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“Excellent hotel with great location but no twin beds as thought”

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Candlewood Suites New York City Times Square
Ranked #224 of 473 Hotels in New York City
Reviewed December 9, 2013

I stayed 3 nights with my son. We were on a budget and this hotel exceeded all expectations. Only problem wasI requested twin beds but on arrival was told hotel only has queen sized beds which was a shame and camp beds not allowed but bed big enough to make do for short stays. Room spotless, a good size, complementary coffee and popcorn in kitchenette which Had a coffee machine,microwave, stove, fridge freezer, dishwasher. There was an iron and ironing board in wardrobe. The bathroom had a bath with overhead shower no probs with temperature settings. Hair dryer was great better than most hotels I have stayed in. The staff were really friendly and helpful we're very apologetic about the bed situation and we were given a larger room. I have a poor sense of direction but this hotel is in a great location, easy to find and you can walk to most places. Although we were very close to Times Square the room was sound proofed and our room was on 31st floor so was quiet. The hotel has a complementary gym(but walking in NYC do you need one!!) there is also a complementary laundry room. I would really recommend this hotel but be aware of bed situation.

Room Tip: Ask for a high floor for quietness
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  • Stayed: December 2013, traveled with family
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1  Thank juliepooleleeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 13, 2013

Greetings from the city that never sleeps,

Thanks for your wonderful review I am happy your stay with us exceeded all your expectations. This is exactly what we strive for with every guest but most importantly that they feel safe and at home. We look forward to your return and thank you once more for your recommendations to our traveler community. Happy Holidays.

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Reviewed December 8, 2013

We recently stayed at Candlewood Suites New York City Times Square for 5 nights. We were so pleased with the room and especially the professional manner, courtesy and helpfulness of everyone at the hotel. Kathy greeted us at the front desk on Saturday, Nov. 30 with a smile and was so helpful because we were early and gave us plenty of information to help us get started on our visit to NYC. The bellmen were all very helpful. When we inquired about getting to the airport at the end of our trip, they helped to set up car service and were very reassuring about everything. The room was very clean, comfortable and having the breakfast bag in the morning as well as a kitchenette area made for a nice leisurely start to each day. Housekeeping staff was very friendly also though we didn't need their services on this trip. We felt safe in the area and it was so convenient to bus tours, Times Square, mass transit of all types. Thank you Candlewood staff for a great visit to "The Big Apple". It was my husband's first time in NYC and he loved it.

Room Tip: Higher floors have a view and less street noise.
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  • Stayed: December 2013, traveled as a couple
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Thank Dan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 13, 2013

Happy Holidays from the Candlewood Suites in Times Square Family! Thank you for your wonderful review. I am glad our staff made such a positive impact on your overall stay and both you and your husband loved your trip to our city. We look forward to seeing you soon and please contact us in advance. Happy and safe travels.

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Reviewed December 8, 2013

This hotel was great in every way! Great location. Time square a 5 minute walk, the bus station is just around the corner. The staff were welcoming and friendly. The room has everything u need and a super compfy bed.
A trip to Woodbury Common or Jersey Gardens malls are a great day out, pick the buses up from the port authority. If you take your photo Id to customer services you will receive VIP books with loads of coupons to add to the saving. Also the subway is cheap and easy to use, and quicker than a taxi.
It was a great break and the hotel was perfect. Highly recommended and hope we'll be going back!!

Stayed: December 2013, traveled as a couple
1  Thank jo1924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 13, 2013

Greetings from NYC,

Thank you for taking the time to share your experience with our traveler community. We are so delighted to read your stay was absolutely perfect. Thank you for your patronage and we hope to see you soon in your home away from home. Happy Holidays!

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Reviewed December 6, 2013

This hotel had all the facilities we required for our trip to NYC. It's a 5-10 min walk to Times Square depending on how busy it is and how fast you walk! I was very impressed with how modern the hotel was. We had a comfy bed, lazy boy, flat screen tv, table and chairs as well as the kitchenette which was equipped with a full size fridge freezer, dishwasher, hob and coffee percolator. The rooms are only serviced once per week unless you pay extra which suited us fine. I don't really like someone going in every day anyway. There is a little shop downstairs for snacks and drinks should you need them. The coffee machine downstairs is also free and the staff were lovely. Free wifi and internet downstairs. Didn't use he gym but it looked well equipped. I would definitely stay here again, couldn't fault it! Also loved New York!

  • Stayed: December 2013
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Thank LeonieLH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 8, 2013

Greetings from the Big Apple! Thank you so much for your great feedback! We hope to see you again soon.

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Reviewed December 2, 2013

Stayed for four nights over thanksgiving at a very reasonable price. We were checked in by Vanessa who put us in a room 9 floors higher at our request so we had incredible views of the empire state building and the hudson river. The room had great facilities; coffee machine with complimentary coffee, hairdryer, ironing board & iron, big tv with free DVDs to borrow from reception and the bed was unbelievably comfortable. Fantastic location just off timnes square, in fact we didn't catch transport during our stay and walked everywhere, even down to the statue of liberty which took just over an hour from the hotel. Would definitely stay here again should we return to NY in the future.

Room Tip: Higher floor = better views
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  • Stayed: November 2013, traveled as a couple
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1  Thank Charlotte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 8, 2013

Hello from the Candlewood Family! Thank you for taking time to review us. We appreciate your feedback and hope that you choose us again when you return.

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Reviewed December 1, 2013

An 8 night stay over Thanksgiving was superb, pleasing experience. Staff was marvelous in professional manner, courtesy, helpfulness - got to know on first name basis. Any request quickly handled ... room ONLY entered, cleaned upon request, making us feel more secure. Kitchenette was more than fully equipped, water always hot•hot•hot. In words of Billy Crystal - his show on 45th - Marveleous, Darling. Simply Marvelous! They say location is ALL - well Candlewood Suites has it ALL … short 2 minute walk to Port Authority Bus Terminal gets indoor access to ALL - airport bus service, trains, out of town buses, & underground walk to subways to ALL of NYC.

Room Tip: There is no restaurant … great kitchenette to cut food cost, superb views to south + east of NYC. Po...
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  • Stayed: November 2013, traveled as a couple
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Thank Casual_Joe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 8, 2013

Hello from NYC! Thank you for your great feedback. We are delighted to here that everything was just “Marvelous”. We hope to see you again very soon!!

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Reviewed November 28, 2013

Myself and husband stayed in the candlewood for 5 nights to celebate my 40th birthday. We were met with a birthday card and complimentary food basket and of course a view to die for on the 32nd floor (The Empire State). We found the room to be more than adequate and clean. although the room does not get cleaned everyday, staff made it quite clear that if you required any housekeeping, they would certainly sort that out. There was an abundance of towels and toiletries in the room with a very comfortable bed and pillows. The reception staff were very helpful and accomodating. There was a DVD library, 24 hour food and snacks from the 'candlewood cupboard' which comprised of tea, coffee, drinls crisps, sweets and ready meals. The location is superb and only a few blocks wal from Times Square. We would certainly recommend this venue to anyone wanting a central location.

Room Tip: Ask for a room with a view - looking south towards the financial district.
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  • Stayed: November 2013, traveled as a couple
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Thank Juliebabalon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 8, 2013

Greetings from the Big Apple! Thank you for leaving us a review. We are so happy to hear that you enjoyed your stay with us and that you would recommend us. We hope to see you back soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#118 Romantic Hotel in New York City
#164 Business Hotel in New York City
Price Range: $122 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the newly renovated, all suites Candlewood Suites hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Candlewood Suites New York City Times Square Hotel New York City

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