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“Worst stay of my Trip...”

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U.S. Travelers Inn & Suites
Ranked #10 of 22 Hotels in Carlsbad
Crowley, Louisiana
Level 5 Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Worst stay of my Trip...”
Reviewed September 4, 2013

Last month in August I took a 8 day motorcycle trip across 4 other states and back into Louisiana... On my second night I had made reservations in Carlsbad, New Mexico at this particular hotel requesting a room on the first floor and a non smoking room... Not too much to ask for or so I thought... I arrived as scheduled and went to my "second floor room" and the room almost took my breath away as I walked in... Not in a good way, this room was the stinkyist room I honestly have ever stayed in... It reaked the cigarette smoke and musty air... I called the front desk and they claimed there were no vacancies and I had to stay in it... Just because of the nasty smell this room had, I will never stay at a Travelers Inn again, so I was out of there bright and early...

Room Tip: My tip to other travelers is to choose your hotel of stay wisely...
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  • Stayed August 2013, traveled solo
    • Value
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Helpful?
2 Thank Gerald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
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    33
    23
    18
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
SW Florida
Level 5 Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 13, 2013

This was night 5 of 20 on a 20 day road trip. We were looking for a place between the Caverns and Living Desert. That it is. It is on a small wedge of land which is not easy to get to until you drive around the "block" a few times. We did the Trip Advisor and AAA ratings search. This was a surprise. We did get a ground floor room as agreed by phone when we reserved a month in advance. The room was clean. The furnishings were tired. The breakfast was tired. We will skip this one next time.

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
1 Thank FLTrav2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Carlsbad hotels

Wichita, Kansas
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 26, 2013

Carlsbad really needs more competition for hotel pricing. They all charge way too much, but they get away with it because there aren't many alternatives. The U.S. Travelers Inn seemed like a decent compromise for us. We didn't want to risk spending too little, but we didn't want to spend $200 for one of the newer brand name places. As my title says, this place was adequate. The ladies at the front desk, both at check-in and check-out, were very friendly. The beds were comfortable enough, the TV worked, the AC worked, and the decor was decent. The bathroom was very dimly lit, as it only used the exhaust fan light. In most any other city, this is probably a $70-80 per night hotel. So while it is overpriced, I suppose it is about right for what hotels in Carlsbad are getting away with right now.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank shaunway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 16, 2013

This hotel is easy to find. Right across the road from the hospital. Looks good from the outside but leaves a lot to be said for it inside. No elevator so I had to lug my suitcase up a pretty good flight of stairs. The room is fair size with refrigerator and microwave and small table. But there was a funny smell in the whole place, even the rooms. Kind of a cross between that too damp smell and ajax cleanser. There is a good size indoor pool here that there were quite a few people using. I would not stay here again. It was definitely overpriced compared to other places I have stayed on this trip.

  • Stayed June 2013, traveled with family
    • Value
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Helpful?
1 Thank Leelorisc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 27, 2013 via mobile

Found this hotel through Expedia. The hotel appeared to look nice in photos. The price was cheaper than higher end hotel chains. So we booked it.

When we arrived, it was lucky we just got done driving 15 hours, because I am not sure we would have been able to fall asleep in the hotel room if we were not dead tired. The rooms were not as nice as they appeared in the pictures, questionable bedding, leaking faucet, strange odor through the room. Also, no elevators for those with heavy luggage. Breakfast was okay. No hot food, other than a waffle maker.

While we were able to sleep there, I would highly recommend paying more and staying in a nicer place.

  • Stayed February 2013
    • Value
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Helpful?
2 Thank Anm504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flagstaff, Arizona, United States
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 26, 2013 via mobile

This hotel offered exactly what we needed: fridge, microwave, wireless and free breakfast. While other hotels in town may offer some or even all these amenities, the US Travelers Inn was cleaner than the smaller motels in town and less expensive than the Fairfield Inn. A good deal all around. We booked this hotel over the phone because they offer better rates than through travel web sites. The lady that maintains the continental breakfast on weekdays did a great job keeping everything well-stocked and cleaned tables between guests. She was great and deserves a raise. The hot tub was warm like 95deg but not really hot (still enjoyable), and the hallways did have kind of an older smell to them despite contemporary decor. The room was nice and the bed comfortable. Lastly, if you're coming from the north, it's the 1st hotel that you see coming into town, so it's a relief after a long day of driving (40 min drive to the Caverns).

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Loren928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 20, 2013

We are here on business and all other hotels are full. The pictures online do not look ANYTHING like the rooms. First room had wall coming apart with screws out. Moved rooms because we have 2 kids. Second room look feel off the door. The lady was bringing me other keys and I showed her the keys and she told me to tell my daughter to get her shoes because we ate not going to be able to stay here. I told her I was going to inform the manager of how horrible these rooms are and I was told she was the manager. Now she just called or room to tell us they will take an extra $10 off and we can stay! Ha this place is a joke.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karasntx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about U.S. Travelers Inn & Suites

Property: U.S. Travelers Inn & Suites
Address: 2429 W Pierce St, Carlsbad, NM 88220-3558
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #10 of 22 Hotels in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:2 star — U.S. Travelers Inn & Suites 2*
Number of rooms: 54
Official Description (provided by the hotel):
The US Travelers Inn and Suites is ideally located near some of New Mexico’s best features such as Carlsbad Caverns National Park, Living Desert State Park, Lake McMillan, Carlsbad Museum & Art Center and Brantley Lake State Park. This 100% non-smoking Magnuson Hotels affiliate offers guests a Continental breakfast served daily, free high-speed wireless internet access, free parking with room for large vehicles, indoor heated pool, hot tub, fax/copy service and exercise room. Unfortunately, pets are not accepted at this location. ... more   less 
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Also Known As:
u.s. Travelers Inn And Suites
u.s. Travelers Hotel Carlsbad
Comfort Inn Carlsbad
Carlsbad Comfort Inn

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