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Champs62019
Phoenix, Arizona
Five stars but...
5.0 of 5 bubblesReviewed Aug 12, 2019
Great value for family stays... The breakfast was fantastic with many options. The rooms were clean but with dark carpets and interiors dirt and stains are easily hidden.. The mattress was worn...not sure how often they replace mattresses, but it sure is time to take action..
Date of stay: August 2019Trip type: Traveled with family
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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Reviewed August 12, 2019

I enjoy the Hyatt House properties and this one was as excellent as the others I have stayed at in the past. Their food was better than you might expect from a hotel. There is also a great microbrew pub a few hundred feet away.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank r0bertnix
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded October 18, 2019

Thank you very much for your feedback. We are so glad to hear that you enjoyed your stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2019

Everything was as we expected and more! It was our honeymoon and we loved staying there. The room was upgraded for free. The best part was the breakfast. The buffet was complete, delicious and well organized. The staff was caring and very well-behaved.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Mehdi H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded October 18, 2019

Thank you very much for your feedback. We are so glad to hear that you enjoyed your stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2019

Hotel was good but what I didn’t like was how housekeeping didn’t fully clean the room. The doors in the room were very dirty, there was stains above the kitchen table on the wall, I tried wiping them and they came right off. It disgusts me when doors and handles are dirty. Plus the doors were white and you could see everything on them. There were crumbs under the table also there was a big red/brown stain on the door in the bedroom, looked disgusting. I was going to complain but we checked in at midnight and kids were tired so I didn’t bother but wiped it and it came right off. Also room was super loud they put us on the first floor next to double doors that employees used and it was always noisy. Also the employees were coming out to smoke all the time right outside our room. So we couldn’t open the windows because it would smell. Also rooms were really dark and I couldn’t open the curtain because they would see everything in out room and what we were doing. I would not stay here again.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank victoria k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded October 18, 2019

Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2019

Good hotel but housekeeping is lacking.
Worst are the TV remote controls are filthy and sticky from other people using them (living room and bedroom in our suite).
I strongly suspect that the TV remote controls have NEVER been cleaned.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank lstone2525
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded October 18, 2019

Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2019

From star to finish this hotel treated us like a 5 star resort, friendly, helpful and went out of the their way to make our stay enjoyable. Sean at check in was a great resource, food was great and we had no complaints other than having to leave. We will stay here again and would highly recommend.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank kidekat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded October 18, 2019

Thank you very much for your feedback. We are so glad to hear that you enjoyed your stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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