The Empire State Building is well worth the visit and the waiting time. We visited in March 2013 and booked and printed our tickets in advance. While the line was long and moved steadily, our time from start to finish on a sunny New York Tuesday was 2 hours. It would have been extremely helpful if a staff member was able to communicate what was going on at all times, eg. where to go with pre booked tickets, security procedures etc.
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