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“Great location, great value”

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Candlewood Suites New York City Times Square
Ranked #213 of 467 Hotels in New York City
Certificate of Excellence
Bengaluru, India
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location, great value”
5 of 5 bubbles Reviewed April 12, 2013

Stayed here for a night during the US Open Tennis tournament in 2012. I got a 2 hour early check-in and a 2 hour late check-out - the front desk staff were friendly and accommodating. Can't say enough about the location. The rooms were typical Candlewood Suites [have stayed in one of their properties near Chicago earlier], but due to the location seemed extra special. Clean rooms, comfortable beds, great location, what esle can I say!

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank ArunTourister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, April 12, 2013
Greetings from the Big Apple! Thank you for your great feedback and we are delighted to hear you thoroughly enjoyed your stay with us. We hope to see you back with us soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,817 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (354)
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English first
Nice, France
Level Contributor
130 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed April 11, 2013

Given its central location, just a few steps from Times Square this hotel was surprisingly quiet. We walked practically everywhere but the subway and bus services are close by. Only problems were that the garbage compactor hadn't been emptied property and it stunk to high heaven when we first arrived, the air conditioning/heat was really noisy as was the fridge, to the point that we turned both off as we couldn't sleep. The room was clean, the bathroom was a reasonable size and had a comfortable stay for five nights. There are numerous restaurants very close by or you can buy some food from the onsite shop and nuke it in your room. Oh, yes, there was a big cyclone too and the staff were very accommodating allowing us to extend our stay due to cancellation of our flights. We would definitely recommend the hotel...maybe they could do a little maintenance on the room.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, April 12, 2013
Greetings from the Big Apple! Thank you for your feedback on Trip Advisor. We are happy to hear that you enjoyed your stay with us while in the city. We appreciate you taking the time to let us know about our room. We will definitely look into the maintenance of the rooms as we pride ourselves in making sure that our hotel is always immaculate. Please do not hesitate to contact me directly if you would like to share more of your experience. Again, thank you for your feedback and we hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxfordshire
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

My wife and I have just stayed at Candlewood Suites for 7 nights. We were reallly pleased with the hotel and it lived up to our expectations. Having stayed in New York on 2 previous occasions at another hotel with which we were very happy, we decided to try Candlewood as the rate for 7+ nights was so good and the kitchen facilites in the room would give us greater flexibility and freedom. The bed was very comfortable, the kitchen well equipped, we had a view that even enabled us to see the top of the Empire State Building. The staff were friendly and helpful and we were less than 10 minutes walk from the heart of Times Square and a short walk from Hell's Kitchen and transportation services. We plan on returning!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SimonOxfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, April 12, 2013
Greetings from the Big Apple! We appreciate your feedback about your stay and we are delighted to hear that we met your expectations. We hope that we made an everlasting impression and we look forward to seeing you back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 9, 2013

Quiet,clean,great location,useful kitchen area,comfy bed. We cannot think of a reason to go anywhere else unless you cannot open your own door or press the button on the elevator. View of empire state and Hudson river from our room. Monica on the desk is great.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank andrew24church
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, April 12, 2013
Hello and thank you for your wonderful review! We appreciate your nice words and we hope to see you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
61 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

We think the hotel experience was pleasing. There are some things that can be improved, like the cleanliness of the room, nevertheless as a global experience it was very good. The staff is very kind and the location is perfect (near everything but not noise).

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiyanouD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, April 12, 2013
Greetings from the Big Apple! Thank you for your review on Trip Advisor. We are delighted you found your experience pleasing. We also regret to hear about the cleanliness of your room as we take pride in making sure that our hotel is always immaculate. Please do not hesitate to contact the hotel directly if you wish to talk about your experience in detail. Again thank you for choosing us and we hope to see you back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Its fairly basic, the room seemed very small but its a great economy hotel in a convenient location. The staff were excellent and very efficient. Decent restaurants nearby so no real complaints for a short break.

Room Tip: High floors are a good view and quiet but the whole place is very quiet anyway.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jr444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, April 12, 2013
Hello and thank you for your wonderful feedback on Trip Advisor. We appreciate you taking time to let us know about your stay! Hope to see you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 bubbles Reviewed April 8, 2013

I stayed at this hotel reently, and everything about it exceeded my expectations. The staff was wonderful. The location was centrally located within walking distance of everywhere I needed to go. The room was small but it was great for the value.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jesse P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, April 12, 2013
Greetings from the Big Apple! We appreciate your great feedback and hope to see you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites New York City Times Square

Property: Candlewood Suites New York City Times Square
Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#41 Best Value Hotel in New York City
#111 Family Hotel in New York City
#121 Romantic Hotel in New York City
#169 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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