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“Great location & great staff!” 4 of 5 bubbles
Review of Hotel Henri, A Wyndham Hotel

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Hotel Henri, A Wyndham Hotel
Ranked #274 of 467 Hotels in New York City
Certificate of Excellence
Manchester, Vermont
Level Contributor
3 reviews
“Great location & great staff!”
4 of 5 bubbles Reviewed April 21, 2013

We have stayed at this hotel a number of times. We have found the staff to be very friendly and accommodating and the rooms are clean. On our most recent trip, we mentioned that we were in the city to celebrate our 20th anniversary. Later, there was a knock on our door and it was Tiesha from the front desk with a beautiful hand written letter, wishing us a wonderful anniversary, along with a very nice bottle of wine from Eataly. This was a very nice unexpected surprise! We have stayed at many NYC hotels over the years have have never experienced such a thoughtful gesture. The location puts us within walking distance of our favorite restaurants, parks, cafes and stores.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bootako58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, April 24, 2013
Dear Guest,
Thank you for your recent review of our property. I can assure you that your comments are taken seriously and that I will personally takes steps to correct the issues that you have outlined.
I encourage you to contact me directly with the details of the billing issue you experienced. We hope that you will give us another opportunity to hostyou as our guest so that I may ensure your satisfaction.

Carlton
cyee@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,090 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 21, 2013

Friendly warm service from the reception staff, who are always keen on helping their guests. Location was ok, and size/amenities in the room was rather small, but hey, it's New York where we are all squished in expensive sardine cans. Room was clean, bed was big n comfortable. Good internet connection. Would have gotten 5 stars if their Concierge travel guide person would have been more honest in telling us that cab fares to JFK were a flat rate. I would have rather done that instead of booking a shuttle. Easy access to restaurants, cellphone joints, Eataly, train stations on 23rd, banks, etc. I would stay here again.

Room Tip: Ask for a room on the quieter side of the hotel - gets pretty noisy facing the street.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Geoff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, April 26, 2013
Thank you for your detailed feedback. We are glad you enjoyed your stay overall, particularly with our guest service and location for all your needs. We are ecstatic you had a good time in New York. We look forward to seeing you again.

Carlton
cyee@wyndham.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seneca Falls, New York
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed April 20, 2013

We attended a wedding in NYC over the weekend of 4/12/13 through 4/14/13 and stayed at the Wyndham Gardens Manhatten View hotel. Our experience for this stay was very positive due to very attentive staff (front desk, maid service, etc.). Our room was bright, clean and very comfortable. We are Sleep Bed owners and although the bed in our room was not a Sleep Number bed it was extremely comfortable. Although not managed by the Hotel, the small restaurant - Mia Famiglia - on the lower level of the hotel was quite a bonus. Fabulous meals, freshly prepared and reasonably priced for the city. We would definitely stay at this hotel again the next time we visit NYC.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Benjamin U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, April 24, 2013
Dear Guest,
Thank you very much for your review of our hotel. We appreciate your dedication and loyality to our property. Our staff takes pride in providing exceptional customer service each and every day, to valued guests like yourself. I am also a fan of our wonderful and extremely comfortable beds. We look forward to the next opportunity to serve you.

Carlton
cyee@wyndham.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed April 17, 2013

agree with others on location. Rooms are very small--there was a coffee maker in the tiny wardrobe style 'closet', but there is absolutely no place to put it while making coffee.
I made mine on the floor of the bathroom.
Very expensive room, thus the average rating--not a great value.
Day staff very nice and try to accommodate, when I checked in early evening the desk person was almost surly.
My room looked into a back alley and right into the windows of some factory behind it.
You can't have the shades open, it would feel like others are right at the window looking in

  • Stayed April 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank David_S_Chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, April 24, 2013
Thank you for your comments regarding your recent stay. Although we continually strive for excellence, there are times when our guests may experience less than acceptable service or percieved value for their money. We are very aware that travellers are looking for the best value for their hard earned money, and we are confident that, for the most part, we deliver an excellent product and services for the price paid. I am sorry to hear you experienced cleanliness issues. I have addressed your concerns with our team. Also the in-room heating and cooling units are electronically controlled by each guest.

We very much appreciate your comments, and hope to have another opportunity to serve you.

Carlton
cyee@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 17, 2013

The location near the Flatiron is ideal. The hotel itself is average. We arrived late at night and we were disappointed to find a dirty room: the toilet seat had brown stains, there were used soaps and shampoos in the shower from the previous tenants, and we even found a pill on the floor. In addition, the room was too cold and when we tried to turn on the heat, the noise from the in-the-room A/C unit was horrible. It was also strange that they didn't have sleepers for guest while the room had other amenities such as ironing board, coffee maker, etc. Even if you only want a place to sleep, still it should be clean and quite from inside noises.

Room Tip: Try a room on a higher floor and away from the elevators (the housekeeping carts and guests coming i...
See more room tips
  • Stayed April 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank renalba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, May 8, 2013
Thank you for your recent stay and for your feedback on TripAdvisor. Our great location and value make us an ideal hotel for a multitude of guests. Room cleanliness is one of our priorities and I am sorry to hear about your experience. Our air conditioning and heating units are electronically controlled via a wall thermostat. Rest assured your comments have been helpful as we strive to improve upon our hotel and service.

I sincerely apologize that we did not live up to your expectations. Please feel free to contact me personally at cyee@wyndham.com if there is anything I can do to be of assistance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Henri, A Wyndham Hotel

Property: Hotel Henri, A Wyndham Hotel
Address: 37 W 24th St, New York City, NY 10010-3208 (Formerly Wyndham Garden Manhattan Chelsea West)
Phone Number:
Location: United States > New York > New York City > Flatiron District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#113 Business Hotel in New York City
#135 Family Hotel in New York City
#163 Romantic Hotel in New York City
#175 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Henri, A Wyndham Hotel 4*
Number of rooms: 124
Official Description (provided by the hotel):
Free Wifi. Wyndham Garden Chelsea is located in Chelsea/Flatiron District. Chelsea is filled with chic art galleries, bars & clubs, world-famous restaurants, shopping and more. Guests are within walking distance to world-famous Manhattan attractions such as Madison Square Garden, Times Square, Macy's/Herald Square, Empire State Building, Union Square and NYU. The hotel is one block from New York City's subway system. The surrounding neighborhoods include Greenwich Village, Midtown and Gramercy.All rooms are smoke-free and include; MP3 & iPod connections, flat panel televisions, cordless phones, Wolfgang Puck in-room coffee and Herman Miler ergonomic desk chairs. Additionally, the hotel offers complimentary WiFi. ... more   less 
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Also Known As:
Wyndham New York City

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