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“perfect location”

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Candlewood Suites New York City Times Square
Ranked #236 of 470 Hotels in New York City
Reviewed September 1, 2014 via mobile

It was our first visit to New York. Having a kitchenette made for a homely feel. Excellent location close to everthing we did like Hop-on hop-off bus, theatres, bus station, underground, shopping & great value for money.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded September 4, 2014

Greetings from Candlewood Suites Times Square,

Thank you for leaving your feedback on TripAdvisor. We are pleased to know that you have enjoyed your stay with us. As well as the amenities that we offer in the room. We hope we are your hotel of choice on your next visit to NYC. Once again, Thank you.

Katty Garces
Guest Service Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 - 418 of 1,890 reviews

Reviewed September 1, 2014

I loved the city and the hotel was a great place to unwind and catch our breath before heading back out into the city that never sleeps. The staff were very friendly and accommodating. The hotel as a whole was always very clean I would not hesitate staying here again.

  • Stayed: August 2014, traveled with friends
    • Location
    • Rooms
    • Service
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, General Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded September 4, 2014

Hello from the Big Apple,

Thank you for leaving your comment about your recent stay. We are delighted to know that you have found your stay to be accommodating and enjoyable. We hope to see you soon on your next visit. Once again, Thank you.

Katty Garces
Guest Service Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2014

2nd time we have stayed at this hotel. great location for Javits centre and Times Square. Great staff. Laundry (free) setup great for travellers after being on the road for some time. A lot of places to eat in the area and all the equipment necessary to eat in as well. We stayed whilst exhibiting at New York Now at the Javits Centre which is an easy 3 block walk, so very convenient.

  • Stayed: August 2014, traveled on business
    • Location
    • Rooms
    • Service
2  Thank Chas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded September 4, 2014

Greetings from the Candlewood Team,

Thank you for leaving your recommendations to the travelling community on TripAdvisor. We are thrilled to know that this has been your second stay with us and that you have found it to be convenient every time. We hope to see you soon for your third visit to NYC!

Katty Garces
Guest Service Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2014

These suites are all efficiencies with a small kitchen equipped with everything you need for your stay. Super comfortable. You can have a small breakfast on your own before going out. Then have a nice cup of tea or something more substantial at night before going to bed. Everything is very clean.

  • Stayed: March 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank Tatiana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded September 4, 2014

Greetings from Candlewood Suites,

Thank you for leaving your comments on TripAdvisor about your recent stay. We are pleased to know that you enjoyed our fully equipped kitchenette and that it was to your convenience. We hope you choose us again on your next visit to NYC. Once again, thank you.

Katty Garces
Guest Service Agent

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2014

We stayed for 1 night while in town for the US Open. Excellent location with plenty of places to eat, get coffee and subway stop 1 block over. Front desk helpful and friendly. Rooms were very clean, comfortable and modern. So nice to have a fridge. The only tiny complaint we had was no ice machine in hotel and it took hours for our freezer to make ice so no cold drinks on arrival to room. Other than that, we loved it and would stay there again.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded September 4, 2014

Greeting from the Big Apple,

Thank you for leaving us your feedback about your recent stay. We are pleased to know that you enjoyed our location and that you found our staff to be helpful and friendly. We apologize for any inconvenience you may have experienced during your stay and we hope this doesn't deter you from staying with us in the future. Once again thank you and we hope to see you soon!

Katty Garces
Guest Service Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2014

My husband and I are from South Africa and we had the most amazing stay here. Beds were comfortable and suites are neat and tidy.If I ever have the opportunity of going back to new York tha'ts where I will stay.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank tessacasper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded September 3, 2014

Greetings from the Candlewood Suites team

Thank you for leaving us your comments on your recent stay. We are pleased to know that you enjoyed your stay with us and that you will be back on your next visit to New York. Once again Thank you.

Katty Garces
Front Desk Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2014

It is always wonderful to find a place that knows what customer service is, and I found that place with Candlewood Suites New York City Times Square. The staff genuinely wanted to make sure that our stay was comfortable and without any issues. Our room was clean, comfortable, and suited us just fine. These are small rooms, so I cannot recommend more than two people to share a room.

The location was perfect for us: We were in town for a couple of shows on Broadway, and also to visit friends down in the Village. We were a couple blocks away from a large number of subway lines and never had a problem getting anywhere.

We customers need to remember that this hotel is an extended-stay hotel. They do not offer daily housekeeping services, but if you ever need spare towels or fresh linen, they are there 24/7 to provide. Also know that they take their 3:00 PM check-in policy very seriously and so should we, the traveling public. Do not expect to show up at 9:30 AM and get a room. Oh, if they have one available, you will get it; it's just that they very well may not have one available at that time.

Room Tip: As in every NYC hotel, the higher you go, the less street noise you have to deal with.
See more room tips
  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank RedbeardTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded September 3, 2014

Greetings from the Big Apple!

Thank you for reviewing us and leaving your comments on TripAdvisor. We are pleased to know that you enjoyed the location of the hotel. As well as, the customer service that was provided. Thank you for your feedback once again and we hope to see you next time.

Katty Garces
Front Desk Agent

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#119 Romantic Hotel in New York City
#165 Business Hotel in New York City
Price Range: $130 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the newly renovated, all suites Candlewood Suites hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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