We arrived at this restaurant at about 8 pm without a booking, thinking we wouldn't have long to wait before getting a seat at that time. We should have thought again. We were not seated until close to 9.30 pm. The staff were not all that attentive. We ourselves had to organize a seat for one of our group who is elderly. The waitress in the outside area forgot to input an appetiser order. Service was generally slow. They wouldn't let us pre-order our entrees so we had to wait until we got our table to do so. One of our party asked for a burger, only to be told that they had run out burgers! Never heard of a restaurant (especially one that casts itself as a "shack") to run out of a basic dish like a burger. Our food when it came was generally good, but portions seemed small for the prices. Service was slow - water refills had to be requested. This is a popular place, but it should manage tables better and have more resourceful staff. We could have had our meal outside once space opened up, but staff never even thought of proposing that.
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