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“Great location, everything you need...”

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Candlewood Suites New York City Times Square
Ranked #236 of 470 Hotels in New York City
Reviewed November 29, 2012

The location is great, you save hundreds by staying a bit away from the energy of Times Square. The hotel is clean, the hotel room had everything we needed. The service was excellent. They helped us with transportation to LaGuardia, with no qualms. The room had a kitchenette, which we used from leftover dinner. If you want to splurge, stay right on Times Square with all the madness, but if you want the basic necessities with some breathing room from the all the action, this is the hotel to stay in.

  • Stayed: October 2012, traveled as a couple
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1  Thank chicagoexile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 1, 2012

Good day and thank you for leaving us a review on tripadvisor.com. We are pleased to hear that you enjoyed your stay and that our staff was able to provide you with excellent service. It is also great to hear that you were able to take advantage of the in room kitchenette. We hope to see you again in the future. Until then happy travels!

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835 - 841 of 1,890 reviews

Reviewed November 29, 2012

We were nervous, it being our first trip to NYC and our Honeymoon! I had heard so many bad stories about nyc hotels, but this place was Great! First of all we walked from Penn Station...easy 10 min walk even with 2 roller suitcases!..When I mentioned it was our honeymoon our awesome desk lady MONICA!! moved our room to the top floor with a ridiculously awesome view!! The room was plenty big enough, the kitchenette was so convienient! and every bit was crazy clean!! The staff, especially MONICA, was eager to help and so friendly!! another thing that amazed me was that it was very quiet! Big hotel Ive always heard people up and down the halls..not one bit!! Whoever owns this hotel should give everyone a big raise!! They deserve it! especially MONICA!! loved it loved it loved it!!

  • Stayed: November 2012, traveled as a couple
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Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 1, 2012

Hello and thank you for leaving us a review on tripadvisor.com. It is great to hear that you enjoyed your stay with us and thank you for picking our hotel to spend your special day with. We are glad to hear that our staff was able attend to all of your needs. We pride ourselves on making sure each of our guests leave our property with a smile on their face. We are glad that we could make your stay worth it and we hope to see you again in the future!

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Reviewed November 29, 2012

Waited a long time to check in, although only 1 guest in front of me and 2 agents working. Room was adequate for needs, rather small but maybe that is NYC. Location is not as close to Times Square as it seems, although on a side street and still close to other eating options. Window was very leaky as cold wind very evident, fortunately curtains blocked wind and light well.

The worst was the elevator- out over Thanksgiving weekend! Took forever to wait for a car to go up to our room (11th floor) the first night, and never did get an empty car (15 min, 2 visits full) to check out so walked our luggage 11 floors in a cramped stairwell!

Since we stored our luggage after checkout, we asked to use the lobby restroom before departing- were directed to the basement gym restroom, where I can at least confirm there were workmen attending the elevator, said they were replacing the cables- doesn't sound like a quick job...beware.

Room Tip: If the elevator is still out, get a room on a lower floor. Try pressing the up AND down button to t...
See more room tips
  • Stayed: November 2012, traveled as a couple
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Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 1, 2012

Hello and thank you for leaving us a review on tripadvisor.com. We are sorry to hear that you experienced so many troubles during your stay and would like the chance to make it up to you. If you would like to discuss these issues further please contact the hotel directly, there is always a manager on duty that will be able to assist you. We apologize for any short comings from our staff but we hope that you decide to give our property another chance. Looking forward to speaking with you. Thank you.

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Reviewed November 28, 2012

I was charged $264.04 as a "now show" for a reservation I never made. I was told by the hotel accounting office that a telephone reservation in my name was made on November 8; however I had already made a confirmed reservation online at Hampton Inn-Chelsea several weeks earlier. The curious part is that the "no show" charge was exactly --to the last cent-- the same as the daily charge at Hampton Inn. My repeated calls to the Accounting Office requesting that they document the reservation request have gone unanswered.
.I am at a complete loss to understand how Candlewood Suites obtained my credit card number and I requested my credit card company to investigate this charge as a potential fraudulent transaction.

Stayed: November 2012, traveled as a couple
4  Thank cko10200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded December 12, 2012

Good day,

Thank you for expressing your concerns with us; we greatly appreciate you contacting us in regards to the charges in question. I do apologize if this was any way an incoveniece for you but thankfully I have been able to clear any miscommunications and resolved the issue. If you should have any further question or concerns please do not hesitate in contacting me directly I would be more than happy to be of service. Thank you for your time and hope you have a wonderful holiday!

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Reviewed November 27, 2012

The service was great. There's no breakfast in the morning but if you are a club member you get some free items. The rooms are average size. Ii have been there several times but this time they gave a better room with a better bathroom. I love going to candlewood suite.

  • Stayed: November 2012, traveled as a couple
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Thank Julian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded November 28, 2012

Greetings from the Big Apple! Thank you for leaving us such a pleasant review about your stay on Tripadvisor.com. At the Candlewood Suites we strive to make sure each of our guests leaves with the feeling that our property is their home away from home. We are so pleased to hear you enjoyed your stay that you are a frequent guest of ours. Thank you so much for your loyalty to the Candlewood brand and as a Priority Club member. We look forward to your next stay with us! Until then happy travels!

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Reviewed November 26, 2012

Whilst the street Candlewood was located on was not the cleanest of streets, the hotel was very looked after. The room was spacious (it was self-serviced) and clean, with the towels and bins changed regularly.

The laundry was kept clean, and was easy to use. It was hard to get a machine sometimes (especially if the cleaners were cleaning their gear at the same time!), but they were of good quality.

The hotel was walking distance to Times Square, which was an added bonus!

I must mention that the staff were soooo friendly. They always helped with a smile, and even had a Mexican night to say thanks to their customers (it was a pity not many people showed up).

I would definitely stay here again.

  • Stayed: July 2012, traveled as a couple
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Thank NezzieMilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded November 27, 2012

Greetings from the big city! Thank you so much for sharing your wonderful experience with us. We loved our “Mexican Theme” thank you reception held in our lobby for our guest. We appreciate you joining us and we are so thrilled you were able to enjoy it as well. We posted some of our pictures on Facebook don’t forget to check them out and let us know what you think. Thanks for taking the time to reach out to us and we hope to see you back in the big city! Don’t forget to contact us on your next trip we would like to ensure your trip is flawless.

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Reviewed November 25, 2012 via mobile

Chose this hotel as good trip advisor reviews and reasonable price. Generally happy with our choice and good location. There are only 2 lifts and 1 has been out of action since we arrived with no sign of it being fixed. Room has everything we need and is very comfortable. However, would prefer for it to be serviced every day and a safe for our valuables would be good.

Thank Lyns19
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this reviewResponded November 26, 2012

Good day and thank you for taking the time to share your experience with our traveler community. I would like to apologize for any shortcoming on our end and would like the opportunity to further discuss your experience. We would greatly appreciate you contacting the hotel directly and would hope that on your next trip to the big apple you would consider staying with us once more. Thanks again for your time and we will be looking forward to speaking with you soon.

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Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#119 Romantic Hotel in New York City
#165 Business Hotel in New York City
Price Range: $130 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the newly renovated, all suites Candlewood Suites hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Candlewood Suites New York City Times Square Hotel New York City

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