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“Lovely stay in NY”

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Candlewood Suites New York City Times Square
Ranked #213 of 467 Hotels in New York City
Certificate of Excellence
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely stay in NY”
5 of 5 bubbles Reviewed January 30, 2013

This hotel is great value for money. Considering, the relatively cheap price, I did not expect such a great standard. Rooms were a very big size, with a kitchen and wifi is also available at no extra price. The staff were extremely friendly and location is ideal. Within walking distance of Broadway, the bus terminal and many other restaurants. In conclusion, had a pleasant stay and would definitely stay here again.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 439yazminB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, January 31, 2013
Hello and thank you for leaving us your great feedback. We're glad that you found the location very convenient and that your stay was good. We are also happy to hear that you found the room to be spacious. We very much look forward to welcoming you again when you return to NYC!
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1,817 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (354)
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English first
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 30, 2013 via mobile

This hotel is in a great location. 2 blocks from port authority and very close to broadway. Had a nice stay, nice staff. Our key card lock on our door stopped working and it was fixed right away. House keeping only comes once a week but we were able to get new towels upon request. Our room had a full kitchenette, tv was big, overall decent room. Would stay again.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jchim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, January 31, 2013
Hello and thank you for leaving us your great feedback. We're glad that you found the location very convenient and that your stay was nice. We very much look forward to welcoming you again when you return to NYC!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Port, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

First time to NY and so please with the location of this hotel, walking distance to everything !!!
Room was very clean, plenty of towels and the heat and air worked great. One downfall, the bed is hard as a rock, needed many pillows to sleep as they are soft and squishy, that was a good thing.
Would stay again, nice to have a kitchenette for my morning tea.
Staff was fabulous, the evening female manager was a treat to speak with, always sweet.
Got a cab for us to the airport right on scheduled checkout as we requested, flat fee cab is the way to go.

Will stay here again and again i'm sure.

Room Tip: bring your own pillow, nothing like sleepin on your own pillow after a long day in NY city.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PennyCourtney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, January 28, 2013
Greetings from NYC,

I am so glad to hear this was your second stay in our property. It’s always a pleasure to welcome back our guests to their second home! Thank you for dropping by and leaving us such a great review. Don’t forget to contact us in advance on your next trip to the city. I would personally like to have something special prepared for you. Happy Travels and we hope to see you soon!
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Endicott, New York
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

My second stay at this hotel....loved the location. Very good value considering the location. Great amenities..full kitchen, free WIFI, pantry and fitness center. Wonderful staff, very friendly and always willing to help. Good food places within walking distance. Check-in and Check out is painless and quick. Was hard to find a happy middle with the heating and cooling. Check many hotels for this trip, this hotel was a great value and the location was awesome.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank miwillia71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, January 28, 2013
Greetings from NYC,

I am so glad to hear this was your second stay in our property. It’s always a pleasure to welcome back our guests to their second home! Thank you for dropping by and leaving us such a great review. Don’t forget to contact us in advance on your next trip to the city. I would personally like to have something special prepared for you. Happy Travels and we hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

Convenient location. Close to theater district, subway and bus terminal. Plent of food places on 9th Avenue but it was good to still have the kitchen facilities. The room was basic and cheap. I 'won' the room on a Priceline bid. Free in-room WIFI. That is a winner. Going down to the lobby for free WIFI is a real pain.
Cons - Arrived early but they would/could not give us a room and told us to come back at 3.30pm. Got back then but still had to wait 15 more minutes. Door 'keys' wouldn't open room on Day 2 so we had to get a new set issued.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank awvenning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, January 24, 2013
Greetings from The Candlewood Suites Family,

Thank you for sharing your experience with us on your most recent stay. I would like to sincerely apologize for any inconveniences you might have encountered. I wished you would have brought to our attention the problems you had connecting to our wifi connection. Our building engineers would have assisted you in finding a solution. I am glad our location was ideal for your travel needs and our in room amenities were to your liking. I hope your experience does not deter you from staying with us once more. I look forward to your next arrival and please do not hesitate to contact us in advance. Thanks again for your time and we look forward to seeing you soon.
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Puerto Rico
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed January 23, 2013

We stayed at Candlewood for 7 nights in December because our first hotel choice (Salisbury Hotel) was fully booked. Searching for hotels "with pantries" lead me to this hotel. When I saw the full kitchen on the web I just thought of the cash we would save from cooking our own full breakfast! The rates were fine considering the hotel doesn't have room service (unless you are staying more that 8 nights) nor a restaurant. Since we are not messy and are very conscious about saving water from daily laundry we decided to book the room and did not regret it at all! Knowing beforehand of the hotel's similarity to a time sharing room/apartment we did not get annoyed at the lack of daily maid service nor change of towels or bed sheets. We only asked for towels after 2 nights and plenty were delivered to last 3 more days! I was only annoyed that our garbage would pile up fast but I just pretended to be in an apartment where you leave it out the door and eventually someone passes by and removes it. I re-used the plastic bags from our shopping spree at grocery stores. Once the garbage bags were picked up daily I was happy with my full kitchen! The room wasn't "that" big but it was fine for the two of us and "we did" have space to hide the suitcases like the spot behind the reclining chair and the top of the closet. Water pressure was fine and so was the heater. We did not turn of the air conditioner at all and just slightly opened the window for a breeze of fresh air to come in. The room was cool all day and night. We did close the window at night because the noise from the street does reach up to the 32nd floor facing the front of the hotel! The front desk agents were polite and greeted whenever we re-entered the hotel lobby. I liked the free warm oatmeal cookies placed on the front desk during the evenings! That was cute and so was a little treat inside our microwave oven! The front desk agent was very acomodating as we requested (via email) an early check-in and a high floor (if possible) and it was granted as soon as the room was ready at noon! A hotel that goes out of it's way to do this is a winner! Everything else is forgiven! The location was excellent for restaurant hopping on 9th street and it's just a few steps from Time Square, Broadway and the metro station! On our next visit to the Big Apple "this" will be our first hotel choice from all the rest! Kudos to Monica Narvaez the Guest Services Supervisor for making our stay a great experience! She made a big difference!

Room Tip: Front of the building is noisy at night, but we liked the view from our 32nd floor window! We had th...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Catguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, January 24, 2013
Greetings from NYC,

Thank you for such a wonderful and humbling review! I am thrilled to hear that not only were your expectations met but we were able to surpass them. Our entire staff strives to make each of our guest stay as comfortable and as enjoyable as possible. If a special request is made in advance we go out of our way to accommodate the request to ensure our guest satisfaction. I am so happy you were able to enjoy the beautiful view of the city! Our freshly baked cookies and small popcorn treat left in the microwave is a special thank you for choosing our property to stay in while visiting the big city! On your next trip to NY please feel free to contact me in advance I would like to ensure your next trip is as memorable as your first. Thanks for your time and we look forward to your next arrival.
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Houston, Texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Check in here was quick and easy with the desk person. We got to our room, and the television had no sound. Called front desk/within 5 minutes Miguel from maintenance came to the room. He told us about the connection and thaqt sometimes they get loosened by the cleaning staff. Simple and quick fix. Nice to have free coffee in the "food market." We had a room with a view of the Empire State Building, but asked for it on check in. Bed was very comfortable. We struggled with the cooling/heating unit. Never really got it to where we were comfortable. We just turned it off and on. All in all a nice place to stay and near most of the attractions and close to subway.
Fronty desk people were always helpful in directions. Great pub down the street, good food, good beer, and nice atmosphere. Kinda expensive for this Texan, but I found a lot in NY expensive. Planned for that though.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carrie5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, January 24, 2013
Greetings from NYC!

Thank you for sharing your experience with us on your most recent stay. I am happy to hear your check in process was efficient and quick! We pride ourselves in our staff and the level of service we provide to each of our guest. If there is a question or inquiry we don’t know the answer to we will go above and beyond to find one. I am happy to hear our staff was efficient and was able to resolve the TV issue promptly so you can sit back, relax and enjoy a show. Thanks for choosing our property to stay in. Until next time, happy travels!
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Additional Information about Candlewood Suites New York City Times Square

Property: Candlewood Suites New York City Times Square
Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#41 Best Value Hotel in New York City
#111 Family Hotel in New York City
#121 Romantic Hotel in New York City
#169 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Candlewood Suites New York City Times Square Hotel New York City

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