We are seasoned travelers and have never had such a horrible experience. We booked a confirmed credit card reservation at this motel months in advance. We lost the credit card on this trip and called the credit card company to have it cancelled. When we arrived at this motel at 2:30 pm on the day of our stay we were told our reservation had just been cancelled. They said our original card had been declined.
I explained to the owner what happened and that we were planning to use another credit card to pay for the room. He could have cared less. The reservation clearly stated that the card would not be charged until we checked out or if we did not show up. I said it never occurred to me that I had to notify him in advance if we were going to use a different card (we had no problems at our other hotels). I said that we were travelling in remote locations (Big Bend Nat Park) were there was no cell phone coverage anyway.
The owner spoke fluent English so there was no issue with him not understanding what happened. I told him he should not have tried to charge our card in advance. He was very rude and more concerned about justifying what he had done so he would not lose any money than caring about our problem. I told him that we would never stay at another Days Inn motel in the future.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Priceline, Cancelon, Hotels.com, Hotwire, TripOnline SA, getaroom.com and Agoda so you can book your Days Inn Carlsbad reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Days Inn Carlsbad Hotel Carlsbad
- Carlsbad Days Inn