The female desk clerk was very polite and accommodating when we checked in at approximately 5:00 pm following an afternoon at the beach and driving in the hot weather after the malfunctioning of our car air-conditioning. As you can imagine, we were hot and sweaty and wanted to take a shower and cool down in our room. My wife went to the bathroom and found urine on both sides of the toilet seat! I immediately went downstairs to notify the desk clerk and she immediately apologized and gave us another room. After about an hour my wife went to the bathroom to take a shower, and noticed that there was not a shower curtain. We were both so tired and sweaty that we went ahead and washed off, rather than go through another room change. When we checked out the next morning, I asked to speak to the manager. The male desk clerk said the manager went to the hospital to address a medical issue and gave us her card. He made it clear that he was not the acting or assistant manager. It's interesting that although he said his name was "Raj" and was adamant that he was not the manager, a person named "Raj" responded to comments made on this web page. When I told Raj that I was very displeased with our stay at the Elizabethan he said that I could have asked for the problems to be corrected rather than expressing my displeasure. He got very emotional and animated and said that I couldn't "eat the meal and then not pay for it" but I had to repeatedly tell him that we were not asking for our money back and just wanted to let the management know that they did not even provide the most basic of services. He was not sympathetic to our problems and did not apologize for our discomfort at the Elizabethan and repeatedly said that the problems were ours because we did not immediately notify the front desk of our problems the second time and refused to take responsibility for any of the problems we had during our stay. He assured us that the manager would call us but, to this day, we haven't heard from anyone. We will not stay here the next time we come to Manteo and would not recommend this Inn to anyone.
- Official Description (provided by the hotel):
- Welcome to Elizabethan Inn on Historic Roanoke Island. Discover the friendly atmosphere and relaxing pool facilities that make the Elizabethan Inn your perfect island destination on the Outer Banks of North Carolina. Whether you are planning a family adventure, group retreat or business trip — our comfort, convenience and affordable prices are sure to please. Centrally located in the heart of Roanoke Island, Elizabethan Inn is a year round resort with shaded grounds and country manor charm. Providing for the needs of visitors since 1954, the Inn offers a friendly atmosphere, year round indoor pool/gym facilities, and an excellent authentic Italian cuisine restaurant all on premises. For recreation and relaxation guests can enjoy an indoor heated pool, whirlpool, sauna, seasonal outdoor pool, and exercise room. Amenities include free wireless internet service, cable TV with HBO, and microwaves/refrigerators/coffee machines in all rooms. Elizabethan Inn, an Outer Banks hotel located in Manteo, NC on historic Roanoke Island, is the perfect place to take advantage of all that this destination has to offer. Tucked in along the shores of Shallowbag Bay, the picturesque waterfront village of Manteo is surrounded by tranquil waters and is just minutes from Nags Head’s beautiful beaches, lighthouses, Jockey’s Ridge and the world famous Wright Brother’s Memorial. Elizabethan Inn has been welcoming guests since the turn of the century. Guests come from near and far to experience gracious hospitality in this lovely historic town. The location of the Elizabethan Inn provides easy touring of Roanoke Island, which offers such visitor venues as the North Carolina Aquarium, Fort Raleigh National Historic Site, The Lost Colony Outdoor Symphonic Drama, the Elizabethan Gardens, Roanoke Island Festival Park, the NC Maritime Museum, and the Roanoke Marsh Lighthouse. Along the waterfront are unique boutiques for shopping and incredible restaurants to suit any taste. Only an hour to the north, you can enjoy visiting the Jockey’s Ridge State Park, Whale head Museum, NC Wildlife Museum, Wright Brothers National Memorial, Currituck Lighthouse, and some of North Carolina’s wineries and vineyards offering wine tastings and tours. Traveling to the south you may enjoy visiting the Pea Island Wildlife Refuge, the Cape Hatteras National Seashore, the Bodie Island Lighthouse, Chicamacomico Life Saving Museum, Cape Hatteras Lighthouse, and the Graveyard of the Atlantic Museum, or taking one of North Carolina's unique ferries to visit Ocracoke Island. Traveling Inland to the Mainland, you will venture into the Alligator National Wildlife Refuge, home to the red wolf, black bears, alligators, and a myriad of bird life. And, of course, shopping, special tours, and the unexpected adventures that can be found all along the way; kayaking, birding, hang gliding, parasailing, and sport fishing. Return to Elizabethan Inn after a day full of fun and adventure to relax for a spell, enjoy the heated pool, gym and sauna. For those who want to “Tie the Knot” on the Outer Banks, destination weddings and honeymoons are hugely popular. Elizabethan Inn is your perfect destination on the Outer Banks of North Carolina. When you stay at Elizabethan Inn, you will enjoy a unique experience – a place where both natural and cultural resources abound. Elizabethan Inn always offers nothing less than superb customer service to each of our guest. It is a place that will lure you back again, again and again. ... more less
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- Also Known As:
- Elizabethan Hotel Manteo