We were driving a long way home and decided to stay here to see the Caverns on the way back to Utah. We opened the door and immediately thought it was a waste of $ for $85! We started to drive to the Caverns and turned around to come back and ask for a refund. We had only been checked in almost an hour. They said that they would not give a refund since we had been checked in too long. I called Booking.com for help, was on hold for 15 minutes while she talked to the front desk. They told her no refunds and they didn't care about our distaste with the room.
This place is totally disgusting and we won't even take our shoes off in the room. As soon as we wake up we are out of here. This has been a very crappy end to our family vacation!
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- Also Known As:
- Great Western Hotel Carlsbad
- Great Western Inn And Suites