We booked Christmas Day and the 26th well in advance, wanting to explore Carlsbad Caverns and concerned about availability. Upon arrival in early evening we were "upgraded" to a recently renovated room. It had a used Kleenex on the vanity, dirt and recent paint on the floor, and exactly 6 sheets of toilet paper. We fetched more toilet paper, went to dinner, and when we went to bed at 10 PM discovered the heater would not work. (At home I keep temperature at 55 - so we did not notice earlier.) We complained and night manager said we would not be charged.
We stayed in room tandt night we slept in sweaters/pants and changed rooms the next day. Next room looked better - but toilet overflowed with minimal load. I walled off spillage with towels, maintenance plunged toilet, and maid came. She did not mop - only dry mopped, and did not replace towels.
As a final insult, when we checked out, we were told that the General Manager had overruled night manager - we were charged full price for night 1 and given half off the second.
Alston C. Lundgren
- Official Description (provided by the hotel):
- Formally know as Best Western Stevens Inn we are now Independent and are doing business as Stevens Inn Inc. ... more less
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- Also Known As:
- Best Western Stevens Hotel Carlsbad
- Carlsbad Best Western
- Best Western Carlsbad