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“Great hotel for families”

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Residence Inn San Diego Sorrento Mesa/Sorrento Valley
Ranked #115 of 278 Hotels in San Diego
California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel for families”
Reviewed January 28, 2014

I recently stayed at this hotel for one night with a family of five. The hotel was recently updated. It's clean and well maintained.

Staff:
Sasha Myrom:
I was checked in by the friendly Sasha and got to spin the wheel for extra Marriott points. Painless and quick!

Maria Mejia:
I needed some butter for cooking my veggies. I went to the front desk and asked as I knew they would have some for the breakfast buffet. Maria was pretty busy at the time and told me she would check it out when she had the time. Five minutes later, she found me by the fire and handed me the butter. Very good service and follow up!

Rooms:
Clean and comfortable. Included all items for cooking. Flat screen TVs. We had two in our one bedroom.

Breakfast:
Complete breakfast with eggs, waffles, biscuits/gravy, cereal, toast, bagels, fruit, etc. It's a really nice spread at no cost.

Pool / BBQ area:
This is what makes this hotel so good if you have kids. The pool is heated to 80 degrees and the spa is hot. They have towels at the pool so you don't need to bring ones from your room. There is a gas fire place with lounge type seating. It's a perfect place to hang, have some adult bevs and consume some apps. The five burner Bull BBQ is legit. It also has a Bull mini frig. The BBQ area has a granite bar type area to lay out all the food. It's just like an outdoor kitchen you would find in a backyard. The sports court is also great for the kids. At one point I counted 15+ kids having a blast playing basketball. We brought our own basketball, but I assume they have one at the front desk. They also have a ping pong table with paddles at the front desk.

Overall:
I would highly recommend this hotel for families. Clean, well maintained, great staff and nice amenities.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rug101_07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kit B, General Manager at Residence Inn San Diego Sorrento Mesa/Sorrento Valley, responded to this review, January 30, 2014
Thank you very much for taking the time to give us such terrific feedback on your visit. I would also like to thank you for mentioning Sasha and Maria for their efforts. We are very excited to have completed our full property renovation and continue to provide outstanding accommodations for our guests.

Again, thank you very much for taking the time to give your comments. I will make sure we recognize Sasha and Maria at our upcoming team meeting.

Kit Butler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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216 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Korean first
  • Spanish first
  • Any
English first
Castaic, California
Level 4 Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 16, 2014

We are in San Diego for my husband's surgery at scripps hospital, it has been a very stressful time. So glad we chose this hotel, we have a gorgeous room so quite, very pleasant front desk person. My son spoke with the manager Maria prior to our visit, she was so very accommodating. Customer service is as good as the rooms are beautiful.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kit B, General Manager at Residence Inn San Diego Sorrento Mesa/Sorrento Valley, responded to this review, January 30, 2014
Dear Julia,

I am so pleased to hear you enjoyed our brand new room! We are excited to have our renovation completed and to hear feedback like yours.

Our entire team works very hard to make sure we continue providing top notch service and a first class room and it sounds like we accomplished this again.

Thank you for taking the time to tell us about your stay and I hope we will be able to host you on your next visit to San Diego, and we wish your husband a speedy recovery!

Kit Butler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agoura Hills, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 10, 2014

The only thing better than a Residence in when I am am traveling is a newly remodeled one. I love this hotel. The staff is always friendly. I really like it when a hotel is well maintained. The breakfast was great. I enjoy how clean it felt the rooms are comfortable with that fresh new feeling. The bed was great for a perfect nights rest.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasha M, Guest Relations Manager at Residence Inn San Diego Sorrento Mesa/Sorrento Valley, responded to this review, January 12, 2014
Dear Sean

Thank you so much for taking the time to review our property.
I am very pleased you enjoyed your stay with us and hope that you can come see us again in the near future.

Best Regards
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Sunnyvale, California
Level 6 Contributor
161 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed January 7, 2014

This is a Marriott Residence Inn, and it has been of choice of accommodation lately. I should say it suits very well for our family of four. I won't delve much into RI, and having stayed in 5 RI's in the past 2 years, I should say they are pretty much standard. Basically we like the full kitchen, the separated living area from the bedroom, the amenities (pool/hot tub), and the full hot breakfast.

So what is different? The good part is that the hotel is being renovated, and looked quite fresh, in my opinion. We stayed in another RI in the same trip, so we could compare. We noticed the new carpets (rooms and hallway), new furnishings in the room, and the nice (external) pool area and hot tub.

We got a very good rate - less than $100/day for the Christmas/NY week. It was basically the cost of a Travelodge + breakfast for four, so it was almost a no brainer.

The surrounding area is a business area, feeling quite safe. A bunch of dining options nearby. Not to mention that it located a couple of miles from La Jolla.

We also love RI's full hot breakfast. Biscuit and gravy, sausage, eggs, and the now ubiquitous waffle machines (with blueberry toppings).

What we did not like? Well, breakfast is great, if you can actually manage to get some. It seems that the dining area and the food production were not scaled to the large amount of guests (probably lured by the low rates). However, the last day, they seem to open a new space for breakfast, so things look very promising.

I think the biggest issue for most travelers could be the location in terms of distance to major attractions. I should say that we were able to get to most of places in San Diego in about 20 minutes drive, so distance was never an issue - although I should say that we never hit traffic of any sort. Things could be different in other time of the year.

All in all, we were very happy with our stay. I would definitely recommend the place, if the rate is right, and if we don't need to stay too close to major attractions. I actually prefer to stay a bit farther and have a better accommodations with better rates.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasha M, Guest Relations Manager at Residence Inn San Diego Sorrento Mesa/Sorrento Valley, responded to this review, January 9, 2014
Dear wdl,

I am very pleased you enjoyed your stay with us!

We are all so very proud of the way our hotel is looking with the new renovation. With the updated rooms, expanded Breakfast area – which I assume is the area you mentioned opened up on your last day visiting us- and our expanded lobby/market area, we anticipate being able to meet our guest’s needs quicker and more comfortably.

Thank you so much for taking the time to write us a review and hopefully your family has the chance to visit us again real soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level 6 Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 7, 2014

We stay at quite a few Residence Inn's and this one is one of the better ones. The property is very good and the rooms were clean. The staff is really good particularly the breakfast crew. The pool and basketball area are good.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ConstantTraveller74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasha M, Guest Relations Manager at Residence Inn San Diego Sorrento Mesa/Sorrento Valley, responded to this review, January 9, 2014
Dear ConstantTravller74,

I am so pleased you enjoyed your stay with us and thank you for taking the time to write us a review. Hopefully you can come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2014

Stayed here for two nights with two rooms. The rooms are above-average as they were recently renovated with new decor and new appliances. Lobby was still under renovation, so don't know how it looked. The business center was not done, which was disappointing because we were hoping to look up some information on the internet on their computers. Overall, the staff was nice and friendly, with the exception of one staff member who worked the front desk (older Caucasian man), who was very curt and rude. He seemed like he did not want to be working there and had a disposition that is completely opposite of what you would want to have for someone working in the hospitality industry. He made me feel very unwelcomed as a guest.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CPLaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasha M, Director of Sales at Residence Inn San Diego Sorrento Mesa/Sorrento Valley, responded to this review, January 3, 2014
Dear CPLaw,

I am very pleased you enjoyed the new look and feel of our rooms.
I do apologize that the Business Center was down during your stay though and that you experienced less then acceptable reception from the Front Desk Associate. We will certainly use your review as training exercises and hope that you are able to revisit us again soon.

Thank you so much for taking the time and writing us a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, The Netherlands
Level 6 Contributor
65 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed December 18, 2013

I got a chance to be one of their first customers to stay at their newly done Refurbished rooms at Residence Inn Marriott.

Pros
1. The rooms are excellently done
2. New Appliances are present.
3. The colour of the room looks simply awesome.
4. The staff courtesy is impressive
5. The staff is very friendly and helpful.
6. Nice fire place in the studio rooms.
7. Pool and Jacuzzi operational
8. Gym is undergoing a re-furbishing.
9. Limo booking is also easy!!
10. You get evening snacks on Tuesdays, Wednesdays and Thursdays. Awesome Beer/Wine :) This is a real + point of staying in Marriott

Cons
1. The television sets haven't been replaced in most of the rooms. Although they have new TV's but they don't support USB :)
2. The breakfast menu this time was boring. They serve the same breakfast everyday!
3. No fresh prepared Omelette option in Residence Inn Marriott.

Overall a nice stay in San Diego. Much improved than my last visit out there.

Room Tip: If you visit now, insist at the reception desk to give you a Re-furbished rooms. They are usually be...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shreyas2415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sasha M, Director of Sales at Residence Inn San Diego Sorrento Mesa/Sorrento Valley, responded to this review, December 22, 2013
Thank you for taking the time to write a review for our hotel after your stay.

I am so pleased that you’re most recent visit was an enjoyable one and that our rooms are pleasing. We are very proud of the new look and feel of our hotel and home that all of our guests feel very at home here.

Breakfast has been a minimal menu during the gatehouse phase of our renovation however I assure you this is not a permanent replacement to our otherwise normal breakfast options. An omelet station is a wonderful idea, unfortunately with our typically ethnic food options in the buffet line; there is just not the counter space to allow for this added option.

Thank you again for the review and we hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn San Diego Sorrento Mesa/Sorrento Valley

Property: Residence Inn San Diego Sorrento Mesa/Sorrento Valley
Address: 5995 Pacific Mesa Ct, San Diego, CA 92121-4316
Phone Number:
Location: United States > California > San Diego
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #115 of 278 Hotels in San Diego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn San Diego Sorrento Mesa/Sorrento Valley 3*
Number of rooms: 150
Official Description (provided by the hotel):
Welcome to the newly-renovated Residence Inn San Diego Sorrento Mesa hotel. Unlike other San Diego extended stay hotels, our unique location puts you right in the middle of all that San Diego has to offer. Not only are we just minutes from Sea World, Balboa Park and MCAS Miramar, but our all-suite hotel is also near North County attractions: Solana Beach, Legoland, Del Mar Fairgrounds and the world-famous San Diego Zoo Safari Park. Inside our hotel in Sorrento Valley, start your day with a free hot breakfast buffet and end it with The Residence Inn Mix™. Spacious suites at our hotel near Miramar offer a large work space, a soft sofa and a fully equipped kitchen. During your stay, you can curl up in front of the fireplace or stay connected with free high-speed internet. There is also an outdoor BBQ and picnic area, ping pong table and pets are always welcome. In addition to our pool and fitness center, our San Diego extended stay hotel in Sorrento Valley offers a unique experience that sets us apart. ... more   less 
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Also Known As:
Residence Inn San Diego Sorrento Mesa/Sorrento Valley Hotel San Diego
San Diego Residence Inn
Residence Inn Sorrento Valley

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