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“calm.clean.spatious room.”

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Best Western Canyon De Chelly Inn
Ranked #1 of 2 Hotels in Chinle
Certificate of Excellence
Toronto, Canada
Level Contributor
185 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“calm.clean.spatious room.”
Reviewed October 9, 2012

After reading many reviews i was nervous to stay in Chinle. I dont really understand why people write so bad reviews.
The city of Chinle is not the prettiest or offer a lot to do but it is fine when you are visiting the canyon.
The BW has big rooms, very clean and the staff is ver welcoming. I didnt try the swimming pool.
I would come back without any problems

Stayed October 2012, traveled as a couple
Helpful?
2 Thank ferrere1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at Best Western Canyon De Chelly Inn, responded to this review, October 11, 2012
Dear Best Western Guest:

Thank you for your response in regards to your stay at the Best Western Canyon de Chelly Inn. We are pleased that you enjoyed your stay with us. Thank you for your positive and kind feedback on your room and the employees. We hope that you will visit us again one day and also recommend the Best Western Canyon de Chelly to other people you may know wanting to visit Canyon de Chelly National Monument. Thank you again.

Best regards,
Kim Barnett
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
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LIBERTY
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 8, 2012 via mobile

The BW was clean and accommodating. The water was tinged yellow and didn't taste very good so take water with you on the Reservation. The gift shop is nice and the food at the restaurant was great. Very good Navajo Tacos.


  • Stayed October 2012
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank sarlanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at Best Western Canyon De Chelly Inn, responded to this review, October 11, 2012
Dear Canyon de Chelly Inn Guest:

Thank you for taking the time to give your positive feedback about your stay with us. We are pleased that you enjoyed your visit, accommodations and the Junction Restaurant located on the Best Western Property. The Chinle water is safe to drink but at times can have a tint of yellow from the minerals from the water source. Thank you again.

Best regards,
Kim Barnett
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
Level Contributor
93 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 2, 2012

Arrived at hotel being greeted by disinterested staff. The hotel is a motel and when we parked we noticed a number of very old tatty vehicles parked up, some in the process of being worked on. Room itself was reasonable. Went to the hotel restaurant which is quite basic and did not serve alcohol. Wife was surprised when she went out to find a man cutting his toenails on the stairs down. He ignored her and she had to squeeze past. Basically the hotel is let down by a could not care less attitude and the type of customers. I suspect that some of the persons we saw there were locals living in the rooms.

Room Tip: All rooms seem pretty much the same.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bundicus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at Best Western Canyon De Chelly Inn, responded to this review, October 4, 2012
Dear United Kingdom Guest:

We are sorry and surprised to hear that you were not totally satisfied with your stay. Most guests are very pleased and give the Best Western Canyon de Chelly Inn and Junction Restaurant very nice reviews. They also are very aware of what to expect on the Navajo Nation. Canyon de Chelly National Monument is a Natural Wonder. The Navajo people however, live a simple and poor lifestyle and cannot help that. In regards to no alcohol being available in the restaurant, the Navajo Nation is a dry Nation, in that alcohol is not permitted to be sold by any business. This information is available on the internet and normally guests are aware of this law. In regards to your comment about locals 'living' in our Inn, that is not true. Our Inn guests consist of tourists, visitors and other businesses. I apologize that you were offended by a guest having to work on their car and another guest trimming their nails outside. Sometimes situations present themselves and are not meant to offend. Perhaps the car would not start and he needed assistance. We do have many locals visit our restaurant daily and are very proud and fortunate to have them as our paying guests. We are also very proud to have a Navajo Code Talker that is a guest at our restaurant every day. He takes the time to speak with many inquiring guests that are interested in hearing his stories. Thank you for visiting the Navajo Nation as well as staying at our Inn.

Best regards,
Kim Barnett
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lossiemouth, United Kingdom
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 1, 2012

The hotel was lovely - the room was spotless, and indeed the grounds and gardens were beautifully maintained. The staff were all friendly. The pool area was lovely and clean (though the pool itself was too cold for us!). The Junction Restaurant had great food and the staff were amazing - despite being really busy (queue out the door), they were unfailing friendly and efficient.
The hotel is really close to the Canyon De Chelly which itself was so beautiful.
Highly recommend and would definitely stay here again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Harwarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at Best Western Canyon De Chelly Inn, responded to this review, October 2, 2012
Dear Valued Guest:

Thank you for taking the time to respond and give your feedback on your stay at the Best Western Canyon de Chelly Inn in Chinle, AZ, close to the Canyon de Chelly National Monument. We truly appreciate your kind and positive comments about our Inn and the Junction Restaurant. Our staff strives to work hard every day so that our guests may enjoy their stay. We are pleased that you enjoyed yours and we thank you again for your feedback. We hope that you will recommend us to others.

Sincerely,
Kim Barnett
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belper
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 27, 2012

The motel is welcoming and the staff, reception to gardner, friendly and helpful. I had asked about jeep trips into the canyon on my booking and the answer was there to hand when I checked in. The interior and exterior are spotless and cared for.

  • Stayed September 2012, traveled solo
    • Value
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Helpful?
1 Thank AP39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at Best Western Canyon De Chelly Inn, responded to this review, September 28, 2012
Dear Best Western Canyon de Chelly Guest:

Thank you for your very positive feedback on our hotel and property. We truly appreciate it and we appreciate your business. I am very pleased that you found our front desk staff to be friendly and helpful as well as the gardener. I trust that you had an amazing tour of Canyon de Chelly National Monument. Thank you for also complimenting us on the cleanliness of the property and the fact that it is well maintained. We must constantly work at it. Our guests satisfaction is important to us and Best Western. We sincerely hope that you will visit us again and recommend us to others.

Sincerely,
Kim Barnett
Public Relations Manager
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Connecticut
Level Contributor
314 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed September 19, 2012

This motel is safe, clean, and well-maintained. No complaints on the room. Chinle is a sorry little town. I feel sorry for the people that live in such poverty, third world really. Wish there were more dining options as the adjacent motel restaurant is not consistent (separate review).

Stayed September 2012, traveled with family
Helpful?
1 Thank 2462skiing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Public Relations Manager at Best Western Canyon De Chelly Inn, responded to this review, September 22, 2012
Dear Guest:

Thank you for your nice comments about your room at the Best Western Canyon de Chelly Inn in Chinle, AZ, home of the gorgeous Canyon de Chelly National Monument. We are pleased that you enjoyed your stay and found your room to be clean, well maintained and the property safe. We sincerely hope that you will visit us again someday and recommend us to others. Thank you again.

Best regards,
Kim Barnett
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 14, 2012

This Best Western is very clean. The rooms are comfortable and large, and the staff is excellent. There is also a restaurant on-premises, convenient but the food was mediocre at best and the service was poor. I would definitely stay at this Best Western again, but would go somewhere else in town to eat.

  • Stayed August 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Fotonut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWCanyondeChelly, Guest Relations Manager at Best Western Canyon De Chelly Inn, responded to this review, September 15, 2012
Dear Fotonut,

Thank you for staying with us at the Best Western Canyon de Chelly Inn located in Chinle, AZ. We appreciate you staying with us. I appreciate your compliments about our inn. I am disappointed you think our restaurant isn't top notch. It is the only restaurant in the area that provides home cooked meals, offers reasonable prices, and is often recommended by locals and tourists.

I hope when you come back and stay with us again, you will reconsider and eat at the Junction.
We truly appreciate you and your business.

Best Regards,

Michelle Avery
Best Western Canyon de Chelly Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Best Western Canyon De Chelly Inn

Property: Best Western Canyon De Chelly Inn
Address: 100 Main Street, Chinle, AZ 86503
Phone Number:
Location: United States > Arizona > Chinle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Chinle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Canyon De Chelly Inn 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Stay at this 100% non-smoking Chinle, Arizona hotel located minutes away from the picturesque Canyon De Chelly National Monument, Hubbell Trading Post and Chuska Mountain. Situated only four miles from Northern Arizona's Canyon De Chelly National Monument, the BEST WESTERN Canyon De Chelly Inn provides guests with friendly customer service and comfortable accommodations for an affordable price. Each well-appointed guest room at this Chinle area hotel features cable satellite television with HBO® and high-speed Internet access. Begin each morning with a delicious meal at the Junction Restaurant, located onsite, before taking advantage of hotel amenities such as a newly remodeled indoor heated swimming pool and spa, steam room, and business center. The hotel also features an outdoor picnic area and meeting facilities accommodating up to 80 guests. Enjoy an afternoon Jeep tour of the Canyon De Chelly Monument, arranged by the hotel or visit the Hubbell Trading Post historic site for an insight into the history of the Navajo Nations area. Guest will also love a day of fun horseback riding through the scenic outdoors or hunting on Chuska Mountain, just a short distance from the hotel. Take a quick day trip from the hotel to visit the Four Corners, the Painted Desert and the Petrified Forest or enjoy local entertainment at the annual Central Navajo Nations Fair. Other nearby attractions include Tsaile Lake, Wheatfield Lake, The Hopi Reservation and Monument Valley. The friendly, helpful staff at the BEST WESTERN Canyon De Chelly Inn is ready to ensure a fun-filled memorable stay in Chinle, Arizona. Make a reservation today and save! The Junction is closed on all major U.S. Holidays. ... more   less 
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Also Known As:
Best Western Canyon De Chelly Hotel Chinle
Best Western Chinle
Chinle Best Western

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