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“Waste of money, restless night, unhelpful manager”

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Ramada San Diego North Hotel & Conference Center
Ranked #159 of 278 Hotels in San Diego
Reviewed July 18, 2014

This used to be The Sands and likely enjoyed its heyday when Gary Lewis & The Playboys had a number one hit. Today, our "non-smoking" room had that oh-so-familiar been-smoked-in-for-years aroma, and the air in the room felt damp and musty. The A/C unit went all night, just to keep air moving (but never shut off automatically after a certain temp reached). We had air, but for a cost (constant, loud reminder that that smell really is because we're in a really old motel room).

All this could have been overlooked if the price weren't over $200 for one night (gulp). NOT worth it for the hotel is close to nothing we needed and far better rooms are available at Hotel Circle for less (the Travelodge would have been a far better choice, for example).

Finally, we would not have stayed had we not been trapped by a computer glitch between booking.com and the property which neither the manager on duty nor the booking site would honor (namely, an indication on app that cancellation cost was *free*). Cancellation was NOT free, and we lost the room and had to get it back (they were charging us for it anyway). The manager actually treated me like I was an idiot for thinking I could cancel for free (even though I showed him the button saying so on my phone app for this very reservation). I understand "policy" and "rules," but mocking a customer and showing no understanding of my view was very disconcerting coming from someone with the title of "Manager On Duty." There are countless other hotels in the San Diego area.... Next time, we will avoid this one.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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1  Thank tahoeblue08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie H, General Manager at Ramada San Diego North Hotel & Conference Center, responded to this reviewResponded August 12, 2014

I am very sorry to hear what happened during your stay. Again I am sorry. If you would like to discuss this further with me my name is Charlie Holladay and I am the General Manager, my phone number is (858) 278-0800 or you can contact me via email at charlie@ramadasandiego.com

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452 - 458 of 800 reviews

Reviewed July 18, 2014 via mobile

Wonderful stay, very clean room, professional staff and outstanding price for 5 days over 4th of July 2014 weekend. Will stay each time I visit San Diego which is 5 times a year. Internet access was easy and constant and free parking. Location is perfect to go any direction in San Diego. Great place to stay for a great price.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank christine j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie H, General Manager at Ramada San Diego North Hotel & Conference Center, responded to this reviewResponded August 12, 2014

Thank you Christine for your positive comments and we look forward to seeing you again soon! I am happy to hear that the Internet was easy and consistent for your use.

Again thanks!

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Reviewed July 16, 2014

Enjoyed our 5 days in newly refurbished Exec room, very nice.
New bathroom, carpets, paint etc. with nice big HD TV.
Now has a safe, tall and shallow but can fit a couple of iPads in it.
Pool was very noisy with kids having fun but got locked at about 10pm and after that real quiet.
Staff friendly and helpful, don't understand reviews that say they are not. Been here many times and they are always nice to us.
Would be great to have bottled water provided for the coffee machine.

Stayed: July 2014, traveled as a couple
Thank Fred D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie H, General Manager at Ramada San Diego North Hotel & Conference Center, responded to this reviewResponded August 12, 2014

I thank you Fred for your positive comments we look forward to having you back again soon. Just so you know next time we do have complimentary bottled water available at the Front Desk for your convenience.

Again thank you!

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Reviewed July 12, 2014

The staff is dedicated, hard-working, and splendid.

The lack of a reliable WiFi is simply unworkable. When it goes down (and I've been here three days, and it's gone down twice), the management has the guest talk to their Internet provider.

I've stayed in a large number of hospitality establishments. I have never had WiFi go down so frequently, and never was I - as a guest - required to resolve the problem with the establishment's service provider myself. Twice.

I may pack my bags tomorrow if this doesn't get any better. I'm using my (apparently) limited Internet access seconds to provide this review.

Think about that.

Room Tip: If you want quiet, choose a room facing away from the pool.
  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
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1  Thank Ken N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie H, General Manager at Ramada San Diego North Hotel & Conference Center, responded to this reviewResponded August 12, 2014

I thank you for your comments Ken. I will be sure to let the staff know about your positive comments on their work ethics. We have recently upgraded our WiFi and I am glad to assure you that this issue has been resolved.

Thank you!

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Reviewed July 9, 2014

I did not have much expectations of this hotel considering the reviews from other travellers. But was pleasantly surprised. The room was clean, quiet and spacious for a family of 4. Had no problems checking in/out.
The only drawback was this hotel did not have free breakfast, would be a good value-add for the future.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank Muthu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie H, General Manager at Ramada San Diego North Hotel & Conference Center, responded to this reviewResponded August 12, 2014

Thank you and I am glad to hear that you and your family were pleasantly surprised. I will share with the housekeeping staff your comments on the room cleanliness.

Again thanks!

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Reviewed July 4, 2014

My son and I recently stayed here for 4 nights and though I got a great deal via hotels.com; the room was average. My lamp was broken and the bathroom floor wasn't well mopped. The flat screen was nice and the a/c worked nice and quiet. There is no complimentary breakfast so be ready to use the microwave in the room or pay at the Proud Mary' restaurant downstairs or go McD across the street. Hot tub was a plus but the pool is cold and with a dirty floor. Overall not too bad of an hotel and not very far from main attractions. I would stay again at the same deal but not at a premium price. 3.5 stars (Room 251)

Room Tip: ask for a room close to the pool
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marc E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie H, General Manager at Ramada San Diego North Hotel & Conference Center, responded to this reviewResponded August 12, 2014

I thank you for your comments Marc, not only is our hotel a great place for vacationers like yourself, we are a favorite for business travelers as well as we are centrally located with It is within 10 minutes of all that San Diego has to offer, including Sea World, San Diego Zoo, San Diego International Airport, Petco Park, Qualcomm Stadium, San Diego’s Gaslamp District, Historic Old Town and of course San Diego’s beautiful beaches as well.

Again thank you!

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Reviewed July 3, 2014

Spacious, clean and newly remodeled rooms. Great staff that were extremely helpful and friendly. Bar/restaurant had good food and a cool band. Grounds were manicured and pool was clean. Will return again with family.

Stayed: June 2014, traveled on business
Thank Watermom09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie H, General Manager at Ramada San Diego North Hotel & Conference Center, responded to this reviewResponded August 12, 2014

Thank you for your comments, I will be sure to pass them along to the staff! I am glad to hear that you enjoyed our restaurant, Proud Mary’s Southern Bar and Grill has become a staple in the community, known for its Fried Chicken and offering happy hour 7 days a week.
Again thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada San Diego North Hotel & Conference Center

Address: 5550 Kearny Mesa Road, San Diego, CA 92111-1304
Phone Number:
Location: United States > California > San Diego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#26 Best Value Hotel in San Diego
Price Range: $80 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada San Diego North Hotel & Conference Center 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Inn And Conference Center Qualcomm Stadium Hotel San Diego
Ramada Inn Qualcomm Stadium
Ramada Inn San Diego
Ramada San Diego

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