We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Watch out for theft in the parking lot”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Hotel & Suites Carlsbad
Ranked #11 of 22 Hotels in Carlsbad
Reviewed July 19, 2014

The hotel overall was fine and a typical Holiday Inn Express. The floors were really dirty and needed vacuuming in the halls. The breakfast choices were great! The bathroom size in the king suite was very large. And the room was very spacious. We have stayed here 3 times now and haven't had any problems until this time.

When we arrived late at night and retired to our hotel we didn't pay much attention to the laminated note on the dresser. Much to our dismay we woke up the next morning to our vehicle being broken into. All of our valuables were stollen! We would have appreciate a warning from the staff upon arrival if this sort of thing really was an ongoing concern.

Room Tip: Ask for the King Suite. Perfect size for a family of four, minus the super uncomfortable hide-a-bed...
See more room tips
  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
4  Thank Forzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this reviewResponded August 4, 2014

Dear Forzy,

Thank you for taking the time to post a review of our property. Please accept our sincerest apology for the over-all issues you had during your stay. We have sent you a private message in an effort to obtain some additional details. Thank you for staying and we look forward to hearing from you soon.

Sincerely,

Anthony M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (226)
Traveler rating
Traveler type
Time of year
Language

55 - 61 of 226 reviews

Reviewed July 18, 2014

Front desk staff were very helpful. Room very clean and more that adequate, Location great.
Close to hospital. Restaurants across street.

The only downside and I admit to being very nitpicky is the quality of the breakfast was less than I would prefer. Adequate to be sure.

  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Service
1  Thank Foggy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2014 via mobile

Clean and welcoming although pricey for a HIE. This part of the US is full of oilfield workers which keeps the hotels full and expensive. Breakfast was very good and again, staff was efficient and very helpful. As we left for the National Park this morning, they provided us with a map and brochures.

Stayed: July 2014
1  Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

I stayed here for one night while checking out the national parks. As everyone has already mentioned, the hotel mainly hosts oil & gas people, so you can expect it to be a little blue collar. However, I think the hotel handles it reasonably well - it was pretty clean and with good service. I wouldn't pay cash to stay here ever, but with points it was a good value.

  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BigGFoodie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this reviewResponded July 24, 2014

Dear ValGor,

Thank you for writing a candid review about your recent stay with us. We are delighted to know that our location and amenities were suitable for the purpose of your travel. We work diligently to ensure our facilities are well maintained and we try our best to provide not just good value, but comfortable, clean and friendly accommodations.

Again, thank you for staying with us and we look forward to serving you again.

Kind Regards,

Tracy V.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014 via mobile

Just want to WARN everyone, my daughter slept in a hideaway sofa at this hotel and about 24 hours later about 25 bed bug bites showed up in different areas of her legs. Creepy!
A lovely bonus after they charged us $350 for the room.

Stayed: June 2014, traveled with family
2  Thank susiecamera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this reviewResponded July 15, 2014

Dear susiecamera,

Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay. I look forward to hearing back from you very soon.

Sincerely,

John O
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2014

The staff was tremendously friendly and helpful. I was put off by all the Hindu god statues and pictures on the main floor. The pool area was nice and cool despite an outside temp of 100 degrees. The breakfast staff was so helpful, even offering a tray for me to bring food up to my room. The room had real queen-sized beds! Unfortunately anywhere I stood in the shower squeaked as though there were no support under it. My family and I all agreed that we wondered if we'd fall through to the room below us when we took showers. The hallway carpets need to be shampooed badly. The parking is far too small for the size of the hotel.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank LCfromTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

Our family — 2 adults, 2 teen boys — stayed here for two nights during a recent road trip through New Mexico. According to the reviews, this is one of the best places in Carlsbad. It’s not fantastic, but there are only so many options. FYI - Carlsbad is home to A TON of oil & gas activity. In my experience, hotels that accommodate O&G personnel tend to be less than stellar — and this hotel does accommodate them. The parking lot is full of big trucks, the floors are dingy from dirty work boot traffic and the men are rough looking and rude. Their looks and comments toward my wife were less than gentlemanly. I recognize that this is not necessarily the hotel’s fault, but it is worth mentioning.

PRICE — This hotel is way overpriced but since there are limited options in Carlsbad, they pretty much have you by the cojones. We have stayed in much nicer places for a lot less.

SERVICE — The service was great. The ladies that checked us in were friendly and knowledgable They offered us fresh-baked cookies and made several restaurant suggestions. The lady that runs the breakfast area was attentive and kind. The housekeeping staff always said hello and asked if we needed anything. Even the maintenance man was very nice.

CLEANLINESS — Due to the O&G traffic, the hotel’s rooms, floors, hallways and elevator could have been a lot cleaner overall. The dining area was always very clean however. The towels and bed linens were also clean. The bathroom was not spotless, but not intolerable.

ROOM — We reserved a room with two doubles. Each bed had 4 very soft, comfy pillows. The beds were more firm than we prefer, but not terrible. Internet was fast and worked all the time. AC worked great. We requested an extra cot for one of our boys but none were available because all the O&G people were using them. We did not use the indoor pool, hot tub or business center.

FOOD — The dining area was very clean, the food stations were all stocked and everything was adequately prepared. They offered lots of options - hot pancakes, cinnamon rolls, scrambled eggs, cereal, oatmeal etc. All of it was quite good. Breakfast ends at 9:30 which is too early, I think, especially for people who prefer to sleep late (we do).

LOCATION — It is located on the Northeast side of town, which is not the side closest to Carlsbad Caverns. But the caverns are around 25 miles outside of the town anyway, so another few miles is negligible. There is a McAllister’s Deli within walking distance and many other eating places nearby.

If the hotel were cleaner, and if there were no O&G patrons, I would give this 4 stars. But those things, combined with the high price knocked it down to three.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank treyandchristy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this reviewResponded July 12, 2014

Dear treysprinkle,

Thank you for taking the time to share your thoughts with us. I am very delighted that our hotel staff was able to provide you with a satisfying service on many aspects of our facility. It is always our top priority to make sure that we meet your needs when it comes to clean and comfortable environment and adequate breakfast. I am saddened that we fell short to your expectations on these areas during your recent stay.

It is certainly not our intent to inconvenient our guests with our rates but to provide options that make sense. None the less, this point has also taken into account for future pricing strategies. We will use your feedback to look for more ways on how we can make your stays in the future to be excellent.

Sincerely,

Faith R
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Carlsbad hotels
0.6 mi away
Comfort Suites
Comfort Suites
#1 of 22 in Carlsbad
222 reviews
3.5 mi away
Hampton Inn & Suites Carlsbad
2.4 mi away
TownePlace Suites Carlsbad
TownePlace Suites Carlsbad
#4 of 22 in Carlsbad
99 reviews
Show Prices
Show Prices
Show Prices
4.8 mi away
La Quinta Inn & Suites Carlsbad
3.8 mi away
Fairfield Inn & Suites Carlsbad
0.3 mi away
U.S. Travelers Inn & Suites
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites Carlsbad? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Carlsbad

Address: 2210I W Pierce St, Carlsbad, NM 88220-3516
Phone Number:
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 22 Hotels in Carlsbad
Price Range: $198 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Carlsbad 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Natural Attractions Abound Near this Carlsbad, New Mexico Hotel In the heart of Eddy County in central New Mexico, you will find a comfortable place to stay at the Holiday Inn Express Hotel and Suites of Carlsbad. Conveniently located near some of the world s finest caves, this is the perfect starting point for your New Mexico adventure.Our Carlsbad hotel is three miles from the Carlsbad City Airport (CNM); so getting to and from your flights will be no problem with our central location. Just minutes from the center of Carlsbad and within walking distance of many shops, our New Mexico hotel is near the Pecos River Convention Center and the Carlsbad Civic Center. Los Alamos National Labs and Sandia Labs are also situated close to our Carlsbad accommodations.Some of America s most famous caves, like the Carlsbad Caverns, are only a half-hour from our hotel in Carlsbad. Lodging here also keeps you near the Living Desert State Park and Zoo and the River Walk and Recreation Center, located on the beautiful Pecos River. Brantley Lake State Park, a 20 minute drive from our Carlsbad hotel, offers a number of walking and hiking trails. Our Carlsbad hotel offers choice amenities like a recently renovated Fitness Center and whirlpool. From the complimentary hot breakfast bar and free high-speed Internet access to the triple-sheeted bedding, we go beyond discount hotels in Carlsbad, NM to offer you an enjoyable experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Hotels.com, Expedia, Priceline, Booking.com, Travelocity, Orbitz, Hotwire, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Holiday Inn Express Hotel & Suites Carlsbad reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Carlsbad
Holiday Inn Express Carlsbad
Holiday Inn Carlsbad
Carlsbad Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing