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Roger D
Restaurant Turkey Club mold
1.0 of 5 bubblesReviewed May 7, 2019
Ordered Turkey club sandwiches and the turkey had mold and fur growing on it when we lifted the bread off, my son and husband both got sick, manager never came to our table to apologize, terrible, unclean, would not eat the food at the restaurant, not even the free breakfast , horrible experience.
Date of stay: May 2019Trip type: Traveled with family
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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Reviews (1,303)
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Reviewed May 6, 2019

Like this hotel! Clean, nice and spacious room, and clean neighborhood. The breakfast is awesome! Specially the omelette! The staff are very helpful and courteous. They even gave me directions to a running trail.

Will come back!

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Wenhui D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded May 6, 2019

Thank you for staying with us. We look forward to your future visits.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2019

Visited San Diego for business and stayed at this Hyatt House for first time.

Pro's: The hotel staff here were all superb with excellent service. the layout was decent, easy and plenty of (free) parking and convenient to businesses for short morning commute.Great breakfast, nice evening bar, clean gym and spacious suite style room.

Con's: WiFi was slowwwwww and rooms, facility were showing some age (but still overall clean). Hallways a bit dark and if roadside noise is not your thing, ask for a room facing the entrance or the inner courtyard.

Room tip: If you want quiet, ask for a room facing the inner courtyard as the backside runs parallel to a busy road.
Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
2  Thank MashuMashu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded May 6, 2019

Thank you for staying with us and for taking the time to share about your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019 via mobile

Arrived at hotel during check in time and it went smoothly well. Staff was very accommodating and inform us of free parking in the area so that was a plus. The room was spotless and beds were really comfy. Gym room had a good basic setup for most people, and equipments were all working. Hadn’t had a chance to check the pool but this hotel made an impression on us and would prefer to stay here on our next visit. Highly recommended!

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank DoobiBoy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, General Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded May 1, 2019

Thank you for staying with us and for sharing about your stay. We do hope to see you on our next visit to the area.

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Reviewed April 25, 2019

Hotel was off the I-5 and few minutes east of freeway. Located more in industrial park area. It had been remodeled since the last time we stayed in '15. Much better now and more upgraded than before. Only complaint is the poor lighting in whole room. Very dark in bedroom. Breakfast was typical for Hyatt House chain. They offer a happy hour also but we missed it as we arrived late at night. There are not a lot of Hyatt Houses in San Diego and this is closest one to downtown. Relative to other Hyatt Houses I have stayed at, this is not on par. Hotel could prob use another remodel to stay competitive with other hotel chains.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank PBWorldTraveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded May 1, 2019

Thank you for staying with us and for sharing about your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2019

Hotel is in a great location. Rooms are decent...not the cleanest but ok. My problem is when a hotel allows dogs they should clean up when the dogs do their business right outside entrance way doors for you to step in. Happened twice in 2 different entrance locations over a 3 day stay. I know it should be the dog owners responsibility...however we all know how that goes.

As mentioned on all the others...breakfast is great.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank EkimPennsylvania
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattHouse S, Manager at Hyatt House San Diego/Sorrento Mesa, responded to this reviewResponded May 1, 2019

Thank you for staying with us and or sharing about your stay. We do our best to lead our guests with fur children to the proper area to maintain grounds for all guests to enjoy.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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