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Candlewood Suites New York City Times Square
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Reviews (1,922)
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Reviewed January 23, 2013

This clean and cheerfully-staffed hotel is located in the heart of Manhattan, within walking distance of many excellent attractions, theaters, restaurants, and shopping. The rooms are comfortably furnished and spacious by New York standards. Excellent value for the money. And the Airport Shuttle takes you straight to the door!

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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2  Thank SharonJeanHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded January 24, 2013

Hello and thank you for providing us your feedback. We are truly happy we were able to exceed your expectations on your most recent trip to the big city! Our location is great and our staff strives to make our guest stay as enjoyable as possible. Thanks again for your time and for choosing us. We look forward to your next trip to the city…don’t forget to contact us in advance, we might just have a special surprised prepared for you! Happy Travels.

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Reviewed January 22, 2013

I believe these are three star but why would anyone need anything more? Great room with kitchenette - even a dishwasher which is probably a step too far. Wonderful comfy, firm bed. Very clean. Excellent en suite facilities. Brilliant central location. Would definitely recommend and will use again if I ever go back to NYC.

Stayed: January 2013, traveled with friends
1  Thank Cathesp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded January 24, 2013

Greetings from the big city!

Thank you for sharing your wonderful experience with us, I am glad to hear the accommodations we offer were to you liking. It’s always important to have a comfortable bed to rest on after a long day of exploring! Our location is great and close to many fun activities and tourist destinations. Thanks again for choosing our property amongst many in the city to choose from and we certainly look forward to your next arrival. Happy Travels!

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Reviewed January 22, 2013

I must say that the rooms available at the Candlewood were really very excellent. I stayed in a room with a view and the room was pleasant. However, the staff were really subpar. Which was really a surprise considering most of the reviews here on tripadvisor rave about the staff.
We had a frustrating check-in. This could have been brushed off. However, half way through my stay, my partner and I were absolutely appalled by a female staff member. We were riding the elevator up to our room with the staff standing in front of us. As she pressed the button on the elevator, she flashed her cellphone in our direction and we were absolutely disgusted to see her screen was filled with an "upskirt" shot of a woman. It was extremely hard to miss and extremely unprofessional.
The room was excellent, the amenities, the view, the location. But the staff were enough to make me run in the opposite direction. Would not recommend for any friends or family.

  • Stayed: January 2013, traveled as a couple
    • Value
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Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded January 24, 2013

Greetings from the Candlewood Suites family,

Thank you for sharing your feedback on your most recent stay with us. I am extremely saddened to hear we were not able to exceed your expectations. I would like to sincerely apologize for any inconveniences you might have encountered throughout your stay and would like an opportunity to discuss your experience further. Thanks again for taking the time to address your concerns with us and I hope to speak with you soon.

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Reviewed January 19, 2013

Overall, this hotel was ok for a short NY stay. The room was very spacious and clean however a little outdated. We did find the bed comfortable and slept well during our 5 night stay. Staff were also friendly and helpful. No restaurant on site but no worries as there is plenty to eat within walking distance for breakfast, lunch and dinner. There is a laundry in the hotel which is very handy. The hotel is within easy walking distance of Times Square, Central Park as well as shopping on 5th Avenue.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
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Thank Golfing_Tripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded January 22, 2013

Greetings from the Big Apple,
We thank you for taking time to give us your feedback. We are delighted to hear that you enjoyed your stay. Thank you for choosing us and we hope to see you again!

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Reviewed January 18, 2013

We stayed here for the Macy Parade, Wed and Thur Nights. (We booked in January-- they were sold out). The one of two elevators were broke the entire time we were there. Because we are Plaitinum we were upgraded to a Empire Bldg view on the 34th floor facing south (great views at night, mornng and sunset) Since we stayed here before we knew what to expect a very small room but with a microwave, refrig, stove--- NYC prices we came with muffins, drinks and soda to save $$.

Bed was good after walking forever. Bldging could use a steamroom / whirlpool

Room Tip: If you there for Christmas or Thansgiving book EARLY.
  • Stayed: November 2012, traveled as a couple
    • Value
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Thank TomRIUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded January 22, 2013

Greetings from the Big Apple,
Thank you for your feedback about your stay. We are glad to hear that you were able to get some good rest after exploring the city. We strive to ensure that this is your home away from home when you are staying with us especially our loyal members. We apologize for any inconvenience with our elevators and hope that you keep us in mind for your next trip to NYC.

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