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“Very clean” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Carlsbad

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Holiday Inn Express Hotel & Suites Carlsbad
Ranked #13 of 22 Hotels in Carlsbad
Myrtle Beach, South Carolina
Level Contributor
188 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Very clean”
4 of 5 bubbles Reviewed July 18, 2014

Front desk staff were very helpful. Room very clean and more that adequate, Location great.
Close to hospital. Restaurants across street.

The only downside and I admit to being very nitpicky is the quality of the breakfast was less than I would prefer. Adequate to be sure.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Foggy666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
    54
    88
    39
    19
    15
See reviews for
86
71
6
27
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 16, 2014 via mobile

Clean and welcoming although pricey for a HIE. This part of the US is full of oilfield workers which keeps the hotels full and expensive. Breakfast was very good and again, staff was efficient and very helpful. As we left for the National Park this morning, they provided us with a map and brochures.

Stayed July 2014
Helpful?
1 Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hartford, Connecticut
Level Contributor
129 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed July 7, 2014

I stayed here for one night while checking out the national parks. As everyone has already mentioned, the hotel mainly hosts oil & gas people, so you can expect it to be a little blue collar. However, I think the hotel handles it reasonably well - it was pretty clean and with good service. I wouldn't pay cash to stay here ever, but with points it was a good value.

  • Stayed March 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BigGFoodie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review, July 24, 2014
Dear ValGor,

Thank you for writing a candid review about your recent stay with us. We are delighted to know that our location and amenities were suitable for the purpose of your travel. We work diligently to ensure our facilities are well maintained and we try our best to provide not just good value, but comfortable, clean and friendly accommodations.

Again, thank you for staying with us and we look forward to serving you again.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed June 29, 2014 via mobile

Just want to WARN everyone, my daughter slept in a hideaway sofa at this hotel and about 24 hours later about 25 bed bug bites showed up in different areas of her legs. Creepy!
A lovely bonus after they charged us $350 for the room.

Stayed June 2014, traveled with family
Helpful?
2 Thank susiecamera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review, July 15, 2014
Dear susiecamera,

Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay. I look forward to hearing back from you very soon.

Sincerely,

John O
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Carlsbad hotels

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 26, 2014

The staff was tremendously friendly and helpful. I was put off by all the Hindu god statues and pictures on the main floor. The pool area was nice and cool despite an outside temp of 100 degrees. The breakfast staff was so helpful, even offering a tray for me to bring food up to my room. The room had real queen-sized beds! Unfortunately anywhere I stood in the shower squeaked as though there were no support under it. My family and I all agreed that we wondered if we'd fall through to the room below us when we took showers. The hallway carpets need to be shampooed badly. The parking is far too small for the size of the hotel.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank LCfromTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed June 25, 2014

Our family — 2 adults, 2 teen boys — stayed here for two nights during a recent road trip through New Mexico. According to the reviews, this is one of the best places in Carlsbad. It’s not fantastic, but there are only so many options. FYI - Carlsbad is home to A TON of oil & gas activity. In my experience, hotels that accommodate O&G personnel tend to be less than stellar — and this hotel does accommodate them. The parking lot is full of big trucks, the floors are dingy from dirty work boot traffic and the men are rough looking and rude. Their looks and comments toward my wife were less than gentlemanly. I recognize that this is not necessarily the hotel’s fault, but it is worth mentioning.

PRICE — This hotel is way overpriced but since there are limited options in Carlsbad, they pretty much have you by the cojones. We have stayed in much nicer places for a lot less.

SERVICE — The service was great. The ladies that checked us in were friendly and knowledgable They offered us fresh-baked cookies and made several restaurant suggestions. The lady that runs the breakfast area was attentive and kind. The housekeeping staff always said hello and asked if we needed anything. Even the maintenance man was very nice.

CLEANLINESS — Due to the O&G traffic, the hotel’s rooms, floors, hallways and elevator could have been a lot cleaner overall. The dining area was always very clean however. The towels and bed linens were also clean. The bathroom was not spotless, but not intolerable.

ROOM — We reserved a room with two doubles. Each bed had 4 very soft, comfy pillows. The beds were more firm than we prefer, but not terrible. Internet was fast and worked all the time. AC worked great. We requested an extra cot for one of our boys but none were available because all the O&G people were using them. We did not use the indoor pool, hot tub or business center.

FOOD — The dining area was very clean, the food stations were all stocked and everything was adequately prepared. They offered lots of options - hot pancakes, cinnamon rolls, scrambled eggs, cereal, oatmeal etc. All of it was quite good. Breakfast ends at 9:30 which is too early, I think, especially for people who prefer to sleep late (we do).

LOCATION — It is located on the Northeast side of town, which is not the side closest to Carlsbad Caverns. But the caverns are around 25 miles outside of the town anyway, so another few miles is negligible. There is a McAllister’s Deli within walking distance and many other eating places nearby.

If the hotel were cleaner, and if there were no O&G patrons, I would give this 4 stars. But those things, combined with the high price knocked it down to three.

  • Stayed June 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank treysprinkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review, July 12, 2014
Dear treysprinkle,

Thank you for taking the time to share your thoughts with us. I am very delighted that our hotel staff was able to provide you with a satisfying service on many aspects of our facility. It is always our top priority to make sure that we meet your needs when it comes to clean and comfortable environment and adequate breakfast. I am saddened that we fell short to your expectations on these areas during your recent stay.

It is certainly not our intent to inconvenient our guests with our rates but to provide options that make sense. None the less, this point has also taken into account for future pricing strategies. We will use your feedback to look for more ways on how we can make your stays in the future to be excellent.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin CIties, MN
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed June 19, 2014

The hotels in Carlsbad are VERY expensive due to the oil and gas industry. The hotel itself was very nice and they had a large breakfast buffet. Our room was a "two room suite", but it was really just a single room that had a separate sitting area with a couch, table, and TV. Not what I would call a true two-room suite. Additional hotels are being built, so hopefully this will help to make the room prices a bit more reasonable. $300/night for a Holiday Inn Express is more than I pay for a five-star hotel in major cities.

  • Stayed March 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JDTracy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Carlsbad, responded to this review, July 5, 2014
Dear JDTracy1,

Thank you for your recent stay with us. We are pleased to read that you found our hotel nice, and that you liked the breakfast buffet. We provide service rates that are competitive in the area while simultaneously ensuring that our facilities are well maintained. As hospitality professionals, it is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations.

Thank you for your feedback. We would love you have you again on your next future visit.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Carlsbad

Property: Holiday Inn Express Hotel & Suites Carlsbad
Address: 2210I W Pierce St, Carlsbad, NM 88220-3516
Phone Number:
Location: United States > New Mexico > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 22 Hotels in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Carlsbad 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Natural Attractions Abound Near this Carlsbad, New Mexico Hotel In the heart of Eddy County in central New Mexico, you will find a comfortable place to stay at the Holiday Inn Express Hotel and Suites of Carlsbad. Conveniently located near some of the world s finest caves, this is the perfect starting point for your New Mexico adventure.Our Carlsbad hotel is three miles from the Carlsbad City Airport (CNM); so getting to and from your flights will be no problem with our central location. Just minutes from the center of Carlsbad and within walking distance of many shops, our New Mexico hotel is near the Pecos River Convention Center and the Carlsbad Civic Center. Los Alamos National Labs and Sandia Labs are also situated close to our Carlsbad accommodations.Some of America s most famous caves, like the Carlsbad Caverns, are only a half-hour from our hotel in Carlsbad. Lodging here also keeps you near the Living Desert State Park and Zoo and the River Walk and Recreation Center, located on the beautiful Pecos River. Brantley Lake State Park, a 20 minute drive from our Carlsbad hotel, offers a number of walking and hiking trails. Our Carlsbad hotel offers choice amenities like a recently renovated Fitness Center and whirlpool. From the complimentary hot breakfast bar and free high-speed Internet access to the triple-sheeted bedding, we go beyond discount hotels in Carlsbad, NM to offer you an enjoyable experience. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Carlsbad
Holiday Inn Express Carlsbad
Holiday Inn Carlsbad
Carlsbad Holiday Inn

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