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“Nice and quiet, shabby lobby, elevator a nightmare!”

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Candlewood Suites New York City Times Square
Ranked #220 of 468 Hotels in New York City
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice and quiet, shabby lobby, elevator a nightmare!”
Reviewed November 25, 2012 via mobile

Chose this hotel as good trip advisor reviews and reasonable price. Generally happy with our choice and good location. There are only 2 lifts and 1 has been out of action since we arrived with no sign of it being fixed. Room has everything we need and is very comfortable. However, would prefer for it to be serviced every day and a safe for our valuables would be good.

Helpful?
Thank Lyns19
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, November 26, 2012
Good day and thank you for taking the time to share your experience with our traveler community. I would like to apologize for any shortcoming on our end and would like the opportunity to further discuss your experience. We would greatly appreciate you contacting the hotel directly and would hope that on your next trip to the big apple you would consider staying with us once more. Thanks again for your time and we will be looking forward to speaking with you soon.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (359)
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Baltimore, Maryland
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 23, 2012

This is exactly what you expect when you stay in a Candlewood Suites. Staff is really nice (Especially Monika and Sam at the Front Desk), everyone says hello or good morning when you cross them in the hallway. Rooms are spacious for New York and the have a 24 hour convenience store in the lobby. They clean your room once a week, and all rooms have a small kitchenette and dishwasher to help make a nice meal.

Would recommend.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Carlos_Orihuela-BALT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 25, 2012
Good day and thank you for leaving us a review on Tripadvisor.com. We are pleased to hear that our team was able leave a lasting impression on you. It is a pleasure to hear you enjoyed your stay and that you would recommend our property to others. We hope to see you again soon. Until then happy travels!
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MC
Level Contributor
89 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed November 22, 2012

I have spent five nights in this hotel, very well located, some minutes walking fromTimes Square.
The first three nights I had a dark room, the radio did not work, the sink in the bathroom was clogged and there was dust on my side-table. Everything went in order immediately after I drew the attention of the front office staff; for my last two nights, I got a very clear one with a very nice view. The bed is comfortable, the kitchen very well equipped.
Cleanliness is in general good enough, the staff is friendly and helpful.
In one word, I had a good stay and the rate I paid was reasonable between November 15 and 20, 2012.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boutondargent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, November 24, 2012
Happy Holidays on behalf of the Candlewood Suites staff! Thank you for taking the oportunity to share your experience on your most recent stay with us. I would personally like to apologize for any shortcomings on our end. I am extremely satisfied to hear that when you brought us your concerns we were able to find a solution that met your expectations. Again thanks so much for sharing your experience and we hope to see you next time. Don't forget to contact us directly on your next trip to the big apple we want to make sure your next trip is flawless.
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Vancouver, Canada
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 21, 2012

This hotel is perfectly located a short walk from Times Square and subway stations. The staff was very friendly as well. Overall great stay. Lots of great pubs and restaurants within a short walk as well.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ribmasterrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, November 24, 2012
Happy Holidays to you and your loved ones! Thank you for taking the time to share your experience with our traveler community. I am glad to hear your experince was great and you found our location ideal. We hope to you soon in the great city!
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Bethlehem, PA
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 20, 2012

My husband and I stayed at the Candlewood Suites last Friday. We arrived in the city at 10:00 which was too early to check in. The hotel stored our bag for us and recommended coming back around 2:00. The staff was friendly and offered us coffee if we wanted to relax in the lobby before heading out. The hotel lobby is no frills but nicely decorated and gives a good first impression. When we did check in we found our room to be clean and updated. The small kitchen was very nice and well appointed. The bathroom was updated and a good size for NYC. We had no view but didn’t really expect one. The bed was very comfortable and the layout of the room was good. The elevators are very fast which was nice since we were on the 19th floor. Overall we would definitely stay here again. Great location and clean accommodations!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ChestnutPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 21, 2012
Good day and thank you for leaving us a review on tripadvisor.com. We are very pleased to hear you enjoyed your stay with us and were able to take advantage of our hotel amenities. It is also a pleasure to hear the staff was able to attend to all of your needs while you were staying at our property. We hope to see you soon! Until then happy travels.
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rwoman11
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 20, 2012

I chose this property because of pleasant past stays, location, and good value (points plus cash). It is located on 39th between 8th and 9th; it's closer to 9th and next to the Holiday Inn Express Times Square.

Check In: I came in around 2pm, leaving my bags as they were sold out the night before and did not yet have rooms ready. Check in time is normally 3pm.

Room: I was given a queen room on the north side of the building. They claim it had a view, but not really. Just the backside of buildings on 40th.

The bed was very comfortable with numerous decent pillows. The room was also appointed with a table/chair, arm chair, and a flat screen tv with a wide assortment of channels.

The kitchenette includes a small stove top, refrigerator, sink, dishwasher, and microwave, as well as dishes and cookware.

The bathroom was not too tiny with a tub/shower. There were plenty of towels (including washcloths, a decent hair dryer, and toiletry items included shampoo/conditioner combo and bar soap.

Priority Club elite recognition: They recognised my status at check in and gave me a welcome bag with a bottle of water, Chex Mix, and a thank you note.

Amenities:

The property does not offer breakfast.

The property has a fitness centre that is small but functional. There are several cardio machines and weights.

Wifi is complimentary.

Room Tip: Rooms on the north side face other buildings.
See more room tips
  • Stayed November 2012, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank rwoman11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 21, 2012
Greetings from the Big Apple! Thank you for leaving us a comment about your stay on tripadvisor.com, we are pleased to hear your feedback. We hope you were able to enjoy all of our hotel amenities. It is a pleasure to hear that you enjoyed your stay with us and we hope you decide to return in the future. Happy travels!
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Level Contributor
172 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 18, 2012

Stayed here for 4 nights. This block has several hotels side by side, all with small lobbies and only a few rooms per floor but 30-40 stories high. Our room on the 8th floor (one of just six) was small but all the space was well utilized. The room size is typical for New York. The room had a queen bed, 1 nightstand, a dresser with large flatscreen TV, desk and, as a bonus, large refrigerator with ample freezer space, sink, microwave, dishwasher, 2 burners and plates, pans etc. Closet had iron and ironing board. Roomy, modern bathroom, good water pressure and powerful hairdryer. Everything was clean and well maintained. They have a free laundry room and workout room as well but no restaurant, just a little self-serve area with some food, drinks and toiletries that you can purchase if need be.
One curiosity about this hotel - they only provide maid-service, trash removal, fresh linens/towels on request instead of it coming automatically. It really wasn't a problem, and when we did request something it arrived very quickly. Two very minor criticisms of the bathroom: the mirror frame was suffering from water damage which detracted from the otherwise sparkling appearance - they need to use frameless mirrors or find frames that are water resistant. And last, and least, the toilet lid wouldn't stay up on its own. Guys, you know what a pain this is.
But you can't beat the location, 42nd street port authority station just around the corner for subway access, and Time Square just a few blocks away. Lots of restaurants within walking distance, as are all the main Broadway theaters. Good choice for New York City. We would happily stay here again.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pisendel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 19, 2012
Good evening and thank you for leaving us a review on tripadvisor.com. We are pleased to hear you enjoyed your stay with us and hope that the minor inconveniences you experienced will not prevent you from coming back to our property again. As for the housekeeping, we are an extended stay property and we respect our guests privacy that is why we do not provide daily room service. We hope to see you back at our hotel soon. Until then happy travels!
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Additional Information about Candlewood Suites New York City Times Square

Property: Candlewood Suites New York City Times Square
Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#111 Family Hotel in New York City
#121 Romantic Hotel in New York City
#169 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the newly renovated, all suites Candlewood Suites hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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Candlewood Suites New York City Times Square Hotel New York City

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