The atmosphere is great. The food is pretty good. The customer service is above average, but what really bugged me about this place is my order being screwed up so bad and then didnt respond to their own website email.
I ordered the bacon blue burger and got some kind of western burger instead. I let it slide cause I didn't want to cause a problem. We also got malted milkshakes, but I thought to myself "wow, this has no malt flavor." It wasn't until we got home that we all started talking about the malts and all commented that none of us tasted any malt. :(
I went to the restaurant website and used the "Contact Us" link explaining how the order was messed up.....and never got a reply. I guess no one checks the site's email. It's too bad because those things added up are enough to keep me away next time.
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