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“Staff was great during my week stay during hurricane sandy. Some employees were driven to work by family as subway was closed. V”

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Candlewood Suites New York City Times Square
Ranked #230 of 467 Hotels in New York City
Los Angeles, CA
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Staff was great during my week stay during hurricane sandy. Some employees were driven to work by family as subway was closed. V”
Reviewed November 16, 2012

Our visit to NYC was enhanced by the attentive staff. We will visit again next year and look forward to this hotel. The pressure on everyone was high due to the storm, yet staff was professional and courteous. Location near Times Square is good. Street is quiet. Room was comfortable. Double pain glass kept noise to zero.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LLLplayadelrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 17, 2012
Good day and thank you for writing us on Tripadvisor.com. We are happy to hear that you enjoyed your stay and are looking to come back again soon. It is also great to hear that our staff was able to attend to all of your needs during your stay although we were all experiencing the pressures of Hurricane Sandy. We are glad you enjoyed your room and were able to get some rest during your stay with us. We look forward to your next arrival. See you soon!
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Portland, Oregon
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 15, 2012

Clean well-sized rooms. Convenient kitchenettes; friendly and helpful staff. Handy location, especially to Times Square theaters. Well-priced for Manhattan. Comfy bed. Good sized bathroom with nice bath/shower. Will make this my NY home away from home several times a year. Accommodating of special request for an extra hour at checkout time. Highly recommend!

Stayed November 2012, traveled on business
Helpful?
1 Thank Cynthia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 17, 2012
Greetings from the Big happy! We are so pleased to hear you enjoyed your stay with us and can not wait until to see you again. Our mission as a Candlewood Suites is to make sure that each guest leaves our property feeling that our hotel is their "home away from home". It is a pleasure to hear our staff left a lasting impression on you and you were able to take advantage of all the local attractions in our area. We look forward to your next arrival! Until then happy travels.
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Pennsylvania
Level 5 Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 13, 2012

The only thing that is special about this hotel is that it has a small kitchenette but most people would probably not use it, other than the microwave and coffee maker.
The room was clean but do not expect daily cleaning service. Candlewood is an extended stay type of hotel so no maid service.
The bathroom was incredibly small. No room on the sink area to hold a shaving kit or make-up bag.
Also, the drain in the bathroom sink was plugged. We notified the front desk. It probably is still plugged.
The people at the front desk were very helpful when asked for directions or other recommendations. Good elevator service. Never more than a minute wait.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MisterGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 14, 2012
Good day and thank you for leaving us a review on tripadvisor.com. We would like to apologize for any difficulties you might experienced in your room but we are glad that our staff was very attentive to your needs. We do hope you decide to stay with us again in the future. Until then happy travels!
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Essex
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 9, 2012

We stayed at the candlewood initially for 5 days at the end of October, but then stayed another 5 days due to Hurricane Sandy, spending $3,000 on accommodation,
When my credit card bill arrived I had been charged an extra $95.92. The hotel have now refunded the overcharge but I suggest you check your statements carefully
Our problems started at check in – we had booked a handicapped room as my wife is in a wheelchair. Despite having the wheel chair in front of the check in clerk and having booked a handicapped room we were booked into a normal room, once we got in it we then had to come back to reception to get checked into the correct room.
The Air con/heater in the room is very noisy; you might want to bring ear plugs if you are a light sleeper.
Beware of the Candlewood Cupboard as the prices are high, if you have children please be aware that candy is $2 a bar.
Bring your own coffee (and filter papers) as you only get one packet however long you are staying, you can buy extra packets at $1.50 each!
The staff do deserve praise for the way the dealt with the aftermath of Hurricane Sandy. The front desk staff worked very hard to sort out customers who were trying to extend their stay and also with the customers who were cancelling, nothing was too much for them and they deserve credit for it.
On the plus side the rooms are big for NYC and the handicapped rooms are big enough to move around in a wheel chair. The beds are nice and comfortable and there is a DVD player in the room with a selection of DVDs you can borrow from reception.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank keith_wright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 11, 2012
Thank you for staying with us during your trip to NYC. Firstly I would like to extend our apologies on behalf of the Candlewood Suites for any shortcomings. We pride ourselves in making sure that every guest feels at home and happy with their stay which is why we have brought attention to our staff about your stay. We have been made aware of the overcharge to your statement and have corrected this since then. In regards to our pricing, our prices are competitive to other hotels in the area with similar products; however the Candlewood Brand offers two free coffee packets with filters in the room as well as a free popcorn bag. We also offer complimentary coffee for guest in our cupboard. We appreciate your nice words about our staff and please feel free to contact the hotel directly to further discuss your stay.
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Jerusalem, Israel
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 7, 2012

I stayed at 16 to 20 october 2012. I chose the hotel because I was alone in New York and I thought it would be more comfortable being the center matters regardless of public transport and indeed in this respect consideration was true. The hotel is located relative to the center but far from the noise and bustle of the center. Nice hotel, rooms are clean, the staff assistant and adviser. There free Wi – fi today it's very helpful because everyone has mobile types. Before I went I read complaints about the elevator it slower - do not know what they talked about that the elevators were working fine. Talked about the fridge that plays annoying buzzing at night but the devil is not so bad. I even enjoyed the idea that there was't a maid every day which would require me to organize my stuff every day and I saved myself a "swinging" and only on the last day I arranged my Stuff. In short i enjoyed there. The price is not cheap, But the prices of the hotels in Manhattan Especially in the center is not cheap

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank rachel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MonicaNarvaez, Guest Relations Manager at Candlewood Suites New York City Times Square, responded to this review, November 9, 2012
Greetings from the Candlewood Suites family,

We are so grateful you took the opportunity to let our trip advisor community how great your stay was. I am pleased to hear our staff was pleasant and informative during your trip. Our location is ideal for many travelers since we are by the Times Square area, walk able distance to many attractions and many yummy restaurants nearby. We hope to see you once more in the NYC area and don’t forget to contact us when you arrange your next booking. Thanks again and we hope to see you soon.
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Boston, Massachusetts
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 6, 2012

The staff are the friendliest of any hotel in NYC! The location is perfect and the rooms have everything to make a short or long-term stay relaxing. They go out of their way to see if you need any dining or sightseeing recommendations, or just to make sure frequent travelers receive the points they are entitled to.Highly recommended and an excellent value.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 7, 2012
Hello and thank you for leaving us such a lovely review on tripadvisor.com. We are so pleased to hear you enjoyed your stay with us and would recommend to others. It is also great to hear that our staff was able to attend to all of your needs during your stay with us. We hope to see you again soon! until then happy travels.
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North Carolina
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2012

We planned our trip to NYC just before the 9-11 date to visit the Memorial and pay our respect. We flew into NYC first then traveled by Car to Boston Massachusetts for 2 nights then drove back to NYC to spend 5 more nights, We were on 39th street so we were able to walk everywhere we wanted to. We used the Subway and the city buses. We did everything we wanted to do. A dinner boat ride on the Harbor. A bike ride in Central Park. Lots of great food and awesome deals as we shopped every day. We went to a NY yankees game. We had pre-scheduled to be on the Good Afternoon America Show and we were chosen to be on the "David Letterman Late Show". Everyone was nice to us from the motel to folks walking in the city as we asked them questions. Thanks for an awesome time NYC.

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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunshinegirl000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
victoria d, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review, November 6, 2012
Greetings from the Big Apple! Thank you for leaving us a review on tripadvisor.com. It is such a pleasure to hear you enjoyed your stay with us and were able to accomplish everything you set out to do while you were here. We hope you consider our property again in the future. Until the happy travels!
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Additional Information about Candlewood Suites New York City Times Square

Property: Candlewood Suites New York City Times Square
Address: 339 W. 39th Street, New York City, NY 10018-1401
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#45 Best Value Hotel in New York City
#109 Family Hotel in New York City
#119 Romantic Hotel in New York City
#166 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
Number of rooms: 188
Official Description (provided by the hotel):
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the newly renovated, all suites Candlewood Suites hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center, Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. ... more   less 
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