holidays), so we appreciate all guests' patience during these times. A good tip for those looking to save some time is to purchase our Express Pass, which allows you to skip the ticket and elevator lines. With regards to your comment about our staff, we take customer service extremely seriously and would like to know more about your experience. Please email Gregg Picon, our Observatory Operations Manager, at GPicon@esbnyc.com so we can get in touch with you directly. Thank you. - Empire State Building
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Cape Town Central, South Africa
Level Contributor
6 reviews
4 attraction reviews
“Empire State Building Observation Deck”
Reviewed June 23, 2013

An amazing view of New York City. I was truly thrilled. The commentary on the iPods is a must have.
This is a must see for everyone, NYC residents and especially visitors.

Visited June 2013
Helpful?
Thank Josiah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_State_Bldg, Empire State Building at Empire State Building, responded to this review, June 24, 2013
Hi Josiah- We're happy to hear how thrilled you were by the views. Thank you for coming and for this review. - Empire State Building.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
57 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“Highly recommended. Read and watch here.”
Reviewed June 22, 2013

A must thing to do when you visit NYC. The views from the top of the Empire State Building are breathtaking, so don't forget to bring your camera. I've been here twice, both during daytime and nighttime, and each time of the day provides a unique experience of NYC. A visit to the Empire State Building is also included if you purchase the New York CityPass (google it), which I also highly recommend since you save a lot if you plan to visit NYC's 6 best attractions.
The Empire State experience is also presented in one of my travel videos around the world. This specific video also features other must-sees and do's in NYC. You can watch this video on YouTube:
http://www.youtube.com/watch?v=Zxe8V98Od1s

Visited February 2013
Helpful?
Thank Felippe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
445 reviews
180 attraction reviews
common_n_attraction_reviews_1bd8 181 helpful votes
“You should do it.”
Reviewed June 22, 2013

We followed advice and went straight to the Empire State first thing and a lovely sunny morning. Walked straight in having got tickets online. No queues and had lift to ourselves on following the lines to get to get there. I woul;dn't buy the guide map and audio guide everything is plain and they don't tell you anything else worth knowing. Shop at the end after your visit.

Visited June 2013
Helpful?
Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_State_Bldg, Empire State Building at Empire State Building, responded to this review, June 24, 2013
Hi HMoo- We're happy you had a lovely sunny morning for your visit and were able to take advantage of a time we tend to see fewer crowds (8-10 a.m.). Thank you for coming. - Empire State Building
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New York
Level Contributor
4 reviews
3 attraction reviews
“City Views”
Reviewed June 22, 2013

Great views, good value with ticket purchased in advance, helpful staff and good value gifts in the gift shop. As a first time visitor, a great experience, a must do!

Visited June 2013
Helpful?
Thank Howard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empire_State_Bldg, Empire State Building at Empire State Building, responded to this review, June 24, 2013
Hi Howard- We're delighted you had a great experience and consider this to be a must-do in NYC. We appreciate the compliments about our staff and will be sure to pass them along. Thank you for your visit. - Empire State Building
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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