My family and I arrived at US Travelers Inn at 11:00pm. My husband who is black knocked on the window and the older white woman wouldn't let him into the office. She even made sure the door was locked. We had a reservation and she pretended to look for it and returned quickly say there was nothing there. I had just spoken with this woman on the phone confirming our reservation. As my husband tried working with her, she was very rude and was interested in assisting a drunk male (white). She even let him in the office and told my husband to wait outside. We told her we had our 4 kids in the car and we needed to a room. She consistently told us excuse after excuse. So we left and found a room at Days Inn. The manager there called the owner of the hotel and informed him of what happened and also provided us a discounted room. Later that night, this woman called Days Inn and said, she suddenly found our reservation. At that point, no thank you.
- Official Description (provided by the hotel):
- The US Travelers Inn and Suites is ideally located near some of New Mexico’s best features such as Carlsbad Caverns National Park, Living Desert State Park, Lake McMillan, Carlsbad Museum & Art Center and Brantley Lake State Park. This 100% non-smoking Magnuson Hotels affiliate offers guests a Continental breakfast served daily, free high-speed wireless internet access, free parking with room for large vehicles, indoor heated pool, hot tub, fax/copy service and exercise room. Unfortunately, pets are not accepted at this location. ... more less
- Reservation Options:
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- Also Known As:
- u.s. Travelers Inn And Suites
- u.s. Travelers Hotel Carlsbad
- Comfort Inn Carlsbad
- Carlsbad Comfort Inn