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“Nice surprise!”

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Quality Inn & Suites
Ranked #4 of 5 Hotels in Flat Rock
Burkesville
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice surprise!”
Reviewed February 8, 2013

This property is a little older, but very nice. It was raining and I was tired, so I stopped here. I was able to get an affordable, clean, remodeled king room. Room on main floor was massive! Hendersonville just about a mile away has everything you'd ever want.

Stayed February 2013, traveled on business
Helpful?
1 Thank keithclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
    52
    74
    32
    8
    7
See reviews for
58
54
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14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 28, 2012 via mobile

Very bad experience here.
1) water for morning showering was warm at best.
2) roll away bed that was provided (for an extra $5/ night) had hair all over the pillow.
3) only three bath towels were provided for a room with two queen beds.
4) rooms doors slam shut making for a noisy late night and early morning.
5) walls are very thin making it easy to hear neighbors.
6) sheets were excessively worn with uncomfortable fabric pilling.... Should have been replaced long ago.

We had reserved for two nights but moved to a Hampton for the second night.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariethecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Quality Inn & Suites, responded to this review, January 11, 2013
Dear mariethecat,

Thank you for taking the time to post a review of our property. I truly apologize for the not up to par experience you had during you stay with us. Rest assured that these issues will be looked into. We take all feedback seriously, and sincerely regret that we were not able to satisfy you with the service you have received. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 21, 2012

In the area for show @ Flat Rock Playhouse Downtown Stage. This property was convenient. Room was clean. Everything worked. We were there on a Sat nite. Didnt have traffic noise but that MIGHT be different on weekdays. UPS has a terminal next to the property. Staff was friendly, but not very knowledgable of local restaurants.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dougas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 25, 2012

Newer hotel. Convenient to I-26 nice rooms. Mine had a fireplace! Good breakfast and just 25 minutes from Asheville. Just down the road are good restaurants and plenty of places to eat around the hotel.

Room Tip: Ask for one with a fireplace if it's cold.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 17, 2012

Hotel is ok, a bit dated but clean enough. Pool isn't very inviting, fitness room is a converted hotel room with 2 treadmills and a bike. You can hear conversations through the walls and ac is loud in room but that's the same with most hotel ac units. Check in was ok but she didn't tell us anything about amenities or breakfast. Flat rock itself doesn't have much, there's a gas station, McDonald's and cracker barrel next to hotel and Hendersonville is next exit on 26 and has more stuff. overall hotel is ok if your just passing through and need a room for the night.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AC999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 13, 2012

If you have stayed in a Holiday Inn Express before, you know exactly what to expect. It's like a Big Mac - wherever you go it's the same. With HIE you get comfortable beds, good sized rooms, free internet, pool and fitness center, TV with HBO, and a pretty good hot breakfast. If you're looking for something charming and unique, this isn't it. If you just want a comfortable place to lay your head at the end of the day, this is exactly what you want.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mineralz111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topsail Island, North Carolina
Level Contributor
70 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 10, 2012

This is a decent hotel. The bed sleeps well, water was hot and is somewhat conveniently located. There is a Cracker Barrel basically in the same parking lot as well as a McDonalds and a gas station. Also, other places to eat in very close proximity. It is also conveniently located right off the interstate. I always expect a decent hotel with Holiday Inn and they always deliver. However, my number one deal breaker on future stays came up with this hotel. I only stay at Comfort Suites and Holiday Inns because their rewards programs are both great and I travel 2 to 3 nights weekly for work and can choose where I wish to book. Between these 2 chains about 1 in every 8 to 10 hotels from either chain will require an incidental fee. Im at a different hotel every night when I travel and accumulated holds on my card are a waste of time to keep up with and to always have revolving holds on my card. The gentleman at the frost desk was very peasant and polite but would not waive the incidental fees after a brief discussion of my issues with the hotel holding money on my card. He advised the hold is $50 per night (WOW!!!) and that they release it the next day. However, my financial institution does not release the funds the next day, can be somewhere between 3 to 10 days. The front desk gentleman advised everything at the hotel is free but they ask for this card hold because the hotel is smoke free. I advised I do not smoke but he insisted on running my card. Although the hotel was decent (not modern and looks like it was a different hotel at some point) I will not stay here again because of incidental hold on my card. This is 2012, hotels now run cards but will not put a hold, but this location may be a couple years behind on this "technology". In the 3 state territory I travel I now have the ability to log notes on my stays and the ones with "INCIDENTAL MANDATORY" I will not stay at again...looks like this hotel has the do not stay at again notation on my travel site. Wake up people!!!!! Another lost client……more lost revenue.

Room Tip: $50 incidental holds!! Who has time for this?
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravisTompkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 111 Commercial Blvd, I-26 at Upward Road, Flat Rock, NC 28731-7747 (Formerly Holiday Inn Express Hendersonville Flat Rock)
Location: United States > North Carolina > North Carolina Mountains > Flat Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Flat Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Nestled amid the beautiful Western North Carolina Mountains, the Quality Inn & Suites® hotel in Flat Rock, NC gives you more value for your hard-earned money. Our Flat Rock hotel provides a tranquil setting with which to enjoy city life in Asheville, which features attractions like: Biltmore Estate, Asheville Outlets, DuPont State Forrest, Blue Ridge Parkway, and Chimney Rock. If you are looking for a top-notch performance, the Flat Rock Playhouse is a great place to enjoy entertainment, while nearby downtown Hendersonville offers a slew of local shopping and dining experiences worth exploring. Amenities at our non-smoking Flat Rock hotel offer so much value, you’ll feel like you’ve found a bargain. They include our Value Qs and: free hot breakfast, free WiFi, indoor heated pool, fitness center, and business center. Room amenities include a free daily newspaper, 32-inch flat-screen TVs, fireplaces, desks, coffee makers, refrigerators and more. Get your money’s worth at the Quality Inn & Suites. Flat Rock hotels like ours help you relax and focus on the people and experiences you came for–book now! ... more   less 
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Also Known As:
Holiday Inn Express Hendersonville Flat Rock Hotel Flat Rock
Holiday Inn Flat Rock
Flat Rock Holiday Inn
Holiday Inn Express Flat Rock

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