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“Scary place Chinle but hotel OK”

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Holiday Inn Canyon de Chelly
Ranked #2 of 2 Hotels in Chinle
Peterborough, United Kingdom
Level 6 Contributor
124 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Scary place Chinle but hotel OK”
Reviewed October 5, 2013

There is no opportunity on TA to split a review for Chinle itself and the hotel so I will do both here.
Chinle - this is a scary place. It is not for tourists (and doesn't cater for). There are many beggars who confront you at accessible places such as petrol stations. There are no restaurants (other than Burger King!) apart from the hotel.
While the only attraction (great though it is) is Canyon De Chelley, this also has many warning signs at every look out to remove valuables and lock your car. There are vendors at several look outs who give a hard sell for their wears.
Hotel - don't expect a pleasant welcome! The lady who served us was monosyllabic, no smile or any pleasantries whatsoever. We put this down to the character & culture of where we were staying but you would expect at least a smile and an 'hello' from a hotel receptionist.
The hotel itself was great. The room was fairly big, wifi easy access and the restaurant was superb. The staff there were pleasant and attentive. The food was lovely. I had the trout and my husband had the rack of ribs - both meals delicious. The service was fast and efficient.
Canyon-De-Chelley was a site to see. You can do both North and South Rims in a full day. We took the White House Ruins Trail in the South Rim, that is definitely worth a trek.

  • Stayed October 2013, traveled as a couple
    • Sleep Quality
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Helpful?
1 Thank Lesley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Canyon de Chelly, responded to this review, October 21, 2013
Dear Lesley C,

We appreciate you taking the time to write a review of our hotel. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel.

Please accept our sincere apology for the shortcomings you experienced during your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Peachtree City, Georgia
Level 6 Contributor
112 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
Reviewed October 5, 2013 via mobile

I spent the night here before venturing into Canyon de Chelly, as this was the cheapest room available. It worked out well - the room was spacious and had a fridge, wi-fi had no problems, and I had an unexpected balcony view - it looked over the parking lot, but it also gave me a nice full moon shot too. Parking was an issue the night I was there - by the time I rolled in at 10:30, there were literally a handful of spaces left - I had to drive back to where the lobby. And there's no free breakfast because the hotel houses Garcia's. No reason not to consider this place if you're going to Canyon de Chelly (and which traveler to Chinle isn't going there?).

Stayed September 2013, traveled solo
Helpful?
Thank ScottInPTC-GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frisco, Texas
Level 5 Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 2, 2013

This is the closest hotel to the Canyon. It is on the edge of town less than a mile from the Monument entrance. Rooms are large - ours had a nice patio door overlooking a shaded grassy area. The patio though was quite small and had no chairs.

The restaurant was extremely busy-but the wait staff was pleasant. The food is OK, but not too special. Many large groups stay and eat here.

Room Tip: Closest hotel to the Canyon.
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  • Stayed October 2013, traveled with family
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Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level 5 Contributor
69 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 2, 2013 via mobile

We stayed here while visiting Canyon De Chelly. The hotel is older but very well kept. Clean and the restaurant was good considering they have a captive clientele. I would stay here again if I were in the area.

We had made a reservation for 4 people with a deposit with Antelope Tours about 5 months before our visit. We were under the impression that this would be a private tour with Adam Teller. When he was late a nice lady from another tour company called him. Turns out he sent his father to lead the tour and had combined our tour with another couple. That would mean 7 people in the SUV. The other lady had a bad knee so she understandably wanted to be in the second row seat while her husband sat up front. That would mean that two of our group would have to sit in the third row seats. Not a pleasant prospect for an 8 hour tour that cost $495. Seems they had over booked their tours for a large bus tour group. They were greedy and I feel unfair to us. We asked for a return of our deposit which they did. Eleanor from Canyon De Chelly tours found another tour guide for us. Thank you to Eleanor! We had a great tour!

  • Stayed September 2013
    • Value
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Helpful?
Thank travelingnonni99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Smyrna Beach, Florida
Level 6 Contributor
347 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed October 2, 2013

This hotel is the gateway to Canyon De Chelly. It is a full service hotel attached to Garcia's restaurant and definitely a "group tour" and locals place. The hotel was a very pleasant surprise as it was clean, comfortable and decorated in southwestern style. Loved the hallway and room rugs! It is by far the BEST choice in Chinle. The view from the huge window in our room was of the sun rising over a tall rock hill. Because the hotel is geared up for groups and locals, the dining service and room check- in was organized and efficient. The outdoor pool was very relaxing and warm even at the end of September. Remember, this is Navajo land and no alcohol is sold or served. Jeep tours of the canyon can be arranged for hotel pick up. You will not be disappointed here.

  • Stayed September 2013, traveled with friends
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Helpful?
Thank peanutsNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 1, 2013

Not much choice in Chinle. Reading reviews first I choose here and can't complain. Friendly reception, nice pool, small but adequate gym for a quick workout. I even did some laundry whilst I was there!!! Restaurant was busy and l struggled to choose what I wanted as a good selection. A lot of locals also there which is a good sign. Easy check out and such a great location to get to the canyon from. Spacious, clean and well maintained.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank PhilippaPrice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlands
Level 5 Contributor
99 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 30, 2013

Large, very comfortable room and bathroom. Pool was warm and clean with comfortable loungers. Limited choice of hotels in the area and Chinle itself didn't look invitin, so we ate in the hotel each night. Not a vast choice but good salad bar. Our service was good but a couple next to us waited over an hour for their meals. Very close to entrance to canyon. Staff were very helpful

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnneDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Canyon de Chelly

Property: Holiday Inn Canyon de Chelly
Address: Garcia Trading Post, Chinle, AZ 86503
Phone Number:
Location: United States > Arizona > Chinle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Chinle
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Canyon de Chelly 3*
Number of rooms: 108
Official Description (provided by the hotel):
Holiday Inn Canyon de Chelly hotel in Chinle, Arizona is located at the gateway to the Canyon de Chelly National Monument, the 2nd largest canyon in the United States! Just minutes from the canyon, you can tour the area with one of the local tour guides or you may do a self-guided tour of the canyon look-out points. The canyon has a total of 11 look-out points, all which have views of ancient ruins, petroglyphs, and pictographs. The hotel is a part of the historic Garcia's Trading Post located in the heart of the Navajo Nation Reservation. Enjoy a delicious meal in the Garcia's Restaurant which has a casual southwestern flavor. Or if you would rather enjoy a quiet and private meal, room service is available during regular restaurant hours. In our giftshop you can find beautiful Native American jewelry and southwestern works of art. For your convenience, vehicle tours into the canyon are available at the giftshop. At the end of the day, you can take a stroll through our beautiful courtyard or take a refreshing dip in our heated, outdoor pool(seasonal). ... more   less 
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Also Known As:
Holiday Inn Canyon De Chelly Hotel Chinle
Holiday Inn Chinle
Chinle Holiday Inn

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