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“Management mayhem”
Review of IHOP

IHOP
Ranked #33 of 75 Restaurants in Carlsbad
Cuisines: American
Dining options: Late Night
Restaurant details
Dining options: Late Night
Reviewed March 23, 2013

Monday nights in Carlsbad mean few eating options, as many restaurants are closed. Our hotel warned us about this, so it is apparently well known. At Chili’s, we were told the wait was 45 minutes, and people in the lobby had been waiting an hour and 15 minutes. So we went to IHOP -- usually one of my favorite comfort food restaurants -- where we were glad to see empty tables through the glass window in the lobby. But we were confused to see 4-5 parties waiting in the lobby and to be told by the manager that it would be a 15 minute wait. We then sat and watched a clueless hostess ask the manager repeatedly why she could not seat people, the inept manager stand with his arms crossed as he watched the poorly managed mayhem around him, and waitresses complaining to the manager about being slammed with too many tables. We also saw waitresses clearing their own tables, making multiple trips to clear a single table because they were carrying dirty dishes by hand rather than with trays, bussing tubs, or carts. All this while the manager stood doing nothing. We thought about ordering carry out, but bailed with our sanity rather than watch the craziness any longer.

    • Atmosphere
Thank Mamitxoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (152)
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132 - 136 of 152 reviews

Reviewed March 16, 2013

Nice casual atmosphere, good food, quick service & friendly staff. It's nice to order breakfast at lunchtime if you want. Will stop by here again when in the area.

Thank ibjba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2013 via mobile

We like to stay at the nearby Fairfield Inn when passing through Carlsbad, and this IHOP was just too convenient to pass up. There was no wait, so we were promptly seated. The server was pleasant and involved. Our food was delayed quite a bit as the kitchen was behind, but the staff made amends by their kindness and apologies. When the food came it really hit the spot. We'll be back!

    • Value
    • Atmosphere
    • Service
    • Food
Thank gsimerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2012

I love IHOP blue berry pancakes. Our server was nice. The place is clean. Everybody was staring at me,trying to figuire what am I. I look like American Indian,Asian and Mexican girl ;) I enjoyed it as well as my blue berry pancakes.

Thank Cinammon_Hearts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

This iHop franchise actively discriminates against select patient support groups. The policy management cited bans select patient support groups from meeting in their public meeting room, regardless of whether they have used the room before or not.

    • Value
    • Atmosphere
    • Service
    • Food
Thank rlpack1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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