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“Definately the place to stay in Carlsbad”

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Holiday Inn Express Hotel & Suites Carlsbad
Ranked #11 of 22 Hotels in Carlsbad
Reviewed July 19, 2009

Beautiful, clean hotel. I looked and looked at the many reviews for hotels/motels in the area and I was very pleased with my choice. Town as a whole is pretty run down but this hotel is definately not. Clean rooms, newer tv's, comfortable beds, pool is on the smaller side but still nice. Hallways tended to be on the loud side but the rooms were, for the most part, quiet. Breakfast was very good. They had coffee, variety of juice, bagels, muffins, eggs, bacon, yogurt, cinnomin rolls, ect. The only bad part of the stay was when we were checking out. They tried to over charge us by $60 but I had the comfirmation print out and they honored it without a too much of a hassle. We were here to see the Caverns which are about 30 minutes or so away and seeing the rest of the town this is definately the way to go!!

  • Stayed: July 2009, traveled with family
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1  Thank fleeNks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 - 189 of 226 reviews

Reviewed July 12, 2009

Stayed here for several days on vacation. Found the hotel to be a good value. King room was spacious for 2 people & nicely appointed. Front desk people were very curtious & had good info about area . Breakfast was good- different selections- scrambled eggs & saugage one day then eggs & bacon with all different kinds of bread, cinn rolls, juices, yogert - all in all very good. The one thing that I found was the air-conditioner was out in the breakfast room when we were there- front desk say a part had been ordered and they were waiting for it to come in - was a little warm ! We enjoyed our stay very much .

  • Stayed: July 2009, traveled as a couple
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1  Thank queeni814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2009

This was the most expensive hotel on our itinerary. A crib was provided but not brought to the room. NO extra pillows (only 4 small ones in the room. Bring a blanket if you need to use one for a small child. The one provided would barely cover a newborn. Poor staff attitude. Maybe it was because it was Sunday night. The bed was well made. Did not think that it was worth the price. The halls were very warm wasn't impressed.

  • Stayed: June 2009, traveled with family
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1  Thank traveler_mom111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2009

The manager told us the hotel was overbooked, that we did not have reservations, and that they needed the room. He was threatening and rude and would not listen to either of us. We both tried to tell him that we had an internet prepaid reservation for that night and the previous night. He said, "Not according to the computer." He remained angry and clearly did not believe us. After the disturbing call I got dressed again and took our e-mail confirmation of pre-payment to the desk. Neither of us slept much that evening. The next morning the assistant manager was apologetic, but unfortunately the damage was done the previous night by the very unprofessional behavior of the manager. If you choose to stay there be sure to take a copy of your confirmation and stay away from that manager.

  • Stayed: June 2009, traveled as a couple
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Thank DiverDHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2009

Took the kids to the caverns as they had never been before. This is probably the newest and most modern hotel in town. The only problem is...the hotel owner knows it. Because selection in town is not that great, I thought this very pricy for a Holiday Inn Express. Two nights stay totaled just over $300. with taxes included. Breakfast was okay. We usually stay at Marriott chains, Courtyard, Residence Inn, etc. so the breakfast was not quite what we were used to. Unfortunately, there are no Marriott hotels in Carlsbad. Too bad as they are nicer and usually cheaper than this hotel was.

Don't get me wrong, this was a nice hotel, probably the nicest in town from what I could tell driving past the other hotels. The kids liked the indoor pool and the beds were comfortable. We had free wi-fi in our room. and an lcd wall mounted tv. It was just a little pricy. For this price, we could have stayed at an Embassy Suites with cooked to order breakfast or a full Service Marriott.

While here, we ate at a great steakhouse in Carlsbad. Miller & Son's right on the main drag thru town. EAT HERE! I had steak and lobster for $17! The steak was good, the lobster even better. I'm not talking a peitie lobster here either, I'm talking a full 8oz tail!

  • Stayed: June 2009, traveled with family
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Thank jlmjdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2009

Everything about this hotel was wonderful. We stayed two nights and will definitely stay again the next time we are in Carlsbad. The room was large and clean. The bed was very comfortable. The shower was THE BEST! The hotel was very quiet. There were lots of food choices at breakfast and there was plenty of food. It was delicious. No complaints at all from us!

  • Stayed: June 2009, traveled as a couple
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Thank Ih82work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2009

Before travelling to Carlsbad I read some very bad reviews of the available hotels, except for the HI Express, it was still too new for reviews. We had a great stay, the people, rooms and sevice were exceptionally nice. A little further from the caverns, but well worth the short extra drive. Stayed 3 nights and never had a problem or complaints.

  • Stayed: May 2009, traveled as a couple
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Thank TraveldudeTampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Carlsbad

Address: 2210I W Pierce St, Carlsbad, NM 88220-3516
Phone Number:
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 22 Hotels in Carlsbad
Price Range: $192 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Carlsbad 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Natural Attractions Abound Near this Carlsbad, New Mexico Hotel In the heart of Eddy County in central New Mexico, you will find a comfortable place to stay at the Holiday Inn Express Hotel and Suites of Carlsbad. Conveniently located near some of the world s finest caves, this is the perfect starting point for your New Mexico adventure.Our Carlsbad hotel is three miles from the Carlsbad City Airport (CNM); so getting to and from your flights will be no problem with our central location. Just minutes from the center of Carlsbad and within walking distance of many shops, our New Mexico hotel is near the Pecos River Convention Center and the Carlsbad Civic Center. Los Alamos National Labs and Sandia Labs are also situated close to our Carlsbad accommodations.Some of America s most famous caves, like the Carlsbad Caverns, are only a half-hour from our hotel in Carlsbad. Lodging here also keeps you near the Living Desert State Park and Zoo and the River Walk and Recreation Center, located on the beautiful Pecos River. Brantley Lake State Park, a 20 minute drive from our Carlsbad hotel, offers a number of walking and hiking trails. Our Carlsbad hotel offers choice amenities like a recently renovated Fitness Center and whirlpool. From the complimentary hot breakfast bar and free high-speed Internet access to the triple-sheeted bedding, we go beyond discount hotels in Carlsbad, NM to offer you an enjoyable experience. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Carlsbad
Holiday Inn Express Carlsbad
Holiday Inn Carlsbad
Carlsbad Holiday Inn

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