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“Pay a little more for a much better hotel experience”

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Hotel Henri, A Wyndham Hotel
Ranked #285 of 468 Hotels in New York City
San Francisco, California
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Pay a little more for a much better hotel experience”
Reviewed November 5, 2012

I recently came back to NYC for a girls' weekend get-together. Having lived in NYC for 13 years, I know what NYC spacious means. This hotel didn’t prove me wrong. Tight quarters (4 people could not walk around in a double room) and the décor was old. Lighting in the room was dim, not bright, which made the room feel even more dingy. The beds were comfy but everything seemed old.

Some things to note:
1)The shower felt like a dorm room shower, no tub, just a shower stall with a gross plastic curtain.
2)Elevators – extremely slow. We were on the 15th and 18th floors and it took 10 minutes for an elevator to arrive.

Overall, the location was good for us, but that was about it. You’re better off paying a little more for a better experience.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kkingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, March 18, 2013
Thank you for providing us your feedback and please know that our entire team takes this to heart. On behalf of the entire staff, please let me apologize for any inconvenience during your stay and let me assure you that this is not indicative of the typical guest experience. I hope you will give us another chance, and please let me know when you are returning so that I can make sure everything is perfect for your stay.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Philadelphia
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 5, 2012

If you want to be away from the tourist bustle of Times Square, this hotel is nice choice. The neighborhood has a lot to offer (EatItaly, Madison Square Park) and convenient to most major subway stops and walking distance to Union Square. The rooms are small...but no smaller than other NYC hotels.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlton Y, General Manager at Hotel Henri, A Wyndham Hotel, responded to this review, March 18, 2013
Thank you for your review. We agree that one of the best attributes of our location is we are located away from the hustle and bustle. However, our location is still central to several New York City landmarks. We are glad you enjoyed your stay. We certainly hope to see you again in the future.
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A TripAdvisor Member
Reviewed November 1, 2012

Compared to other similar hotels in the immediate vicinity of the Wyndam, my experience was average. The size of the rooms are abour the same as other hotels. The bedding is probably better. I didn't particularly like the lobby furnishings. The TV channel selection was less than expected.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham-Chelsea, Front Office Manager at Hotel Henri, A Wyndham Hotel, responded to this review, January 15, 2013
Thank you for your constructive review of your experience at the Wyndham Garden Chelsea Hotel. We are happy our bedding was to your liking. We apologize if our lobby did not meet your expectations. We did make some adjustments to our front desk and sundries bar in December 2012. We appreciate your feedback and we hope you will give us a second opportunity to provide you with the service you would expect of a Wyndham property. Please feel free to contact me directly at 212-243-0800 so that I may ensure your satisfaction during your next stay.
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PENNINGTON
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2012

Beautiful, comfy bed with plenty of pillows. Plenty of towels and toiletries. Pleasant staff.
Only complaint- hair in shower drain.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
1 Thank SUSAN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham-Chelsea, Front Office Manager at Hotel Henri, A Wyndham Hotel, responded to this review, December 27, 2012
Thank you so much for taking the time to review your previous stay at the Wyndham Garden Chelsea Hotel. We are thrilled to hear your stay was excellent. Our hotel proudly furnishes Bath and Body Works True Blue Spa bath products and newly arrived soft plush towels. We look forward to hosting your next stay with us.
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Charlotte, North Carolina, United States
Level Contributor
11 reviews
Reviewed October 30, 2012

Very nice accomodations, and very helpful desk staff. The restaurant has wonderful offerings. The Italian breakfast is great. The location is centrally located between two different subway lines. The rooms are not spacious, but are functional and comfortable.

Room Tip: They don't ave a pool, and I didn't use room service.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham-Chelsea, Front Office Manager at Hotel Henri, A Wyndham Hotel, responded to this review, January 15, 2013
Thank you for your outstanding review of your stay at the Wyndham Garden Chelsea Hotel. We are delighted we met your expectations. We will share your lovely comments about our staff to our team and management. We are pleased you were happy with our breakfast options at Tre Stelle. We do offer room service as well in case you are interested in this option for the future. I definitely agree that our location is walking distance to most New York City attractions like the Flatiron building, Madison Square Garden, Empire State Building, and Union Square Park. We hope to host your next stay with us on your upcoming visits to New York City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Henri, A Wyndham Hotel

Property: Hotel Henri, A Wyndham Hotel
Address: 37 W 24th St, New York City, NY 10010-3208 (Formerly Wyndham Garden Manhattan Chelsea West)
Phone Number:
Location: United States > New York > New York City > Flatiron District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#112 Business Hotel in New York City
#134 Family Hotel in New York City
#162 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Henri, A Wyndham Hotel 3*
Number of rooms: 124
Official Description (provided by the hotel):
Free Wifi. Wyndham Garden Chelsea is located in Chelsea/Flatiron District. Chelsea is filled with chic art galleries, bars & clubs, world-famous restaurants, shopping and more. Guests are within walking distance to world-famous Manhattan attractions such as Madison Square Garden, Times Square, Macy's/Herald Square, Empire State Building, Union Square and NYU. The hotel is one block from New York City's subway system. The surrounding neighborhoods include Greenwich Village, Midtown and Gramercy.All rooms are smoke-free and include; MP3 & iPod connections, flat panel televisions, cordless phones, Wolfgang Puck in-room coffee and Herman Miler ergonomic desk chairs. Additionally, the hotel offers complimentary WiFi. ... more   less 
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Also Known As:
Wyndham New York City

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