The hotel and our room was very good. The room was clean, well appointed and very quiet, perfect.
Sadly this was marred by the restaurant. This hotel is out on its own and really is the only place to eat, especially if you arrive late in the evening as we did.
We had a 30 minute wait which was fine but when we got into the restaurant the service was very slow and when the food came it was cold my husband's steak was the worst we have had in the States it was sinnewy under cooked and not fit for sale yet when we called the waitress over to point this out there was no offer of a replacement. In fact we were told well you've come in when a rush was on. If you are not happy we will take $1.69 off your bill this was in fact just 10% off my husband's meal and nothing for the fact that mine was cold.
Needless to say as amatter of principle we didn't have breakfast there the next day.
I think this is really bad that when they are in an isolated position that they abuse the diners in this way. This was the treatment that we received even after we had asked to speak to the restaurant manager. The manager certainly hadn't been on a customer care course and the serving staff were not really interested in the customer other than plonking the food down on your table and going.
The restaurant really let down what was otherwise a potentially good hotel.
I have to say that this has put me off using Holiday Inn's in the future.
- Official Description (provided by the hotel):
- Holiday Inn Canyon de Chelly hotel in Chinle, Arizona is located at the gateway to the Canyon de Chelly National Monument, the 2nd largest canyon in the United States! Just minutes from the canyon, you can tour the area with one of the local tour guides or you may do a self-guided tour of the canyon look-out points. The canyon has a total of 11 look-out points, all which have views of ancient ruins, petroglyphs, and pictographs. The hotel is a part of the historic Garcia's Trading Post located in the heart of the Navajo Nation Reservation. Enjoy a delicious meal in the Garcia's Restaurant which has a casual southwestern flavor. Or if you would rather enjoy a quiet and private meal, room service is available during regular restaurant hours. In our giftshop you can find beautiful Native American jewelry and southwestern works of art. For your convenience, vehicle tours into the canyon are available at the giftshop. At the end of the day, you can take a stroll through our beautiful courtyard or take a refreshing dip in our heated, outdoor pool(seasonal). ... more less
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- Also Known As:
- Holiday Inn Canyon De Chelly Hotel Chinle
- Holiday Inn Chinle
- Chinle Holiday Inn